Al Cusano
Al Cusano at Bowditch Ford

Al Cusano | Page 6

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.6
434 Reviews
4.6

434 Reviews

Write a Review

434 Reviews of Al Cusano

February 21, 2026

Dealership Rating
Employee Rating

Al and the staff were, as usual, very personable and competent. My wait time, due to additional services, was still not that long. I'll bring my Ranger in for state inspection in a couple of months. More

by tomshanks
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

February 21, 2026

Dealership Rating
Employee Rating

Always great, courteous and clean service in a reasonable amount of time. Very clean shop and service area. Very professional Service Managers and Service Techs. The best, 5 star, dealership in Hampton Roads More

by Scott
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

February 21, 2026

Dealership Rating
Employee Rating

It is always a pleasure to work with Al Cusano and the service team. They work with me and keep me well informed. I would give them 100 stars if possible. More

by brunner.kurtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 19, 2026

Dealership Rating
Employee Rating

Excellent, timely, and friendly service by installing assessories. Other services were recommended by staff based on required vehicle needs. Highly recommend using Bowditch Ford for your service needs. More

by rcone1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walter Holmes

February 18, 2026

Dealership Rating
Employee Rating

Al Cusano is awesome. I’ve been dealing with Bowditch since 1986, I can always count on Al & Bowditch. More

by RANDHSOLUTIONS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

February 17, 2026

Dealership Rating
Employee Rating

The customer service was great as usual. I will always have my truck serviced with them. More

by SCOTTMOORE454
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon, Walter Holmes

February 13, 2026

Dealership Rating
Employee Rating

The service department is friendly, honest and professional. I'll bring my car back to Al and the service department! More

by no.none0
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

February 09, 2026

Dealership Rating
Employee Rating

Good service it was quick this time. Nice service writer. If you’re on a budget like I know most people are get a quote prior to getting service. I had the WORKS package done moreover More

by razar73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 09, 2026

Dealership Rating
Employee Rating

I called Al at the last minute to get a oil change and state inspection and he said bring it in and he will get it done. Less than 2 hours later it was ready. Thanks Al for the great service More

by th16705
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

February 08, 2026

Dealership Rating
Employee Rating

I continue to be pleased with Bowditch Ford’s kind and thoughtful service. I am sorry “pick up and deliver service is no longer available. However, I found Al to be very accommodating. He told me when to More

by Mary Downs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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