Alaina Southern

Ongoing Damage, Lack of Accountability, and Poor Service at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make othe at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make other customers aware of how poorly I’ve been treated throughout this process. I initially brought in my Kia Carnival because it would not start, and after several days with little to no communication, I was told the fuel pump had failed and needed to be replaced. That repair came with a $1,085 bill, which I was only able to negotiate down to $885—an expense that was still very upsetting considering the vehicle is barely 3 years old and I would have expected this type of issue to be covered under warranty. But the fuel pump wasn’t the main issue that led me to escalate matters with the dealership. The real reason I’ve been trying to get in touch with management, lately including Mr. Sal Campisi Jr. (Dealer Principal), is because of damage that was done to my vehicle while it was under Regal Kia’s care. The dealership has yet to take responsibility for it or offer a solution. I’ve made repeated requests to discuss the matter directly, including calls and messages left for Service Manager Jeff Soloj, yet no one has shown any urgency or respect in responding to me. I keep on getting transferred due to Mr. Soloj being "on meetings" (since over 2 weeks ago). This situation has dragged on for weeks, and I have been left with a damaged vehicle, without a proper explanation, and without any assurance that the damage done to my car will be corrected. I was last told the car to bring in the car on Tuesday, July 8, 2025, but considering how often I’ve been given misleading timelines and vague responses, I have no confidence in that estimate. What I’ve experienced from Regal Kia is a complete lack of communication, accountability, and professionalism. It has been incredibly stressful and disappointing, especially after trusting this dealership with my vehicle thinking the dealership where I bought it, was the safest place to get it fixed. At the very least, I am asking for acknowledgment of my concerns and a resolution to the damage caused while my vehicle was in your care. I have also requested confirmation that my messages and emails have been received — and have not even received that courtesy. All you can count on is a Service Department manager that apparently has more important things to do over dealing with a car damaged under their care, the most disrespectful staff and the most frustrating situation you'll ever go through. I would not recommend Regal Kia to anyone based on this experience. The service has been negligent, dismissive, and deeply unprofessional. More

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The physical plant needs remodeling. Sales staff dress doesn’t give the appearance of professionalism. Sales staff dress doesn’t give the appearance of professionalism. More

by lskidmor Verified Customer Verified Customer

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Everyone was great to work with. From our salesperson Manny to the finance manager. Everything went smoothly From our salesperson Manny to the finance manager. Everything went smoothly More

by Madisonj Verified Customer Verified Customer

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I have always had great service at Regal Kia. The employees are fast, efficient and friendly. The employees are fast, efficient and friendly. More

by Jerry Mills Verified Customer Verified Customer

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Awesome dealership good customer service friendly quick professional. Timely. No hassle courtesy efficient knowledge good professional. Timely. No hassle courtesy efficient knowledge good More

by none3 Verified Customer Verified Customer

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It was very nice experience. Everybody was friendly and helpful and gave you felling that everything will be done properly. Everybody was friendly and helpful and gave you felling that everything will be done properly. More

by DUBI66 Verified Customer Verified Customer

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They worked deliberately to get me at a payment I could afford. Thanks to Alana, David, Gabe, and, Issa. afford. Thanks to Alana, David, Gabe, and, Issa. More

by Natasha Verified Customer Verified Customer

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Bad experience/car shutting off while driving, no answers/ bad attitudes when I was just concerned answers/ bad attitudes when I was just concerned More

by babe_gurl1500 Verified Customer Verified Customer

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Rude to me and caused me to leave in tears. Refused to service my car and finish the service they already started. Talked about me with other employees In Front of customers and threatened to call the pol service my car and finish the service they already started. Talked about me with other employees In Front of customers and threatened to call the police on me because I didn’t want to leave. All I wanted them to do is finish the work they started. I have been fighting to get them to find the oil consumption issue with my car for several months now. This employee and Jeff have to be the rudest customer service employees I’ve ever dealt with. I was told I couldn’t come back so I’m contacting legal service and the news channel 8. Maybe one day they will learn how to treat Sal’s customers. And realize that people like me are who pays their salary. If I could give ZERO stars I would More

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Sonny Glover, Alaina Southern, even the service staff, I’m treated like I matter.. I appreciate that, immensely. Thank you very much. I’m treated like I matter.. I appreciate that, immensely. Thank you very much. More

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