Adees Zeretsian | Page 8

The sales person (Adees) was on time, prepared and really knowledgeable. Able to answer all of my questions with confidence. He wasn’t pushy or aggressive. knowledgeable. Able to answer all of my questions with confidence. He wasn’t pushy or aggressive. More

by ramirezlaurenc Verified Customer Verified Customer

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On 10/17/20 I purchased a 2017 CPO X5 via the internet. The CPO checklist indicated that there was a crack in the windshield. There was no indication of how it was remediated. I took delivery of the X The CPO checklist indicated that there was a crack in the windshield. There was no indication of how it was remediated. I took delivery of the X5 in a shaded indoor delivery area. I could not see any cracks in the windshield during a cursory inspection. Once I drove off and was on the way home, the sunlight hit the crack and it glistened blindingly. A 2.5-inch crack is annoying located in the drivers field of vision and on the edge of the heads up display. Once at home, I reached out to the dealer and was told to get repair 3 quotes. I obtained quotes (all approximate) from Safelight ($1200), Independent glass shop ($1300) and Stevens Creek BMW ($3200). After 5 weeks of being jerked around, Pacific BMW finally agreed to replace the window... provided that I drive from Northern California to Southern California, so that they could replace the windshield in house. This would entail over 10 hours of round trip driving and an overnight stay. We forewarned, CPO vehicles are "self-certified" by the dealer. They are not inspected or certified by BMW - North America. I got shafted by a dealer who passed off a vehicle as being "CPO certified," when it does not meet BMW standards. Before you sign a sales contract or buy a vehicle from Pacific BMW on the internet, have it independently inspected. The vehicle was delivered with only one key. I was promised that a second key would be promptly sent. It's now 5 weeks later and I'm still getting the run around. I can't believe that they do not have keys (remotes) in their parts department. Don't get burned like I did. More

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Thanks for the great and friendly service from your Sales Dept. and the good work from Management Dept. Very professional Staff and thanks for take care our needs. Dept. and the good work from Management Dept. Very professional Staff and thanks for take care our needs. More

by jc.hasbun Verified Customer Verified Customer

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Service staff were accommodating and listened to my requests. The experience was smooth and reliable. I will certainly go back for future maintenance and highly recommend it to others. requests. The experience was smooth and reliable. I will certainly go back for future maintenance and highly recommend it to others. More

by chriskros101 Verified Customer Verified Customer

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Adees was helpful, knowledgeable and made the entire process very enjoyable. Would highly recommend this dealership and this dealer. Will definitely be back for my next car. process very enjoyable. Would highly recommend this dealership and this dealer. Will definitely be back for my next car. More

by gjblanco Verified Customer Verified Customer

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BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW More

by acestatus829 Verified Customer Verified Customer

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Always a great experience. I think maybe because of masks and Covid protocol I didn't get the usual run through of features in my new car, and not even sure I would have been comfortable having it anyway, bu and Covid protocol I didn't get the usual run through of features in my new car, and not even sure I would have been comfortable having it anyway, but I'm sure it would have been provided had I asked for it. It all happened as quickly as they could handle everything and that was much appreciated. My only critique would be for staff to have masks that fit well enough that they don't have to be touching/readjusting them so much, that part was a little nerve-wracking. When my lease is up again I am sure that issue won't even exist anymore. Overall I'm very satisfied as usual. More

by LED Verified Customer Verified Customer

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Adees Zerateain hooked me up with and awesome deal on a 328i Wagon and I couldn't be happier. The process was super simple and completely painless. I did have one issue that arose shortly after I purch 328i Wagon and I couldn't be happier. The process was super simple and completely painless. I did have one issue that arose shortly after I purchased the vehicle and Armando Leyva took care of it, no problem. I highly recommend them for your next BMW. More

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Excellent customer service!!! Appreciate all the help and obviously car salesman Adess is enjoying and love his work. Great Job and keep up the good work. Thank you! obviously car salesman Adess is enjoying and love his work. Great Job and keep up the good work. Thank you! More

by JimCris Policarpio Verified Customer Verified Customer

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Adees is the man I'm an out of town buyer and Adees helped me negotiate my contract and nail down all the details before I made the two hour drive to the dealership. I I'm an out of town buyer and Adees helped me negotiate my contract and nail down all the details before I made the two hour drive to the dealership. It wasn't a 100% remote purchase but pretty close and very smooth once I arrive. More

by JC_Three Verified Customer Verified Customer

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