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Aaron Forness
Aaron Forness at Randy Marion Subaru

Aaron Forness | Page 3

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
180 Reviews

Dealership Experience

2 yrs, 2 mos

Industry Experience

3 yrs, 6 mos

4.9

180 Reviews

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180 Reviews of Aaron Forness

April 30, 2026

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Employee Rating

Fast and efficient. Explained additional services I needed and why. I've never had a bad service experience here. More

by LMoore724
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Apr 30, 2026

Randy Marion Subaru responded

It’s wonderful to know our team provided prompt, efficient service and walked you through the additional work on your Subaru Ascent. Hearing you consistently enjoy your visits encourages us to maintain these standards. We look forward to taking care of your Subaru again.

April 18, 2026

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Very professional and personable staff. They got the job done in a reasonable time frame. More

by rjay.moher
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2026

Randy Marion Subaru responded

Thank you for highlighting our friendly and skilled staff and our efficient service. Aaron and our team were happy to service your Subaru WRX in a timely manner. We look forward to assisting with your next maintenance visit.

April 17, 2026

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Employee Rating

Quick service. Through description of cars underbody through video. Amazingly helpful. Courteous staff. Comfortable waiting room. More

by DEB03CHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

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Apr 17, 2026

Randy Marion Subaru responded

Thank you for noting our quick service and the underbody video walkthrough. We’re pleased our team’s helpful approach and the waiting room comfort stood out. We’ll share your kind words with Jessica and the rest of our staff.

April 14, 2026

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FANTASTIC SERVICE EXPERIENCE ALL THE WAY AROUND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! More

by ASHTON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Tim Lawson, Jessica Matos, Jacob McMillen

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Apr 14, 2026

Randy Marion Subaru responded

We appreciate you sharing your experience with our team for your Audi Q7 service and the value you found on those tires. Your recommendation means a lot, and we look forward to helping you again.

April 08, 2026

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Employee Rating

Beautiful clean and friendly dealership at Randy Marion Subaru. Service writers and technicians are thorough, detail oriented, and knowledgeable. Thanks for being there for my Outback. More

by KATHLEEN.PORTER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos, Jacob McMillen

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Apr 08, 2026

Randy Marion Subaru responded

It’s wonderful to hear the dealership felt clean and welcoming and that our service writers and technicians provided thorough, detail-focused care. We’re pleased your Outback received knowledgeable attention. Thanks for choosing our Subaru service.

April 02, 2026

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Employee Rating

I always have efficient service and am well informed. Staff all friendly! Never have a problem scheduling an appointment. More

by pattyallbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

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Apr 02, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

March 29, 2026

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Employee Rating

Aaron is always very nice and professional. I’m always kept updated on my car’s progress. More

by unclebryan
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 29, 2026

Randy Marion Subaru responded

Thank you for highlighting Aaron’s professionalism. We’re glad the updates on your Subaru Legacy’s service keep you informed throughout the process. We appreciate your positive review.

March 28, 2026

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Staff is super nice and patient. Mechanics are top notch. The only thing that would have made it better would have been no charge. More

by PINKYLEA23
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Recommend Dealer
Yes
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Mar 28, 2026

Randy Marion Subaru responded

We’re glad Aaron and our mechanics provided friendly and patient service while working on your Subaru Outback. We understand that service costs can influence satisfaction and appreciate you sharing that insight. Thank you for your five-star rating and feedback; we look forward to assisting you again.

March 21, 2026

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Employee Rating

I was not pleased that the recommendation to change the air filter was not offered during the oil change process. They seemed in a hurry to just get me out the door More

by mikeandjanie1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 23, 2026

Randy Marion Subaru responded

Mike and Jane, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

March 15, 2026

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Employee Rating

Every single time I’ve been at this dealership I’ve had a positive experience. Every time. They are kind and honest and create an environment where you feel like family. As long as I’m in the area they will More

by elishallovejoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Keeley Murphy, Tim Lawson, Jessica Matos, Jacob McMillen , Ashton Loyd, Marshall

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Mar 15, 2026

Randy Marion Subaru responded

Hearing that you feel at home with us every time really makes our day. We’re glad our team could deliver honest and caring service on your Crosstrek. We look forward to being your go to Subaru service center whenever you’re in the area.

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