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Alan Mcmillen
Alan Mcmillen at Koons Volvo Cars White Marsh

Alan Mcmillen | Page 6

Service Director

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.8
55 Reviews
4.8

55 Reviews

Write a Review

55 Reviews of Alan Mcmillen

March 30, 2026

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Employee Rating

Very helpful and efficient. Great customer service. Overall the dealership is a great place for service. More

by ndorsey60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with our Volvo service department. We’re pleased to hear our team was helpful and efficient while servicing your XC90. We appreciate your kind words and look forward to serving you again.

March 30, 2026

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Employee Rating

Friendly service advisors and quick turnaround times. It is very easy to schedule appointments and I love the communication. More

by DA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

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Mar 30, 2026

Koons Volvo Cars White Marsh responded

We’re pleased to hear our service advisors were friendly and that you experienced a prompt turnaround. It’s great scheduling appointments felt easy and our communications kept you informed. Thank you for trusting us with your Lexus NX 300.

March 30, 2026

Dealership Rating
Employee Rating

Kind, considerate, attentive, concerned. A pleasure to work with. Fantastic Volvo technician who is an asset to Koons and to Volvo! More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Larry Bond , Gene Smith - he is awesome

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Mar 30, 2026

Koons Volvo Cars White Marsh responded

We’re grateful for your kind words about our technician. It’s great to hear you found the service attentive and considerate. We appreciate your feedback and look forward to helping with your Volvo again.

March 30, 2026

Dealership Rating
Employee Rating

Great attitude, communicative, and pleasant. Dinah was super pleasant as well! Will continue to have my car serviced with Koons. More

by Kaycee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen , Dinah

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Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for highlighting our team’s positive attitude and clear communication. We’re thrilled you’ll keep coming back for Volvo service. Aj looks forward to assisting you on your next visit.

October 13, 2025

Dealership Rating
Employee Rating

Excellent service department. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ More

by no
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond , Charlie Burkhardt, Jim Coleman

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Oct 15, 2025

Koons Volvo Cars White Marsh responded

Thanks so much. We look forward to your next visit to Koons Volvo White Marsh!

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