Aaron Seabaugh | Page 23

After a car purchase here, and a year of service If I were able to leave zero stars-I WOULD. I'm finally posting this review after a year's worth of blunders at this dealer. I'm active duty Milit If I were able to leave zero stars-I WOULD. I'm finally posting this review after a year's worth of blunders at this dealer. I'm active duty Military and have been for 14 years. I bought a used Acura MDX here in February of 2015. It had roughly 60k on it when I bought it. The salesman was great (Aaron) and finance was a breeze. Aaron assured me this vehicle had been maintained exceptionally well by the single owner previous to my purchase. Of course you always take that with a small grain of salt considering they are the one selling you the vehicle. So I purchase it. I put 3,000 miles on it in about a month and a half. Bring it in for that first free oil change, and get it back with zero issues other than a crap car wash job. I bring it back 3 months later for the next oil change and to have the rear window regulator fixed. They tell me: A)My $2000 warranty won't cover a window regulator, and B),it needs rear brakes. Total estimate out the door was roughly $750. I ask, doesn't the warranty cover the window? Oh no, only the motor, NOT the regulator. So I order the part and get it done. I tell them to hold off on the brakes as it sounded fishy. Don't used cars get checked before they sell? Seems odd you certified my car less than 6000 miles ago and now I need brakes? Not only that, guess what? THE WINDOW MOTOR AND REGULATOR ARE ONE SINGLE UNIT IN THIS CAR-WARRANTY WOULD HAVE COVERED IT,THEY NEVER EVEN ASKED! Fast forward to the next service (Don't ask me why I went back-I always have the dealer service my cars).Anyway, next oil change they tell me I have a bad motor mount. $1200 estimate. Remember the $2000 warranty? Yeah, doesn't cover it. Ok I'll hold off for now. Next service, I have them check for a vibration at speed. Guess what, now I need 2 motor mounts! All within 12,000 miles of their "expert" used car certification. I tell them that makes no sense. You just had it less than 3000 miles ago, how does another motor mount go bad in 3k miles? They give me my car back unwashed this time, I guess because I didn't let them fleece me, even though they promise free washes for life with a car purchase. Finally, I take it to an Acura dealer on vacation in San Francisco. Guess what, my brakes are at 6mm.months and thousands of miles later,the brakes they told me were bad are still WAY WITHIN SPEC. And my motor mounts are fine! The vibration was from a tire out of balance,a $50 rotate and balance fixed it. RUN FROM THIS DEALER, DON'T WALK, RUN.I'll be using Acura of Scottsdale for my service needs now since I live right between the 2 anyway. Acura of Peoria, you guys really let me down man. I won't be missing any opportunities to tell everyone on base and out in town either. Rob Nezdoba More

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My First evening in Peoria and I went home a car owner My husband and I drove all the way from Ahwatukee to Peoria (that's about 50 miles) to visit the Acura of Peoria dealership in hopes of finding a vehi My husband and I drove all the way from Ahwatukee to Peoria (that's about 50 miles) to visit the Acura of Peoria dealership in hopes of finding a vehicle. Why do that? My husband found a deal online. When we arrived it was an hour before closing and we were greeted politely, provided water and also given a place to sit as Aaron went online to see the vehicle we were interested in. Aaron and Paul both explained in a very professional and apologetic manner that the vehicle we were interested in was unavailable. But Aaron and Paul were determined to give us a reason for our long journey to their dealership and produced a vehicle they had just traded in that day. After two test drives, I knew this was the car we were looking for. We were able to negotiate with Aaron who worked with our price range and we bought the vehicle. They stayed late to help us get the vehicle and we were the last ones to leave the dealership. After a week I returned to pick up the car and Aaron made sure it had run through inspection, two key fobs, washed and buffed. He sat in the car with me to show me what buttons did what and how to program certain things which helped me greatly. Aaron and Paul treated us like family. They made sure all my questions were asked, gave me his cell number, and tried his hardest to make sure I went home happy. Aaron even texted me on his days off to inform me of my vehicle status. If I were to describe my experience at Acura of Peoria with these two "Power Team", I'd say it is an experience that is unmatched. I am thoroughly impressed at the level of care they showed us and how they were so kind and personable. So few actually succeed at mastering their exceptional service and I would recommend anyone, from San Tan Valley or Apache Junction to take that drive and see Aaron and Paul because it is worth every mile. More

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Excellent experience and no haggling I started with initial negotiation through internet and email and finalized the vehicle and deal on one phone call. reached the dealership and was out I started with initial negotiation through internet and email and finalized the vehicle and deal on one phone call. reached the dealership and was out within 90 minutes with the car. No haggling excellent courteous staff, will recommend to every friend of mine. More

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Excellent Customer Service! Aaron Seabaugh provided great service and demonstrated the difference of the various options on the TLX. We had purchased a vehicle from Aaron in Aug Aaron Seabaugh provided great service and demonstrated the difference of the various options on the TLX. We had purchased a vehicle from Aaron in August 2013 and was very impressed with his expertise and knowledge of the Acura Products. We wanted to upgrade our vehicle with more safety features and were impressed with the 2016 TLX with Advance Package. Our transaction was completed promptly with minimal negotiations. Aaron demonstrated the features of the vehicle and offered to come to our home to set up the Home Link, now that is service! Eugene Kwon was quick with the purchase agreement and very easy to understand the terms. This is our third Acura Purchased from Peoria Acura and are lifetime customers! Curt Hartley More

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One of the best dealerships I have been in I recently purchased a vehicle from Acura of Peoria Arizona, I have to tell you it changed my mind about the typical experience of buying a car at a s I recently purchased a vehicle from Acura of Peoria Arizona, I have to tell you it changed my mind about the typical experience of buying a car at a standard dealership. This is not your"typical" car dealership. I love the Acura TL and Aaron Seabaugh, the internet manager, had kept in touch with me for the past year, so when I was looking and saw a vehicle I liked, he called me right away. Unfortunately, the Acura TL's are on a recall, but I was able to find the perfect vehicle. In typical dealerships you get one car and after you finish buying the vehicle, you wonder if you paid for 2 vehicles, but at Acura of Peoria, what they told me is what I paid. The manager came up to me and introduced himself and told me they were different there. I am so happy with my new vehicle and the service I have received so far. More

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Good experience. Was really pleased doing business with this dealership. Dealt with Aaron and he is super professional and courteous. He helped understand the car, wor Was really pleased doing business with this dealership. Dealt with Aaron and he is super professional and courteous. He helped understand the car, worked trough to a decent deal on the car. More

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Awesome Car Buying Experience! Aaron Seabaugh was awesome helping with transitioning from my Acura lease to buying a pre-owned Acura MDX. We looked at several different options, and Aaron Seabaugh was awesome helping with transitioning from my Acura lease to buying a pre-owned Acura MDX. We looked at several different options, and he helped me find the perfect vehicle that met every one of my requirements! From sales to finance, this was an easy and enjoyable experience. I would definitely recommend them to everyone. More

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Third purchase I recently purchased my third Acura from Acura of Peoria. I appreciate their no nonsense and straight forward approach to dealing with customers. I am I recently purchased my third Acura from Acura of Peoria. I appreciate their no nonsense and straight forward approach to dealing with customers. I am sure I will be back when it is time to get a new car. More

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Great experience Our experience at Acura of Peoria was by far the best amongst all other dealers my wife and I visited. Our sales person Aaron was extremely profession Our experience at Acura of Peoria was by far the best amongst all other dealers my wife and I visited. Our sales person Aaron was extremely professional and knowledgeable. More

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Excellent service I purchased a new TLX over a year ago. I am extremely satisfied with the car and how they treat you after the sale. I also needed a second vehicle, I purchased a new TLX over a year ago. I am extremely satisfied with the car and how they treat you after the sale. I also needed a second vehicle, and Aaron was there to help me with the right one. Thanks again! More

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