Ainsley Roark

I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

Report | Print

No thank you. It was a good visit and the job was done well. No thank you. It was a good visit and the job was done well. No thank you. More

by kendooley1 Verified Customer Verified Customer

Report | Print

I had a great experience at Big Star. Jose was professional and kept me updated throughout the process. The work was completed ahead of schedule/on time. I'll definitely be back! Jose was professional and kept me updated throughout the process. The work was completed ahead of schedule/on time. I'll definitely be back! More

Report | Print

Awesome service, great communication and constantly providing updates on vehicle status. Ainsley is just a phone call or text away, consistently letting me know next step in the process. 👍 providing updates on vehicle status. Ainsley is just a phone call or text away, consistently letting me know next step in the process. 👍 More

by Bailey Verified Customer Verified Customer

Report | Print

Jose is top notch! He is super responsive and always gets me in to service quick. Very personable, friendly and customer satisfaction is his #1 goal! We keep coming bac He is super responsive and always gets me in to service quick. Very personable, friendly and customer satisfaction is his #1 goal! We keep coming back just for the service we get! Truly appreciate you, Jose!! More

Report | Print

This dealership is the only one i go to because the customer service is the best customer service is the best More

by KCUWALAKA05 Verified Customer Verified Customer

Report | Print

Ainsley is Awesome she always makes sure the car is finished on time and sets up pick up and delivery I would highly recommend Ainsley. finished on time and sets up pick up and delivery I would highly recommend Ainsley. More

by elisjr3092 Verified Customer Verified Customer

Report | Print

Excellent! The service team was professional and courteous. Always willing to go the extra mile to provide superior care. The service team was professional and courteous. Always willing to go the extra mile to provide superior care. More

by mspikes1906 Verified Customer Verified Customer

Report | Print

Great dealership, I would recommend this place to anyone. Can't wait to buy another vehicle again Can't wait to buy another vehicle again More

by jcano2014 Verified Customer Verified Customer

Report | Print

Great service Friendly Ainsley is great Love the car we have XT4 Convenient location,close we have XT4 Convenient location,close More

by JAMESHAMMOND54 Verified Customer Verified Customer

Report | Print