Alainea Butler

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication regarding your vehicle, as this is not the experience we aim to provide. We understand how frustrating it is not to receive timely updates, and we regret any confusion or misinformation you may have encountered during the process. There was never an intention to mislead you, and we apologize if our discussions about trade-in options and down payment requirements were not clearly explained or came across as pressure. Transparency and clear communication are very important to us. We would appreciate the opportunity to address your concerns directly and provide clarity on the status of your car. Please contact us so we can work toward a resolution and improve your experience.

Downey Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you for taking the time to share your experience. I sincerely apologize that you’ve had to visit our service department multiple times and that your vehicle has been with us for over three weeks. We understand how frustrating and inconvenient this is, and it’s absolutely not the level of service we aim to provide. Your comments about the lack of communication between departments are especially concerning, and we take them seriously. We will be reviewing our internal processes to ensure that updates are timely, clear, and coordinated moving forward. Thank you again for your patience and for bringing this to our attention. We are committed to doing better and to restoring your confidence in our service team.

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.