Adrian White | Page 9

My overall experience This is my third vehicle I have purchased from the Hayes family dealership. Always a great experience. Jim has become a good friend and someone who I This is my third vehicle I have purchased from the Hayes family dealership. Always a great experience. Jim has become a good friend and someone who I havebtotal confidence in. He is top notch. More

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Issue not resolved I paid over $1,000 for repairs and the issue is still not resolved. Wouldn't recommend. Won't return. Apparently the technicians don't have a clue. I paid over $1,000 for repairs and the issue is still not resolved. Wouldn't recommend. Won't return. Apparently the technicians don't have a clue. More

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Great Not complicated by the net. And by phone that all I have to say every one was nice did not take long what else can I say Not complicated by the net. And by phone that all I have to say every one was nice did not take long what else can I say More

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Excellent dealership. Fair and reasonable Sales Department made purchasing Chrysler a pleasant experience. All personnel were knowledgable and straight forward in discussi Fair and reasonable Sales Department made purchasing Chrysler a pleasant experience. All personnel were knowledgable and straight forward in discussing auto and purchase.. Auto is great. More

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Service not performed I took my Pacifica in on Tuesday to have a headlamp replaced, new wiper blades installed, and my car washed and vacuumed. I asked for all these and w I took my Pacifica in on Tuesday to have a headlamp replaced, new wiper blades installed, and my car washed and vacuumed. I asked for all these and watched the service representative write them down. Discussed prices for each with him. Left my car. On Thursday afternoon I was called and told it was ready. I picked it up on Friday. I am going out of town tomorrow. When I went to get in my car it had not been washed or vacuumed. I didn't have time to go back and have this done. I am very disappointed that such a minor thing was not taken care of by the service department. I have purchased my last two cars for Hayes. I have sent friends and family there to purchase vehicles. I have all my service work done there. How can you screw up such a simple request. More

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Trust and Confidence The service department at Hayes is above top notch. Adrian White to me is by far the most Trustworthy and knowledgeable service adviser at Hayes. Took The service department at Hayes is above top notch. Adrian White to me is by far the most Trustworthy and knowledgeable service adviser at Hayes. Took my 2015 Ram 1500 in for vibration at speeds above 60 mph. They did a balance and that didn't work. Took the truck back and found that two tires were bad. Replaced under warranty. If there is a problem with your vehicle Adrian will find and fix it. Adrian has serviced all my cars. Journey, Ram and now a Chrysler 200. Go see Adrian White More

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Above and Beyond We have an exceptional experience every time we walk through the doors at Hayes. Most specifically, on our most recent visit, they went out of their w We have an exceptional experience every time we walk through the doors at Hayes. Most specifically, on our most recent visit, they went out of their way to diagnose an issue with my navigation system, ordered the needed parts, and are providing a rental during the time of repair. All under warranty, excellent customer service, and always leave feeling like family. Thanks, Adrian! And thanks, Hayes!! More

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Great People I have been a Hayes customer buying cars and getting all my vehicles serviced there since 1996 and have great service always since I have been going t I have been a Hayes customer buying cars and getting all my vehicles serviced there since 1996 and have great service always since I have been going there. More

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Oil change in my 2015 Dodge Ram 2500 pickup My service advisor Adrian White has been my advisor for at least 11 years. He has advised me on my 2003 Dodge Diesel 2500 and now my new 2015 Dodge Ra My service advisor Adrian White has been my advisor for at least 11 years. He has advised me on my 2003 Dodge Diesel 2500 and now my new 2015 Dodge Ram 2500 6.4 Hemi. My 2nd oil change on this truck was not the best oil change. After I left the dealership my check tire pressure warning light came on my dash. I checked the display panel and the rear tires had 65 psi and the front tires had 55 psi. I had no warning light when it went to the dealer. I calld back to the dealership and left a message on Adrian's telephone. After arriving home several hours later Adrian called me and after discussing the low tire pressure light we determined maybe the technician adjusted it for a 1500 pickup and not for a 2500. All he had to do was look on the door to check the correct pressure. After that phone call I went down and checked under the hood as I do after every service on my vehicle. The oil was the correct reading on the dip stick. After I shut the hood I looked under the truck as I do after service and I discovered that when the technician took the old oil filter off there was a lot of oil all over the bottom of the motor,steering arms,frame and dripping on my garage floor. I called back to the dealership and by this time it was around 5:20 pm and I left a message on Adrian's telephone about what I found. I thought the new filter was bad or spewing oil out the side of the filter. Waiting for Adrian to call me back I went upstairs and got my key and flashlight and came back down and started the truck up and crawled under the truck and could not see where the filter was leaking. This was a relief for me. A little later Mark Chitwood service manager called and asked me if he needed to send out a tow truck to bring my Dodge back to the dealer to check out what happened. I told him I thought it was o.k. to drive back the next morning. He even stated he would send somebody out to clean up the oil that was dropped on my garage floor. I told him I would clean it up when I came back home after they had looked at the truck. The next morning I drove back to the dealership and on the way back I check the oil pressure gage as I was driving. I then check the life of the oil before next change and found that the technician forgot to set this back to zero. I met with Adrian White and Mark Chitwood after the technicians cleaned up the oil that came out from the oil change.They reset the oil to life gage back to zero and filled my tire pressure to 70psi. That's what I like while driving around town. We met the technicians who worked on my truck and found out the authorized technician was training a new employee but my problem is that the authorized technician was not training him correctly or not showing him to clean up oil spilled when changing oil and resetting the oil to life gage and tire pressure correctly. After I got back home I wonder how many other oil changes they have not cleaned up oil spilled after you take the old filter off. I will continue to go back to this dealership because I trust Adrian White and Mark Chitwood advice on my service needs. The reason I wrote this is the dealership left a (Please take a moment to rate your experience at DealerRater) The number on this tag is 9672. More

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Recall notice Handled my recall repair quickly. All of my visits to this dealership have been great. Every person I have dealt with has been a pleasure to deal with Handled my recall repair quickly. All of my visits to this dealership have been great. Every person I have dealt with has been a pleasure to deal with. More

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