Alaina Davis | Page 3

I've had my car serviced at Windward Ford of Hawaii since obtaining my 2019 Ford Edge SEL in April 2024. Since I need to keep up with the maintenance of my vehicle specifically for the components that I can obtaining my 2019 Ford Edge SEL in April 2024. Since I need to keep up with the maintenance of my vehicle specifically for the components that I cannot repair or work on myself (i.e. transmission servicing and electronics). Windward Ford of Hawaii's Service Advisors and mechanics are great. I would rate the entire experience a 5, but unfortunately, the staff that supports the Service Advisor and mechanics are unable to predict or anticipate length or amount of time mechanics working on the vehicles. It doesn't take the entire day (quoted to complete in 3 and half hours) to accomplish a complimentary vehicle inspection, an oil change and a tire rotation when you have a scheduled appointment. Any problems identified outside of the required service(s) and other than what was initially requested, should be discussed with the owner and documented on the invoice. Such as the lug nuts ornamental dressing that was found to be swollen and separating, which I denied to have replaced since I already have a new set of acorn lug nuts. Other than these minor issues, I am more than satisfied with the service and experience at Windward Ford of Hawaii. More

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Great service staff. Checked my truck in with no wait. Kept me informed and finished ahead of estimated time given. Nice waiting room area with clean restroom. Excellent Checked my truck in with no wait. Kept me informed and finished ahead of estimated time given. Nice waiting room area with clean restroom. Excellent service. More

by Alan I Verified Customer Verified Customer

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Excellent service. Will is very knowledgeable and professional. My truck feels and drives great now Will is very knowledgeable and professional. My truck feels and drives great now More

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Alaina and Will provide excellent timely service; friendly and very helpful. Definitely a benefit to the dealership friendly and very helpful. Definitely a benefit to the dealership More

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I am always greeted as ohana, not as a customer. They always seem to do quality work. They always seem to do quality work. More

by Rickkelley54 Verified Customer Verified Customer

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Will and Alaina (sp? ) were able to get me in right away to change out my MachE battery ) were able to get me in right away to change out my MachE battery More

by briankbell41 Verified Customer Verified Customer

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I don’t usually leave reviews unless the review is to call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered and sent to voicemail but never once did I receive a call back (and I left a good number of messages). My part took longer than expected but my service advisor (Alaina) did not have the foresight to look into the reason- it was never shipped. Only after the part never arrived the status was checked and had to be re-ordered. In addition, I paid for an oil change and tire rotation but tires were not rotated. I also had a tire replaced but it was put on backwards. You read that correctly, backwards. After many tries to secure an appointment through the portal to fix the backwards tire and rotation issues, I was finally able to make an appointment. Alaina cancelled with no notification- she never called me. It’s clear that this dealership is unable to complete service or be willing to fix any issues created by the dealership. They will not communicate with customers. Windward Ford service has been one of the worst interactions I’ve had with any business, ever. More

by ap9 Verified Customer Verified Customer

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Very helpful and thoughtful staff! Highly recommend. They were able to help me with a warranty concern I had. They went above and beyond. Thanks! Highly recommend. They were able to help me with a warranty concern I had. They went above and beyond. Thanks! More

by ALOHATBIRD Verified Customer Verified Customer

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Will was very helpful getting my tailgate bumper installed in about 30 minutes under warranty. Thanks Will. installed in about 30 minutes under warranty. Thanks Will. More

by Scott C Verified Customer Verified Customer

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Service was very good they took my truck in the next day and fixed my brakes and fixed my brakes More

by Kauweloa Verified Customer Verified Customer

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