Alaina Southern

I am not sure why when I call to dicuss issues with a GENERAL MANAGER, Sean, I get a cocky Marketing Director speaking on the phone. Do you two share an office? I find it appauling that she was laughin GENERAL MANAGER, Sean, I get a cocky Marketing Director speaking on the phone. Do you two share an office? I find it appauling that she was laughing at the request I made. Talk about an unprofessional, rude person. This KIA dealership has by far the WORST management team I have ever encountered. If this person is a leader there, it is no wonder More

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They are not always perfect. But no matter the situation or problem, they always make it right in the end But no matter the situation or problem, they always make it right in the end More

by norskbear Verified Customer Verified Customer

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I’m completely dissatisfied with my experience at this dealership. After realizing I made a poor decision, I asked about returning the car and getting my old one back. Instead of support, I received hosti dealership. After realizing I made a poor decision, I asked about returning the car and getting my old one back. Instead of support, I received hostility—Matt from finance called and yelled at me. Alaina, the business manager, promised to help but only followed up after I left a negative review. She then told me the dealership’s reply to my review was just an automated response. The lack of professionalism, empathy, and accountability is unacceptable. I will not be returning and cannot recommend this dealership to anyone. More

by vivavalarie Verified Customer Verified Customer

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Ongoing Damage, Lack of Accountability, and Poor Service at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make othe at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make other customers aware of how poorly I’ve been treated throughout this process. I initially brought in my Kia Carnival because it would not start, and after several days with little to no communication, I was told the fuel pump had failed and needed to be replaced. That repair came with a $1,085 bill, which I was only able to negotiate down to $885—an expense that was still very upsetting considering the vehicle is barely 3 years old and I would have expected this type of issue to be covered under warranty. But the fuel pump wasn’t the main issue that led me to escalate matters with the dealership. The real reason I’ve been trying to get in touch with management, lately including Mr. Sal Campisi Jr. (Dealer Principal), is because of damage that was done to my vehicle while it was under Regal Kia’s care. The dealership has yet to take responsibility for it or offer a solution. I’ve made repeated requests to discuss the matter directly, including calls and messages left for Service Manager Jeff Soloj, yet no one has shown any urgency or respect in responding to me. I keep on getting transferred due to Mr. Soloj being "on meetings" (since over 2 weeks ago). This situation has dragged on for weeks, and I have been left with a damaged vehicle, without a proper explanation, and without any assurance that the damage done to my car will be corrected. I was last told the car to bring in the car on Tuesday, July 8, 2025, but considering how often I’ve been given misleading timelines and vague responses, I have no confidence in that estimate. What I’ve experienced from Regal Kia is a complete lack of communication, accountability, and professionalism. It has been incredibly stressful and disappointing, especially after trusting this dealership with my vehicle thinking the dealership where I bought it, was the safest place to get it fixed. At the very least, I am asking for acknowledgment of my concerns and a resolution to the damage caused while my vehicle was in your care. I have also requested confirmation that my messages and emails have been received — and have not even received that courtesy. All you can count on is a Service Department manager that apparently has more important things to do over dealing with a car damaged under their care, the most disrespectful staff and the most frustrating situation you'll ever go through. I would not recommend Regal Kia to anyone based on this experience. The service has been negligent, dismissive, and deeply unprofessional. More

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The physical plant needs remodeling. Sales staff dress doesn’t give the appearance of professionalism. Sales staff dress doesn’t give the appearance of professionalism. More

by lskidmor Verified Customer Verified Customer

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Everyone was great to work with. From our salesperson Manny to the finance manager. Everything went smoothly From our salesperson Manny to the finance manager. Everything went smoothly More

by Madisonj Verified Customer Verified Customer

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I have always had great service at Regal Kia. The employees are fast, efficient and friendly. The employees are fast, efficient and friendly. More

by Jerry Mills Verified Customer Verified Customer

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Awesome dealership good customer service friendly quick professional. Timely. No hassle courtesy efficient knowledge good professional. Timely. No hassle courtesy efficient knowledge good More

by none3 Verified Customer Verified Customer

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It was very nice experience. Everybody was friendly and helpful and gave you felling that everything will be done properly. Everybody was friendly and helpful and gave you felling that everything will be done properly. More

by DUBI66 Verified Customer Verified Customer

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They worked deliberately to get me at a payment I could afford. Thanks to Alana, David, Gabe, and, Issa. afford. Thanks to Alana, David, Gabe, and, Issa. More

by Natasha Verified Customer Verified Customer

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