Adam Layfield | Page 2

Adam and Jimmy are the dynamic dual! Amazing experience highly recommend purchasing your vehicle from them Amazing experience highly recommend purchasing your vehicle from them More

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The entire staff from the sales department to the service department have all been outstanding! They walk you through everything that is being done and get it done in a timely manner. department have all been outstanding! They walk you through everything that is being done and get it done in a timely manner. More

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Jimmy and Adam did a great job. Caitlyn in finance was excellent. Happy to recommend 100%! Caitlyn in finance was excellent. Happy to recommend 100%! More

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Awesomeness! Phenomenal experience. Adam, Jimmy and Cody are great folks! Exceptional service! Reasonable price aligned over the phone and the car was waiting whe Phenomenal experience. Adam, Jimmy and Cody are great folks! Exceptional service! Reasonable price aligned over the phone and the car was waiting when we got there. Just in a few minutes we closed the deal and bought the car. More

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No hassle no pressure. . it was a fair deal for them fair deal for us..I buy lots of car of all kinds, Jimmy was a very pleasant sales person and pleasant dealership to deal . it was a fair deal for them fair deal for us..I buy lots of car of all kinds, Jimmy was a very pleasant sales person and pleasant dealership to deal with.. the way it should be.. did exactly what they said they would do..will use this dealership again…maybe the only dealership I would rate 5 star More

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We love Lost Pines. Kevin rocks, he is very kind. We have two toyota and we bought them at LP Kevin rocks, he is very kind. We have two toyota and we bought them at LP More

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Jimmy, was an excellent salesman; he had to put up with our indecision and stayed late so we could drive our new Sienna home late on Saturday. Also, Cody, Caitlin and Adam did a great job with their assist our indecision and stayed late so we could drive our new Sienna home late on Saturday. Also, Cody, Caitlin and Adam did a great job with their assistance. Smaller dealership that is still very personable as well as professional. More

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He was excellent in communication by email in response and understanding and caring 👏 and assertiveness and understanding and caring 👏 and assertiveness More

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I live 4 hours away from where this dealer is located. They had the perfect car for what I was looking for. All the dealerships around me were trying to upcharge me 9K more than what it was listed online! They had the perfect car for what I was looking for. All the dealerships around me were trying to upcharge me 9K more than what it was listed online! Lost Pines Toyota was very accommodating with my situation living so far away and did everything for me through the phone and email. They sent me all the final paperwork the day before I took the trip down there to get my new car, so I could see exactly what I was signing before I went down. It was EXACTLY what we discussed. No hidden fees. no hidden charges. They were very upfront and told me exactly what the breakdown was. When I got there all I had to do was sign on the dotted line and they gave me the keys and I left. I was there 35-45 minutes tops. BEST EXPERIENCE WITH A DEALER EVER! Finance was great, sales was great, service was great. Enough said. Will probably buy my next car there because its worth the 4 hour road trip over getting ripped off at the dealerships near me. More

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I will not return to this dealership, or refer anyone to buy a vehicle here. I wanted the vehicle so I decided to put up with the repeated errors by the sales person. I specifically told the sales person I buy a vehicle here. I wanted the vehicle so I decided to put up with the repeated errors by the sales person. I specifically told the sales person I already had a pre approval through capital one, which he said was a “preferred lender”. I was extremely adamant about not wanting any credit checks through multiple finance companies. I gave my reference number and when the paperwork started I got 4 notifications from each credit bureau showing hard inquiries that I did not authorize. Running a hard inquiry without authorization is illegal. There were only 3 things I wanted when purchasing this vehicle, to use the lender I was pre approved with, to have my credit run ONE time for that lender, and the vehicle. I only got 1 of the 3 things I wanted. My paperwork was swapped somehow with another buyer, insurance information was entered into my paperwork for another buyer as well. I’m unsure who was responsible for all of these issues but saying “I’m sorry” doesn’t fix it. It was the worst buying experience I’ve ever had, and I will make sure that everyone I run across who is looking for a vehicle knows what kind of experience I had at Lost Pines. The one person I can say that I worked with who was informative and helpful was Clerissa Vandivier. She went over everything in detail, answered all of my questions and made me feel better about the vehicle purchase. More

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