Alan Mcmillen
Alan Mcmillen at Koons Volvo Cars White Marsh

Alan Mcmillen | Page 5

Service Director

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.8
55 Reviews
4.8

55 Reviews

Write a Review

55 Reviews of Alan Mcmillen

April 30, 2026

Dealership Rating
Employee Rating

KOONS Volvo is the best dealer i have ever had the pleasure of dealing with... They go above and beyond every time. More

by rnockjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Apr 30, 2026

Koons Volvo Cars White Marsh responded

Thrilled our service team could exceed expectations with your Volvo. Thank you for sharing your experience and we look forward to supporting you again.

April 29, 2026

Dealership Rating
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Fantastic experience working with the entire team at Koons. Friendly and easy to deal with. More

by kai_hirabayashi
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 29, 2026

Koons Volvo Cars White Marsh responded

We’re delighted our team made servicing your Volvo V90 Cross Country smooth and approachable. It’s great to know you found everyone friendly and easy to work with. Please reach out if there’s anything more we can do.

April 27, 2026

Dealership Rating
Employee Rating

Larry was very knowledgeable and such a pleasure to work with. I will definitely be back as needed. Thank you Volvo at White Marsh More

by dqaron06
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 28, 2026

Koons Volvo Cars White Marsh responded

Hearing that Larry’s expertise made your visit enjoyable is wonderful. We’re glad your Volvo XC90 service went smoothly and look forward to helping you again.

May 25, 2026

Koons Volvo Cars White Marsh responded

Hi, thank you for taking the time to rate us! You really made our day today.

April 27, 2026

Dealership Rating
Employee Rating

Very professional, nice experience. Job was finished ahead of schedule. Service department was top shelf More

by chrisjnichols
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joey Malizia , Dan Moore

Apr 27, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our service team provided a professional experience and completed your Volvo XC60 service ahead of schedule. We appreciate you highlighting the efficiency of our department. Thank you for trusting us with your Volvo.

April 27, 2026

Dealership Rating
Employee Rating

AJ took care of the service on the car, made sue everything was fine and kept me updated during the process. More

by Katt
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Apr 27, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear Aj took excellent care of your Volvo XC60 and kept you informed throughout the process. Thank you for the five-star review; we look forward to assisting you again.

April 27, 2026

Dealership Rating
Employee Rating

The service was fast and reliable. They also washed and cleaned my car for me. More

by FBRBC
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Apr 27, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star rating. We’re delighted to hear our team provided quick and dependable service and that you appreciated the wash and clean for your Volvo S90. We look forward to helping you again.

April 20, 2026

Dealership Rating
Employee Rating

We always receive friendly, thorough, and efficient service. We usually get the concierge pickup service as well which is always seamless. More

by JLYNN88090
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 20, 2026

Koons Volvo Cars White Marsh responded

Thanks for sharing your experience. We’re happy that our concierge pickup for your Volvo XC90 runs so smoothly and that our team delivers friendly, thorough, and efficient support. We look forward to helping you again.

April 14, 2026

Dealership Rating
Employee Rating

My control center is still not working . He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down More

by lisapaavola
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 17, 2026

Koons Volvo Cars White Marsh responded

lisapaavola, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

March 31, 2026

Dealership Rating
Employee Rating

Really good experience with the customer service! ! They went above and beyond and exceeded expectations!! More

by kzd90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris , George Borkowicz, Claron Etherly

Apr 04, 2026

Koons Volvo Cars White Marsh responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

March 30, 2026

Dealership Rating
Employee Rating

Larry is one of the most competent service advisors. I’ve dealt with over the years. I drove a new Lexus every two years and had a wonderful working relationship with my Lexis advisor. However, since sw More

by Howard Alderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond , Charlie Burkhardt, Kevin Kappauf

Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience since your Lexus days and for entrusting your Volvo XC90 to Larry. He’s glad to walk through each step, review recalls, and make sure your XC90 is ready to hit the road. We look forward to your next visit.

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