Al Urena | Page 11

Daniel was friendly and professional throughout the sales process. Helped me set up Audi Connect and took me for a test drive and show me additional functions even though I had already purchased the car. A process. Helped me set up Audi Connect and took me for a test drive and show me additional functions even though I had already purchased the car. Al was also very helpful on the paperwork side of things--both the money transfer and the registration, which was out of state. More

by JPARDUE2 Verified Customer Verified Customer

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Great experience, and very talented associates work at this dealership! Everybody from the GM Bret Macy, AGM Brendan Smith, Sales Professional Mike Rakowski, Finance Manager Al Urena, and their service de this dealership! Everybody from the GM Bret Macy, AGM Brendan Smith, Sales Professional Mike Rakowski, Finance Manager Al Urena, and their service department is first class! More

by eneuwald Verified Customer Verified Customer

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Daniel is my favorite sales person. Every time I'm looking for a new car, he gets the first call. Brendan is a fantastic manager. Personable, takes the time to make sure every detail is Every time I'm looking for a new car, he gets the first call. Brendan is a fantastic manager. Personable, takes the time to make sure every detail is right, and makes sure the customer is satisfied. Audi Coral Springs is definitely the best Audi dealership to work with. More

by Mike Goldberg Verified Customer Verified Customer

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This is officially my go to dealer. The whole team is awesome. Definitely talk with Troy. The whole team is awesome. Definitely talk with Troy. More

by Fshkolnik Verified Customer Verified Customer

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Audi Coral Springs is best. They take care of us as a whole family since we have 3 Audi in hour house. Clint Briggs and Aj are the best along with Troy. Thank you for everything They take care of us as a whole family since we have 3 Audi in hour house. Clint Briggs and Aj are the best along with Troy. Thank you for everything. Rebecca G. Anil More

by Rebecca Verified Customer Verified Customer

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Very nice people, treat clients very well. Super professional , they do best for people . They like you to be happy Super professional , they do best for people . They like you to be happy More

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I had a great experience at Audi Coral Springs. It is a great dealership. They are very attentive to your needs. I dealt with Jesse McFarlin who was an excellent sales rep. He knows the vehicles an It is a great dealership. They are very attentive to your needs. I dealt with Jesse McFarlin who was an excellent sales rep. He knows the vehicles and will do whatever is necessary to help you get the vehicle you need. He was possibly the best salesperson I have dealt with. So if you need a vehicle go to Audi of Coral Springs and go see Jesse, he will take good care of you. More

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The dealership was very friendly and made the car buying process easy from sales to financing. process easy from sales to financing. More

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This was one of the best car buying experiences I have ever had. Thank you! ever had. Thank you! More

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Jesse McFarlin the salesperson during the purchase of my 2023 Audi Q7 was knowledgeable. Al Urena as always made the process smooth. The rest of my experience was appalling. I have been a loyal Audi of Cora 2023 Audi Q7 was knowledgeable. Al Urena as always made the process smooth. The rest of my experience was appalling. I have been a loyal Audi of Coral Springs customer for 12 years, with 7 car purchases and/or leases between myself and my parents. On Feb. 4, 2023, I went to Audi and purchased a 2023 Audi Q7, by the time the deal was complete it was nighttime. On Feb 8th as I was walking by my vehicle something on the rear bumper caught my eye and as I looked closer there was a paint defect on the bumper in two different spots. I immediately texted Jesse and sent him the pictures. Luckily my pictures from the day after my purchase also showed the imperfection. Feb 9th I went into Audi and Clinton Briggs, assisted me with the issue. He was very friendly and as he inspected the bumper agreed it was a paint defect. A drop off date of Feb 13th was set along with an Enterprise reservation. My vehicle was ready on Feb 14th. I went into Audi around 5pm and met with Clinton, he walked me to my vehicle that clearly had just been washed but all the panels were dry except for the rear bumper. I went directly to the damages and saw a botched repair on the area, but I am a reasonable person and agreed that I would accept the repairs in exchange for a detail voucher. The next day on Feb 15th once my rear bumper was dry, I went to inspect the bumper area and to my surprise found a scratched up bumper with multiple imperfections that were not there prior to me dropping the vehicle off for repairs and to be clear these scratches were under the clearcoat. Clearly, they sent my vehicle to a Mickey Mouse shop to appease me and did not care at all about the quality of work that was being done and on top of it all had the audacity to return my Q7 to me in that condition and attempt to mask it by leaving the bumper wet while going over the work! I immediately sent Clinton an email noting my displeasure of what my rear bumper looked like. I also called in and spoke with the BRENDAN SMITH. I explained the situation and he advised me he would review with Clinton the next morning and get back to me. On Feb 16th I received a call from BRENDAN AND CLINTON to discuss my issues. I went into this call knowing I would stay calm and just go over my options, but unfortunately BRENDAN lacks empathy and customer service skills so the call took an unexpected turn. The unprofessionalism of BRENDAN and his lack of customer service skills was appalling. BRENDAN began by going over the timeline of the issues by saying, so the first time you saw a SMALL imperfection on your bumper, we fixed it you accepted the repairs and then the next day scratches were discovered. At this point my voice escalated BRENDAN was diminishing my concerns by using the word SMALL. I just purchased a 70k vehicle and I know for certain a brand-new vehicle should have NO imperfections. BRENDANS’ poor customer service skills continued to be exhibited throughout the entire conversation. At the end of the atrocious display of customer service we came to an agreement that I would drop off my vehicle for a SECOND time on Feb 20th, and this time an Audi loaner would be waiting for me, and it would be sent to First Class. I receive a call from First Class on Feb 21st that my car was ready for pickup. The rear bumper looks a lot better but is it 100%? of course not since now we are on repair #2 on a BRAND-NEW vehicle. I never would have thought that the management of Audi would take advantage of a customer. Little did they know that I have worked in the auto industry for a Fortune 500 company for the past 12 years. Audi’s Management team clearly displays a lack of integrity, accountability and respect for their brand and me as a loyal customer. I will never purchase or lease another vehicle from Audi of Coral Springs again and will be sure to spread the word of the horrible experience I had. More

by gaviria.jessica Verified Customer Verified Customer

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