Aaron Forness
Aaron Forness at Randy Marion Subaru

Aaron Forness | Page 4

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
187 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

3 yrs, 7 mos

4.9

187 Reviews

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187 Reviews of Aaron Forness

April 14, 2026

Dealership Rating
Employee Rating

FANTASTIC SERVICE EXPERIENCE ALL THE WAY AROUND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! More

by ASHTON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

Randy Marion Subaru responded

We appreciate you sharing your experience with our team for your Audi Q7 service and the value you found on those tires. Your recommendation means a lot, and we look forward to helping you again.

April 08, 2026

Dealership Rating
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Beautiful clean and friendly dealership at Randy Marion Subaru. Service writers and technicians are thorough, detail oriented, and knowledgeable. Thanks for being there for my Outback. More

by KATHLEEN.PORTER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos, Jacob McMillen

Apr 08, 2026

Randy Marion Subaru responded

It’s wonderful to hear the dealership felt clean and welcoming and that our service writers and technicians provided thorough, detail-focused care. We’re pleased your Outback received knowledgeable attention. Thanks for choosing our Subaru service.

April 02, 2026

Dealership Rating
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I always have efficient service and am well informed. Staff all friendly! Never have a problem scheduling an appointment. More

by pattyallbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Apr 02, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

March 29, 2026

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Aaron is always very nice and professional. I’m always kept updated on my car’s progress. More

by unclebryan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 29, 2026

Randy Marion Subaru responded

Thank you for highlighting Aaron’s professionalism. We’re glad the updates on your Subaru Legacy’s service keep you informed throughout the process. We appreciate your positive review.

March 28, 2026

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Staff is super nice and patient. Mechanics are top notch. The only thing that would have made it better would have been no charge. More

by PINKYLEA23
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Randy Marion Subaru responded

We’re glad Aaron and our mechanics provided friendly and patient service while working on your Subaru Outback. We understand that service costs can influence satisfaction and appreciate you sharing that insight. Thank you for your five-star rating and feedback; we look forward to assisting you again.

March 21, 2026

Dealership Rating
Employee Rating

I was not pleased that the recommendation to change the air filter was not offered during the oil change process. They seemed in a hurry to just get me out the door More

by mikeandjanie1977
Service Price Transparency
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Recommend Dealer
Yes
Mar 23, 2026

Randy Marion Subaru responded

Mike and Jane, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

March 15, 2026

Dealership Rating
Employee Rating

Every single time I’ve been at this dealership I’ve had a positive experience. Every time. They are kind and honest and create an environment where you feel like family. As long as I’m in the area they will More

by elishallovejoy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 15, 2026

Randy Marion Subaru responded

Hearing that you feel at home with us every time really makes our day. We’re glad our team could deliver honest and caring service on your Crosstrek. We look forward to being your go to Subaru service center whenever you’re in the area.

March 14, 2026

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Aaron took great care of me! ! He was both courteous and efficient. He and the service department analyzed and corrected the problem and had me on my way in no time! More

by billxspeight
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen , Joe (service technician)

Mar 14, 2026

Randy Marion Subaru responded

It’s great to hear Aaron and our service department diagnosed and corrected the issue on your Subaru Crosstrek so efficiently. We’re pleased to have you back behind the wheel promptly. Thank you for sharing your experience, and we look forward to assisting you again.

March 13, 2026

Dealership Rating
Employee Rating

Aaron, in the service department, is pleasant, communicates well and goes above and beyond to provide exceptional customer service. More

by LIZ_GROFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

It’s great to hear Aaron went above and beyond with clear communication while servicing your Subaru Outback. Thank you for sharing your experience in our service department. We look forward to assisting you again.

March 13, 2026

Dealership Rating
Employee Rating

Very friendly and great service. Short wait time. Very clean dealership. Aaron is super friendly. More

by kikajohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

Thank you so much for the positive review! We hope to see you again soon! Thank you for picking Randy Marion Subaru.

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