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Alan Mcmillen
Alan Mcmillen at Koons Volvo Cars White Marsh

Alan Mcmillen | Page 2

Service Director

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

5.0
28 Reviews
5.0

28 Reviews

Write a Review

28 Reviews of Alan Mcmillen

May 06, 2026

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Employee Rating

Fast and courteous service. They followed through on all of the commitments made when I purchased the car. More

by jeffghrist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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May 06, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear about the fast and courteous care you received for your Volvo XC90. We’re glad we could deliver on the commitments made at purchase. Please reach out when your XC90 needs any future service.

May 05, 2026

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Outstanding service and customer care. Allows me to make the best use of my time. More

by Cmckethan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, Dan Moore

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May 05, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your positive experience. We’re glad our service care helps you make the most of your time with your Volvo. We look forward to assisting you again.

May 04, 2026

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No issue with the service - everything was great - my only complaint was not having a Volvo loaner - the process and getting back and forth to Enterprise was lengthy and the car they gave me was horrible More

by thomas.lalley
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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May 05, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with us, Thomas. We truly appreciate your business and this feedback. Please don't hesitate to reach out to us directly if you'd like to discuss your concerns in more detail, we are always happy to help!

April 30, 2026

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KOONS Volvo is the best dealer i have ever had the pleasure of dealing with... They go above and beyond every time. More

by rnockjr
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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Apr 30, 2026

Koons Volvo Cars White Marsh responded

Thrilled our service team could exceed expectations with your Volvo. Thank you for sharing your experience and we look forward to supporting you again.

April 29, 2026

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Fantastic experience working with the entire team at Koons. Friendly and easy to deal with. More

by kai_hirabayashi
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Apr 29, 2026

Koons Volvo Cars White Marsh responded

We’re delighted our team made servicing your Volvo V90 Cross Country smooth and approachable. It’s great to know you found everyone friendly and easy to work with. Please reach out if there’s anything more we can do.

April 27, 2026

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Larry was very knowledgeable and such a pleasure to work with. I will definitely be back as needed. Thank you Volvo at White Marsh More

by dqaron06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, AJ McMillen, Larry Bond, Sharon Biscotti, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino, Dan Moore

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Apr 28, 2026

Koons Volvo Cars White Marsh responded

Hearing that Larry’s expertise made your visit enjoyable is wonderful. We’re glad your Volvo XC90 service went smoothly and look forward to helping you again.

April 27, 2026

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Very professional, nice experience. Job was finished ahead of schedule. Service department was top shelf More

by chrisjnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Malizia, Dan Moore

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Apr 27, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our service team provided a professional experience and completed your Volvo XC60 service ahead of schedule. We appreciate you highlighting the efficiency of our department. Thank you for trusting us with your Volvo.

April 27, 2026

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AJ took care of the service on the car, made sue everything was fine and kept me updated during the process. More

by Katt
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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Apr 27, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear Aj took excellent care of your Volvo XC60 and kept you informed throughout the process. Thank you for the five-star review; we look forward to assisting you again.

April 27, 2026

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Employee Rating

The service was fast and reliable. They also washed and cleaned my car for me. More

by FBRBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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Apr 27, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star rating. We’re delighted to hear our team provided quick and dependable service and that you appreciated the wash and clean for your Volvo S90. We look forward to helping you again.

April 20, 2026

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Employee Rating

We always receive friendly, thorough, and efficient service. We usually get the concierge pickup service as well which is always seamless. More

by JLYNN88090
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 20, 2026

Koons Volvo Cars White Marsh responded

Thanks for sharing your experience. We’re happy that our concierge pickup for your Volvo XC90 runs so smoothly and that our team delivers friendly, thorough, and efficient support. We look forward to helping you again.

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