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Alan Mcmillen
Alan Mcmillen at Koons Volvo Cars White Marsh

Alan Mcmillen | Page 2

Service Director

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
41 Reviews
4.9

41 Reviews

Write a Review

41 Reviews of Alan Mcmillen

June 01, 2026

Dealership Rating
Employee Rating

After a diagnostic test completed and spending over $1100 to have my car a/c fixed by Koons Volvo White Marsh, the a/c has stopped cooling with only minimal from right side vents after just a week and a half More

by seanbender8
Recommend Dealer
No
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Jun 04, 2026

Koons Volvo Cars White Marsh responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 26, 2026

Dealership Rating
Employee Rating

The service department is excellent - they’ve been able to get parts and service in short notice, and they’ve provided competitive pricing for accessories and accessory installations. More

by jlax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, George Burke

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May 26, 2026

Koons Volvo Cars White Marsh responded

Thank you for trusting us with your Volvo V60 Cross Country. We’re pleased our service team could secure parts on short notice and offer competitive accessory pricing. We look forward to assisting you again.

May 29, 2026

Koons Volvo Cars White Marsh responded

We really appreciate this positive review! Thanks so much!

May 25, 2026

Dealership Rating
Employee Rating

I Received better service at a pretty reasonable price than I had expected. All went well. More

by jmr5523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, Joey Malizia

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May 25, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our team delivered service above your expectations at a reasonable price. We’re glad everything went smoothly for your Volvo. Thank you for trusting us with your vehicle and we look forward to your next visit.

May 16, 2026

Dealership Rating
Employee Rating

I'm driving my third Volvo, all bought and serviced at Koons. Complete satisfaction; no complaints,ever! More

by bizetgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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May 16, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 15, 2026

Dealership Rating
Employee Rating

Very inviting and clean atmosphere, prompt service and attention to my requests and questions, overall an extremely pleasant experience. Would definitely recommend. More

by jsp9890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Joey Malizia

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May 15, 2026

Koons Volvo Cars White Marsh responded

Thank you for noticing our welcoming, spotless facility. We’re pleased our team provided prompt service and attentive responses to your requests on your Volvo XC60. Your recommendation means a lot, and we look forward to serving you again.

May 14, 2026

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Employee Rating

Very professional organization. We were able to get in and out and the text message app kept me up to date on the progress. More

by Les Atkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five star review. We’re pleased our organized process and text message updates made your visit smooth and efficient. We appreciate the opportunity to service your Volkswagen.

May 14, 2026

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Employee Rating

Exceptional service and AJ is the best! I live closer to another Volvo dealer but drive the extra time just to come here. Pleasant waiting area. Really, nothing but good feelings about work More

by doggies.pp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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May 14, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear that you travel further for Aj’s outstanding support. We’re glad the waiting area met your expectations and that our service team left a positive impression. Thank you for trusting us with your Volvo.

May 11, 2026

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Employee Rating

AJ was great with greeting me as I arrived for my appointment and going over the service. Very professional and friendly. More

by cljenkins88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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May 12, 2026

Koons Volvo Cars White Marsh responded

What a pleasure to hear Aj’s friendly welcome set the tone for your service visit. Thank you for trusting our team with your Volvo XC90 Recharge Plug-In Hybrid. We look forward to helping you again.

May 21, 2026

Koons Volvo Cars White Marsh responded

Hello cljenkins88, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

May 11, 2026

Dealership Rating
Employee Rating

Everything went better then expected and everyone working there greeted us and gave us excellent service More

by henryrugel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, AJ McMillen, Larry Bond, Sharon Biscotti, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino, Dan Moore

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May 11, 2026

Koons Volvo Cars White Marsh responded

Hello, we are thrilled our team greeted you warmly and provided outstanding service during your Volvo XC90 appointment. Let us know whenever your Volvo needs attention again.

May 10, 2026

Dealership Rating
Employee Rating

Always a good experience when I bring my car for service The staff is very friendly and helpful. The service department are very knowledgeable and processional. Never disappointed at the service More

by jgbrink3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond

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May 10, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear our team offers a welcoming atmosphere and that our service staff’s expertise and professionalism consistently meet your expectations. Thank you for trusting us with your Volvo and giving us the opportunity to keep it running smoothly.

May 23, 2026

Koons Volvo Cars White Marsh responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

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