KOONS Volvo is the best dealer i have ever had the
pleasure of dealing with...
They go above and beyond every time.
pleasure of dealing with...
They go above and beyond every time.
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by rnockjr
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Koons Volvo Cars White Marsh responded
Thrilled our service team could exceed expectations with your Volvo. Thank you for sharing your experience and we look forward to supporting you again.
Fantastic experience working with the entire team at
Koons. Friendly and easy to deal with.
Koons. Friendly and easy to deal with.
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by kai_hirabayashi
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
Koons Volvo Cars White Marsh responded
We’re delighted our team made servicing your Volvo V90 Cross Country smooth and approachable. It’s great to know you found everyone friendly and easy to work with. Please reach out if there’s anything more we can do.
Larry was very knowledgeable and such a pleasure to work
with. I will definitely be back as needed. Thank you Volvo at White Marsh
with. I will definitely be back as needed. Thank you Volvo at White Marsh
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by dqaron06
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Koons Volvo Cars White Marsh responded
Hearing that Larry’s expertise made your visit enjoyable is wonderful. We’re glad your Volvo XC90 service went smoothly and look forward to helping you again.
May 25, 2026 -
Koons Volvo Cars White Marsh responded
Hi, thank you for taking the time to rate us! You really made our day today.
Very professional, nice experience.
Job was finished ahead of schedule. Service department was top shelf
Job was finished ahead of schedule. Service department was top shelf
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by chrisjnichols
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
Koons Volvo Cars White Marsh responded
It’s great to hear our service team provided a professional experience and completed your Volvo XC60 service ahead of schedule. We appreciate you highlighting the efficiency of our department. Thank you for trusting us with your Volvo.
AJ took care of the service on the car, made sue
everything was fine and kept me updated during the process.
everything was fine and kept me updated during the process.
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by Katt
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
Koons Volvo Cars White Marsh responded
It’s great to hear Aj took excellent care of your Volvo XC60 and kept you informed throughout the process. Thank you for the five-star review; we look forward to assisting you again.
The service was fast and reliable.
They also washed and cleaned my car for me.
They also washed and cleaned my car for me.
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by FBRBC
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
Koons Volvo Cars White Marsh responded
Thank you for the five-star rating. We’re delighted to hear our team provided quick and dependable service and that you appreciated the wash and clean for your Volvo S90. We look forward to helping you again.
We always receive friendly, thorough, and efficient
service. We usually get the concierge pickup service as well which is always seamless.
service. We usually get the concierge pickup service as well which is always seamless.
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by JLYNN88090
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Koons Volvo Cars White Marsh responded
Thanks for sharing your experience. We’re happy that our concierge pickup for your Volvo XC90 runs so smoothly and that our team delivers friendly, thorough, and efficient support. We look forward to helping you again.
My control center is still not working .
He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down
He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down
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by lisapaavola
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Koons Volvo Cars White Marsh responded
lisapaavola, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Really good experience with the customer service!
! They went above and beyond and exceeded expectations!!
! They went above and beyond and exceeded expectations!!
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by kzd90
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jon Paris
, George Borkowicz, Claron Etherly
Apr 04, 2026 -
Koons Volvo Cars White Marsh responded
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Larry is one of the most competent service advisors.
I’ve dealt with over the years. I drove a new Lexus every two years and had a wonderful working relationship with my Lexis advisor. However, since sw
I’ve dealt with over the years. I drove a new Lexus every two years and had a wonderful working relationship with my Lexis advisor. However, since switching to VOLVO, Larry has been outstanding. He explained everything carefully, make sure everything is addressed, or checks for any recalls and ensures that the car is ready to be driven. Koons Whitemarsh is lucky to have a man of this caliber.
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by Howard Alderman
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Koons Volvo Cars White Marsh responded
Thank you for sharing your experience since your Lexus days and for entrusting your Volvo XC90 to Larry. He’s glad to walk through each step, review recalls, and make sure your XC90 is ready to hit the road. We look forward to your next visit.