Ajay Puri

I'm updating my review of Bell Audi AGAIN! It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the ca It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the car had been in a previous accident and shoddy repairs were made to the cars body. None of this was disclosed to me at the time of purchase. LET THAT BE A WARNING TO ALL PROSPECTIVE BUYERS. And if I wasn't in an accident I would have never found out! If you buy a car there you deserve what you get. It’s October 2023, and it’s been 3 months since I purchased my rs5 at Bell Audi. Recently the car was making strange noise while driving so I brought it to another dealership to diagnose only to find out that the shocks and struts are bad on the entire car, Something NOT covered under the certified pre owned warranty. I’ve bought a few cars over the years and this was the worst car buying experience of my life. Literally the week I drove off the lot, things starting going wrong. My key fob died the day after I took the car home, I changed the battery and it still doesn’t work half the time. Not a big deal right? If you have $700.00 for a new key to be programmed for you car!! I called and emailed my salesman Ade and he replied TWO weeks later. It’s been three months since I purchased my car and I’m still waiting for the second key they promised me when I bought the car!! Then it took TWO months to get the registration for the car. I contacted the sales manager Eric Feldman. I contacted him several times and every time he replied “ I’ll look into it and get back to you” he never did resolve any of the issues I am having with the car. Keep in mind I just paid more then $65,000 for this pre-owned car! Every car I ever purchased, always had an inspection sticker and this car should have still had the NEW car sticker on it, it’s not even four years old. This car had no sticker. The general manager made nothing but false and empty promises from the beginning, just like his subordinates. The situation is so bad that the Attorney general of New Jersey and consumer affairs is now investigating the case. I didn’t know that Bell Audi has a D- rating with the BBB, I wish I knew before I went there. Please check out the BBB website and take a look at the numerous complaints. Also check out the reviews elsewhere, there are many and we can’t all be wrong! If your looking for a stressful buying experience then Bell Audi is your dealership. If you want to be ignored after you drive off the lot, then Bell Audi is your dealership. I wouldn’t recommend this dealership to my worst enemy. Seriously. READ THE COMPLAINTS ON THE BETTER BUSINESS BUREAU WEBSITE! ITS EYE OPENING FOR ANY PROSPECTIVE BUYER!! UPDATE: Its January 2024 and Below you will see the management replying to my review. What I want you to know is they replied 7 months after I posted the initial review. SEVEN MONTHS.. That is indicative of my experience with this dealership.Dear sir, your not fit to wash my car, never mind service it. More

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Bell audi has great people working throughout the dealership! Highly recommended to all! Sales financing and service is high quality! dealership! Highly recommended to all! Sales financing and service is high quality! More

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Worst buying experience imaginable. Here is a summary of my experience: 1. As of April 22 I can no longer legally operate my new vehicle as the temporary registration and plate expir Here is a summary of my experience: 1. As of April 22 I can no longer legally operate my new vehicle as the temporary registration and plate expired. Bell Audi has yet to provide permanent registration. The general manager has stopped responding to my inquiries and can’t seem to provide a valid status. 2. Despite having agreed in writing (via email) to the terms of my purchase, the Purchase Agreement provided at delivery of the vehicle did not accurately reflect the deposit I had put down prior to purchase. Had I not checked the math myself this would have resulted in substantial overpayment. 3. Despite having agreed in writing (via email) to the terms of my purchase, the Purchase Agreement provided upon delivery of the vehicle reflected an Amount Financed that was higher than we had already agreed upon. Furthermore, the Finance Manager seemed annoyed that I was unwilling to sign the inaccurate Purchase Agreement. 4. After taking delivery of the vehicle I discovered it was missing standard equipment (pet barrier and cargo cover). I received no response from the Sales Associate regarding my inquiries on the missing equipment. 5. I was repeatedly advised that Bell Audi's policy was never to accept deposits on vehicles - yet I was required to make a deposit (which per #2 was not accurately reflected in my Purchase Agreement - they had to mail me a check for the difference) 6. Personal information from the previous owner and their family members hadn't been deleted from the vehicle prior to delivery 7. They wouldn't even pick me up at the airport when I came to take delivery despite having traveled from Michigan to acquire the vehicle More

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Great dealership with family feeling legacy! Friendly welcoming staff and environment! My rep was Christine Carrol who was knowledgeable professional and most efficient! Christine made this Friendly welcoming staff and environment! My rep was Christine Carrol who was knowledgeable professional and most efficient! Christine made this a great experience! More

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Sales person promised something that doesn't exist. Financial advisor will sale you the warranty showing you big picture and promise you that doesnt exist or covered by warranty company. At the time of Financial advisor will sale you the warranty showing you big picture and promise you that doesnt exist or covered by warranty company. At the time of problem everyone raised thair hand including sales and financial advisor. Service advisor just interested in looting your money. Won't give you any flexibility or solution to the problem. More

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This was the fastest, easiest, and most transparent car buying experience I've ever had. buying experience I've ever had. More

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Joe was awesome! Went above and beyond. Would definitely buy a car from him again! Went above and beyond. Would definitely buy a car from him again! More

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Very good services and their office is neat and clean. they are provide beverage and snacks they are provide beverage and snacks More

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Bought a jeep was delivered with broken parts including driver side door lock. They refuse to fix and are rude. Christine Carroll is not to be trusted nor anyone at this dealership. Will be proceeding with driver side door lock. They refuse to fix and are rude. Christine Carroll is not to be trusted nor anyone at this dealership. Will be proceeding with them in court. More

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Smooth transaction. Sales team was very friendly and helpful. Got fair value for my trade. Highly recommend. Sales team was very friendly and helpful. Got fair value for my trade. Highly recommend. More

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