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Agnes Pusztai
610 Reviews
610 Reviews
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610 Reviews of Agnes Pusztai
Verified Customer
April 09, 2026
This will be last time I own a Ford. My car was brought in November when my oil pump decided to eviscerate my engine. I just got the car back in January. That was all under warranty and My car was brought in November when my oil pump decided to eviscerate my engine. I just got the car back in January. That was all under warranty and was handled well. So when my car broke down an hour away from home in March, I was fairly certain it was the engine again. When I called Ford they said to use their service and have it towed to Enfield. This required me to pay $650 upfront for the tow. When I arrived I explained what had happened and asked if I was going to be given a loaner. I'm a student and need a way to get to and from class. I was told I had to wait for them to run diagnostics because it might not be the engine. I pressed that I had just gotten the car back in January, what else could it be? My partner, who is a mechanic, even for a cursory look over the car, and determined it was something with the engine. Still no rental. Diagnostics took roughly a week or more. They thought it was the fuel injectors. Put those in and they didn't work. Through engineering they determined it was the turbo, which is when a majority of this went downhill. We went from not just dealing with Family Ford to dealing with corporate Ford while we tried to get some sort of deal on this turbo, because it's like $5000 and it could have been one of the parts that was effected when the oil pump broke. Corporate Ford was a nightmare. Because of my classes I asked my partner to talk to them - he also has the knowledge to talk about the issue itself - and what followed was another week of phone calls, promised follow ups and escalations, and More
by Sierra.d.sellers
Other Employees Tagged: Agnes Pusztai
April 04, 2026
Always very satisfied with the service department and the dealership, a very well oiled machine dealership, a very well oiled machine More
by edgetreeservice
Other Employees Tagged: Ken Brown, Karina Popoli-Sarat
March 28, 2026
Professional and friendly service, timely and information was readily available when i inquired about our vehicle was readily available when i inquired about our vehicle More
by MSNADAD
Other Employees Tagged: Andrew Harris
March 26, 2026
Professional, fast to respond, very informative and easy to deal with. Gave options for oil changes to deal with. Gave options for oil changes More
by Wise
Other Employees Tagged: Keli Morin, Ken Brown, Greg Ayers, Andrew Harris, Steven Burke
March 10, 2026
Quick, friendly service from start to finish Quick, friendly service from start to finish. Waiting area was clean and they offered coffee, water, and snacks from the vending machine. The Sarat dealersh friendly service from start to finish. Waiting area was clean and they offered coffee, water, and snacks from the vending machine. The Sarat dealerships are great to work with More
by cggwiazdaa
Other Employees Tagged: Agnes Pusztai
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