Aaron Forness
Aaron Forness at Randy Marion Subaru

Aaron Forness | Page 3

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
161 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

3 yrs, 3 mos

4.9

161 Reviews

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161 Reviews of Aaron Forness

February 28, 2026

Dealership Rating
Employee Rating

Arron in the repair shop is GREAT He called me and asked if I would like to set an appointment for my oil change and indeed I did and got the car in early in the morning More

by UNCLEHERM3814
Service Price Transparency
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Recommend Dealer
Yes
Feb 28, 2026

Randy Marion Subaru responded

Thank you for the 5-star rating! We’re happy Aaron called to schedule your Subaru Forester’s oil change and that the early morning drop-off worked well. We look forward to assisting with any future service needs.

February 25, 2026

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Your mechanics could not determine why my car would not start two days in a row.. More

by THOMASWALSHNC
Service Price Transparency
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Recommend Dealer
Yes
Feb 26, 2026

Randy Marion Subaru responded

We appreciate your business and this review, Thomas. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

February 22, 2026

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The process of setting my appointment was easy. The check in process was also easy. The service members were friendly and informative. When I found out the timing of my service was going to be long More

by leahj2028
Service Price Transparency
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Recommend Dealer
Yes
Feb 22, 2026

Randy Marion Subaru responded

We appreciate you noting how smooth scheduling and check-in were, and that Aaron and the rest of our service team kept you informed. It’s great to hear the shuttle service and timely updates helped while your Subaru Crosstrek was being worked on. We look forward to helping you again.

February 18, 2026

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I had come in about 2 months past my warranty to have my tire sensors replaced. Aaron, the service professional, advocated for me with Subaru to extend my warranty to cover most of the expense, saving me o More

by lakelife1ab
Service Price Transparency
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Recommend Dealer
Yes
Feb 18, 2026

Randy Marion Subaru responded

We’re pleased Aaron got Subaru to extend your warranty and cover most of the cost to replace your tire sensors. It’s great to know you saved over $1000 on your Forester. Thank you for trusting our team with your service needs.

February 17, 2026

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Employee Rating

Aaron called Subaru and advocated for my repair to be covered on a recently-expired extended warranty which saved me from having a large out-of-pocket expense. More

by ag28115
Service Price Transparency
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Recommend Dealer
Yes
Feb 17, 2026

Randy Marion Subaru responded

It’s great to hear Aaron arranged coverage for your Subaru Crosstrek repair under the recently expired warranty and saved you from a large expense. Thank you for highlighting this experience. We look forward to serving you again.

February 11, 2026

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Arron was friendly and respectful. . video was great and waiting room comfortable. I will return . More

by BARB6262
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Recommend Dealer
Yes
Feb 11, 2026

Randy Marion Subaru responded

Knowing Aaron treated you with respect and that the service video and waiting room added comfort makes us proud. We appreciate your trust in us for your Outback. We look forward to welcoming you back.

February 10, 2026

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Employee Rating

I received polite, excellent, professional service. The work was completed before the estimated time of completion and they had back in my car quickly. More

by azraphaelus
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Tim Lawson, Jessica Matos, Jacob McMillen , Everyone assisted in processing my car

Feb 10, 2026

Randy Marion Subaru responded

We’re pleased our team could provide courteous and reliable care for your Subaru WRX. It was great to complete the work ahead of your estimated timeframe and return your car swiftly. Thank you for trusting us with your WRX.

February 01, 2026

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I am extremely satisfied with the service that this dealer provided for my 2025 Outback. The work that provided was done in a timely manner. I would recommend this dealership to anyone that needs some More

by MARYPATTON42
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Jessica Matos, Jacob McMillen , Tim Lawson

Feb 01, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

January 31, 2026

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Employee Rating

Service reps are friendly and knowledgeable. As a regular customer it's nice to be recognized More

by TJRHALEY
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Recommend Dealer
Yes
Jan 31, 2026

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

January 31, 2026

Dealership Rating
Employee Rating

Had the full 60k service plus a cracked windshield. Had a professional rapport with the employees. Mark who is my service writer does a outstanding job keeping me inform. More

by dahensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

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