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467 Reviews of Al Cusano
Verified Customer
April 08, 2026
I had such an incredible experience working with Lisa at Bowditch Ford! From start to finish, she made the entire process smooth, stress-free, and genuinely enjoyable. Even after the sale of my new car, she Bowditch Ford! From start to finish, she made the entire process smooth, stress-free, and genuinely enjoyable. Even after the sale of my new car, she continued to go above and beyond to help with the smallest details and questions. Her kindness, patience, and dedication truly set her apart, she’s one of a kind! I'd like to thank Shannon, the manager, who was equally amazing throughout the process. He was attentive, supportive, and made sure everything was smooth every step of the way. I’d also like to mention Al in Service- my mom has known him for years, and his reputation as such a great service advisor is actually what brought me to Bowditch Ford in the first place. That level of trust and consistency really says a lot about the team here. If you’re looking for a team that truly cares about their customers, I can’t recommend them enough. Thank you for such an outstanding experience! More
by Juliannab
Other Employees Tagged: Lisa Trower
April 01, 2026
Was quoted a price to do some work, and have an issue that was previously paid for, re done as the problem has shown back up. Upon pickup, the price was way higher, and the issue from previously was not that was previously paid for, re done as the problem has shown back up. Upon pickup, the price was way higher, and the issue from previously was not taken care of. I was given a bogus excuse as to why it couldn't be completed, and given no time to bring it back. They just wanted my money for this job and not to address what I previously paid to have corrected. Will not recommend, and will be taking my work somewhere else. More
by rminton030114
Other Employees Tagged: Corey
March 29, 2026
This dealership should be the standard for all other dealerships. We have always been treated as VIPs . The customer service team is outstanding!!! dealerships. We have always been treated as VIPs . The customer service team is outstanding!!! More
by STARBECCA2
Other Employees Tagged: Walter Holmes, Amanda Price, Lisa Trower
March 29, 2026
WORST TREATMENT AND EXPERIENCE IN MY LIFE. Three and a half weeks to get my truck back with NO accountability or valid explanation why. Only for an oil change, state inspection, and a new remo Three and a half weeks to get my truck back with NO accountability or valid explanation why. Only for an oil change, state inspection, and a new remote battery. A brand new spare key/remote, which I was not made aware of and did not authorize. Mileage service was requested, which hadn't been completed. I was not going to take a chance of waiting three more weeks for completion. The "service" writer (lack thereof)- abrupt, unprofessional, rude, condescending, inconsiderate, and inconsistent with what service was needed and where my key and truck were. Paid $$$!!!!, which oil change and state inspection should've AT LEAST been written off. I just wanted to get out and never return! NEVER AGAIN!!!! More
by 4heelsnjc
Other Employees Tagged: Corey, Walter
March 26, 2026
It took him 5 minutes to acknowledge my presence. No questions if I have issues with my vehicle. Then he called that my vehicle is ready and I said "Thank you" and his reply was "clicked". If this ol No questions if I have issues with my vehicle. Then he called that my vehicle is ready and I said "Thank you" and his reply was "clicked". If this old man is not happy with his job, he should retire. More
by ace_usa_2000
March 24, 2026
Al is the best! We have been going to Bowditch for over 10 years & we have always had the best service from scheduling to the amazing job done by the mechanics. We have been going to Bowditch for over 10 years & we have always had the best service from scheduling to the amazing job done by the mechanics. More
by chuckantill
