Adam Berry

Very helpful staff. Brian was very knowledgeable on demonstrating features on my carnival. He worked hard to find the color I wanted. Brian was very knowledgeable on demonstrating features on my carnival. He worked hard to find the color I wanted. More

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I scheduled an appointment for a recall and an oil change. I then spoke with someone in the parts department to confirm the part was available. The person repeated the recall type and confirmed the pa change. I then spoke with someone in the parts department to confirm the part was available. The person repeated the recall type and confirmed the part was available by using my telephone number. The day of the appointment I asked the service person(lady) how long was the recall going to take. She stated 45 mins. Total 1 1/2 with the oil change.. I decided to wait at the dealership. She came back giving me recommendations on my car. I agreed on 2 of those recommendations. Two hours later my car was ready with no work done for the recall. She stated the recall takes 4hrs. She quoted me a timeframe for a recall that did not have anything to do with my vehicle.. that was a lie because the parts department had the correct recall type. I rescheduled the recall the next week. During the second visit I was told my dip stick was broken(I was not told that last week during my original appointment after the oil change and the other things they recommended). I mentioned my concern to the guy(just so happened to be manager of service). The dip stick just so happened to be broken 4 days after my oil change. He asked for a moment and begin typing on the computer)I believed he typed the dip stick issue at that moment.. he stated they listed the broken dip stick under something else. I asked to get the dipstick covered by the dealer because it was not broken. He refused. I asked if I can get a refund if I can prove the broken dip stick was not listed on my paperwork he refused again.. this dealership is dishonest. I will not be back. More

by gjackson314 Verified Customer Verified Customer

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after the wheels rotate the car pulls to the left, I’m very disappointed unprofessional very disappointed unprofessional More

by luca.bonora.usa Verified Customer Verified Customer

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I came in looking to test drive a Kia K4. Because I wanted a new car for my birthday. And it went very smoothly. I enjoyed the energy of the staff everyone was very nice. Because I wanted a new car for my birthday. And it went very smoothly. I enjoyed the energy of the staff everyone was very nice. More

by itevermore94 Verified Customer Verified Customer

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salesman was considerate and well informed all employees were great clean car was delivered in a timley maner informed all employees were great clean car was delivered in a timley maner More

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Always feels like family when I have an appointment. 25 years for me and more to come. 25 years for me and more to come. More

by TJ Johnson Verified Customer Verified Customer

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Very good experience. Dropped off car to be serviced the next day. Had a call the next morning with what was found and recommendations for repair. I got that call earlier Dropped off car to be serviced the next day. Had a call the next morning with what was found and recommendations for repair. I got that call earlier than expected. I approved the work, which was pretty much. They were able to get it done same day. Kevin in service was excellent. More

by jcb14 Verified Customer Verified Customer

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quick service, job was well done, friendly staff, clean dealership, very helpful, thank you guys dealership, very helpful, thank you guys More

by luraschi24 Verified Customer Verified Customer

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Zack Lentz and the entire service department are top notch! I have purchased 5 KIA's from Lou Fusz and the service after the sale is the most significant contributing factor Staring in 2012. Zack ALWAYS notch! I have purchased 5 KIA's from Lou Fusz and the service after the sale is the most significant contributing factor Staring in 2012. Zack ALWAYS makes me as a customer feel important and valued! Zack is and should be valued by this dealership! More

by NATE Verified Customer Verified Customer

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The service team are great. Always friendly and helpful. They give plenty of information about suggested services. Always friendly and helpful. They give plenty of information about suggested services. More

by crawelc Verified Customer Verified Customer

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