AJ Vallarelli
AJ Vallarelli at Honda of the Avenues

AJ Vallarelli | Page 5

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
117 Reviews
4.8

117 Reviews

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117 Reviews of AJ Vallarelli

March 29, 2026

Dealership Rating
Employee Rating

Mr. Howard checked me in upon my arrival and work began immediately. When my truck was almost ready, AJ Vallarelli contacted my in the waiting area, discussed the work that was completed, explained the ch More

by weaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard

Mar 30, 2026

Honda of the Avenues responded

Thank you for sharing your experience. We’re glad Mr. Howard and AJ Vallarelli provided a smooth and professional service from start to finish. We appreciate your kind words and are happy your Ridgeline is ready to go!

March 27, 2026

Dealership Rating
Employee Rating

Quick service. Reasonably priced. Convenient location. Very good waiting area. Excellent customer service Great experience More

by papiosso1
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Mar 30, 2026

Honda of the Avenues responded

Thank you for your feedback! We’re glad you had a quick, convenient, and positive experience with us. We appreciate your support!

March 26, 2026

Dealership Rating
Employee Rating

AJ is easy to work and he made everything seamless when it came to repairs for my car. More

by tenisharb
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Mar 27, 2026

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear AJ made the repair process seamless and easy for you. We appreciate your support and look forward to assisting you again.

March 26, 2026

Dealership Rating
Employee Rating

The coupons are never offered like other in the area, please reduce the cost of the services that are routinely like oil change it's almost double the other dealer 20 minutes away More

by Miralp@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Mar 26, 2026

Miralp@gmail.com responded

AJ is fantastic but the dealer needs to offer better coupons for oil change and other routine services that are half the price at other nearby dealers

March 26, 2026

Dealership Rating
Employee Rating

Good service and the customer service is good and I recommended to my freids too More

by HANY05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2026

Honda of the Avenues responded

Thank you for your kind words. We’re glad you had a good experience with both our service and customer care. We truly appreciate your recommendation to your friends and look forward to seeing you again.

March 16, 2026

Dealership Rating
Employee Rating

Mr. Vallarelli saw to it that my car was serviced properly, and he delivered on his promise of when my car would be ready. I appreciated that he was also pleasant and polite throughout. I also liked More

by FCMUCCIOLO
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Mar 24, 2026

Honda of the Avenues responded

Thank you for your kind words! We’re glad Mr. Vallarelli ensured your car was serviced properly and on time, and that you enjoyed the pleasant experience and clean car. We appreciate your support!

March 05, 2026

Dealership Rating
Employee Rating

My advisor on the second day was not AJ Vallarelli. On the second day, they offered me a repair that I had already had done with you three months prior. When I told the advisor, he said he hadn't check More

by jddavid0788
Recommend Dealer
No

Other Employees Tagged: AJ Vallarelli

Mar 05, 2026

Honda of the Avenues responded

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and would like the opportunity to look into this further. Unfortunately, based on the information available in your profile, I’m unable to locate your visit in our system. We certainly want our advisors to review service history before making recommendations so we can avoid suggesting work that has already been completed. Additionally, your invoice should always clearly list and itemize the services performed, and completed services should appear in your online history. If you would be willing, please contact me directly with your name or VIN so I can review your visit and address these concerns. I’d really like the chance to understand what happened and ensure everything was documented correctly. Thank you again for bringing this to our attention. Crista Poynor Service Director

Mar 20, 2026

Honda of the Avenues responded

It has been updated and the repair order number is 6224652 the repair that was done has been documented. I'm not sure where you are looking but I'd be more than happy to send you a copy of the documentation.

Mar 19, 2026

jddavid0788 responded

Good evening Mr. Poynor It has been nearly three weeks, and the information from my last visit still hasn't been uploaded to the system; I don't see it on my profile. What can we do about this? Thank you

March 03, 2026

Dealership Rating
Employee Rating

Disappointed in Honda service as a whole. Maybe it’s just this is the first smart car I’ve owned, but probably would not get another Honda. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marcellis Smith

Mar 03, 2026

Honda of the Avenues responded

Thank you for sharing your feedback. We’re truly sorry to hear you’re feeling disappointed with your service experience. That’s never the impression we want to leave. Honda vehicles do have advanced technology and features that can sometimes feel different from what owners may be used to, but our goal is always to make ownership simple, clear, and stress-free. We would appreciate the opportunity to better understand what specifically led to your frustration and see how we can help. Please feel free to reach out to us directly so we can discuss your concerns. Your satisfaction is very important to us. Crista Poynor Service Director

February 24, 2026

Dealership Rating
Employee Rating

Quickly. Professional. Friendly. AJ was excellent. Informative and friendly. 10/10 He kept me up to date on my car at all times. More

by faith_horner
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Feb 27, 2026

Honda of the Avenues responded

Thank you for sharing your experience! We’re glad AJ provided professional, friendly, and informative service throughout. We appreciate your feedback and your trust in Honda of the Avenues.

February 20, 2026

Dealership Rating
Employee Rating

AJ listens to my concerns and requests. He reiterates my words to make sure we are on the same page and provides his industry expertise on certain topics and delivers that which I ask for. More

by Nataniel O.
Recommend Dealer
Yes

Other Employees Tagged: AJ Vallarelli

Feb 23, 2026

Honda of the Avenues responded

Thank you for your thoughtful review! We’re glad to hear that AJ listens carefully, provides expert guidance, and delivers exactly what you need. We truly appreciate your feedback and look forward to serving you again!

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