Al Neal | Page 2

Everytime I go there everyone is very nice and helpful. That why I don't mind taking my business there. That why I don't mind taking my business there. More

by BARNES08 Verified Customer Verified Customer

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We bought a 2025 Pilot EX-L on 7/30/24. Demetrius (our sales guy) was phenomenal. He was very easy to work with and truly cares for his customers. The car we bought was a demo car (meaning Demetrius (our sales guy) was phenomenal. He was very easy to work with and truly cares for his customers. The car we bought was a demo car (meaning it had been a loaner). It was pouring the rain when we left so we just drove straight home. On the morning of 7/31/24 I noticed the inside of the car was still dirty so yet another day I didn’t get to drive the vehicle. That afternoon my husband called and they said we could bring it in to be detailed. My husband made an appointment to bring it in at 1pm to be detailed. I looked in the car again after work and noticed black grease or dirt stains on the ceiling, grease on the seats, then we noticed someone else’s personal belongings in the vehicle. We found kids toys and someone’s bank records, a form with someone else’s account and routing numbers on it. He takes the car to the dealership this morning, 8/1/24, to address the issues. Finding someone’s personal belongings in our vehicle was unacceptable. Especially since that was confidential information. We were told we would be able to swap the vehicle outright and that they would make the situation right. Then we were told if we swap the vehicle we will have to pay more money. We said no. Then we were told they can’t swap the vehicle. The only person being honest with us was Demetrius. The managers we spoke to all gave us different conflicting information. I had to take time out of my work day to go up there because I was told I needed to be there to sign new papers. I waited an hour and a half and I was told 3 different stories. We were about to go in to sign the new papers and they came to tell us again that they actually can’t swap the cars and all they can do for us is detail the car which should’ve been done in the first place. I left to go back to work. My husband stayed to wait on the car and to speak to the general manager. The general manager said he did not want to deal with it and refused to come speak to him. While he waited, the salesmen were the only ones who would even speak to him. When the lady brings the keys to him she says they have finished the detail and did a 9/10 job and said we can bring it back next week for them to get it right. We will never purchase another car from Forest City Honda. Demetrius was the only person who truly cared about getting us right. Forest City Honda is under poor management and it truly showed today. Pathetic. More

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Great customer service! Go to Forest City you won't regret it. The staff is friendly and helpful Go to Forest City you won't regret it. The staff is friendly and helpful More

by Brown2dm Verified Customer Verified Customer

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“I highly recommend this business I was completely impressed with their professionalism and customer service.. heir staff is not only friendly but also highly skilled. impressed with their professionalism and customer service.. heir staff is not only friendly but also highly skilled. More

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Best dealership in the Carolinas, thanks to Becca and the rest of the Marburger crew! rest of the Marburger crew! More

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I tried leasing a car and actually had a signed offer sheet. Then at the last minute, they added $100 to the payment. A classic bait and switch. The salesperson reached out a few days later and I agre sheet. Then at the last minute, they added $100 to the payment. A classic bait and switch. The salesperson reached out a few days later and I agreed to meet them halfway on the payment and they refused. A terrible experience and one that gives car dealerships a bad reputation. I will never buy a car from them. More

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The staff at Forest City Honda was exceptional. Rebecca was thorough, patient and diligent. Keith was professional in mannerism. Al Neal, whom I dealt with extensively, was most helpful, fair an Rebecca was thorough, patient and diligent. Keith was professional in mannerism. Al Neal, whom I dealt with extensively, was most helpful, fair and treated me with the utmost respect. I had an exceptional experience at Forest City Honda. More

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Wendy and Mr Neal were fine especially Wendy. He was very helpful discussing new hybrid opportunities He was very helpful discussing new hybrid opportunities More

by DrGadget Verified Customer Verified Customer

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We walked in not thinking about purchasing a car but definitely going to look. We walked out with my perfect fit. I loved the atmosphere and the entire team was absolutely amazing. We will definitely be definitely going to look. We walked out with my perfect fit. I loved the atmosphere and the entire team was absolutely amazing. We will definitely be back. More

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Did everything they could for me. Had MY best interest at heart. Very informative! Did excellent Had MY best interest at heart. Very informative! Did excellent More

by Honda1123 Verified Customer Verified Customer

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