I scheduled oil change, tire rotation, and recall
service. Enfield Family Ford customer completed all three for a very fair price on time.
service. Enfield Family Ford customer completed all three for a very fair price on time.
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by jgmullane
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2022 -
Family Ford of Enfield responded
Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Horrible experience, worst customer service I’ve ever
dealt with. Had my vehicle for almost 5 months and I had to call constantly to follow up, they never took blame for anything, Kelly the service mana
dealt with. Had my vehicle for almost 5 months and I had to call constantly to follow up, they never took blame for anything, Kelly the service manager completely rude, and mind you I work in the car industry, we would never treat a customer like I got treated, sad...I won’t be returning there for anything in the future.
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by Eva
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2022 -
Family Ford of Enfield responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Eva, please reach out to us directly to let us know the best way to contact you and we will reach out.
The team at Family Ford really works hard to make sure
things are done right. Our last 2 visits for service were great. The service advisors put in the extra effort and it really makes a difference. Every
things are done right. Our last 2 visits for service were great. The service advisors put in the extra effort and it really makes a difference. Everyone must be working hard from the mechanics to the parts dept. really grateful for your hard work .
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by Raffiahome
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Greg Ayers,
Kim Moore
, Mechanics , Eric for brake job, and the mechanic that replaced my PTU
Dec 23, 2022 -
Family Ford of Enfield responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with Eric and our team, and don't hesitate to let us know if we can be of further assistance.
Family Ford from purchasing a new vehicle to getting some
small repairs done. Couldn’t be happier
small repairs done. Couldn’t be happier
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by RONDOG1960
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2022 -
Family Ford of Enfield responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Very professional and helpful to take my vehicle in and
fix it without an appointment. Also gave advice and help in getting a rental vehicle.
fix it without an appointment. Also gave advice and help in getting a rental vehicle.
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by Rgsmith
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2022 -
Family Ford of Enfield responded
Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Quality, honest and reliable service.
Work hard to meet your needs.Always stand behind there work.
Work hard to meet your needs.Always stand behind there work.
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by erikschaefer0915
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2022 -
Family Ford of Enfield responded
We are very happy to have provided you with such a positive experience! We sincerely value your business, Erik, and look forward to your next visit.
Accommodated me without an
appointment to replace 2
tires and
balance and alignment of 4.
tires and
balance and alignment of 4.
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by WHPFD17
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2022 -
Family Ford of Enfield responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The waiting area was clean, the employees were friendly
and courteous. I honestly didn't even wait that long. I was very pleased with the service.
and courteous. I honestly didn't even wait that long. I was very pleased with the service.
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by carinanpaul
Verified Customer
Verified Customer
Dec 05, 2022 -
Family Ford of Enfield responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, Paul, we look forward to having you as a valued customer for many years to come!
Very professional.
Nice waiting area. Completely satisfied with work that was done. Highly recommend this dealer for service.
Nice waiting area. Completely satisfied with work that was done. Highly recommend this dealer for service.
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by JAKEGYPSYAMBER
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2022 -
Family Ford of Enfield responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.
Always prompt, professional and courteous.
I have never felt that I was being talked into an unnecessary service, in fact, on this most recent visit, I was told they could find nothing wrong w
I have never felt that I was being talked into an unnecessary service, in fact, on this most recent visit, I was told they could find nothing wrong with my brakes, though I had convinced myself there was! Agnes in Service is great,
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by guinevereg
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2022 -
Family Ford of Enfield responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.