Alan Poon | Page 14

I usually give a 5 star rating but this time, I brought my car in for oil change (I am very regular about this and also upkeep of general maintenance over the years) and to be made safe for a long road tri my car in for oil change (I am very regular about this and also upkeep of general maintenance over the years) and to be made safe for a long road trip to Canada. The car is 14 years old but not yet at 200,000) I was informed of a slow oil leak but was assured that it could be taken care of later as the road trip was coming up soon. When I got the car home, it would put out blue smoke (it was not doing this before service) when starting the car first thing in the morning and there was periodic smokey smell when driving during the day. Not the condition I would deem safe for a long road trip. I brought the car back in since the blue smoke did not stop after a few days and service agreed that this was not the best condition for a road trip which had to be cancelled. The daily blue smoke did not return and I was given a service date a couple of weeks late for dealing with the oil leak. I do not expect my car to go in with no issues and to, after $1000 + worth of work to come out emitting blue smoke. My experience for the oil leak repair was excellent. When I brought it in at 8:45am, they were not sure if they needed the car overnight, I was given a loaner and they finished before the end of the same day. My car is running great. More

by SEIBILEE Verified Customer Verified Customer

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Everyone was very nice, I wish they offered me an Uber or Lyft when dropping off my car unexpectedly. Lyft when dropping off my car unexpectedly. More

by CDIAZ Verified Customer Verified Customer

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Alan was very helpful and professional throughout the process. Very deep follow through as well. process. Very deep follow through as well. More

by Stevenhe Verified Customer Verified Customer

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Good service, good maintenance I will be back in next time. Friendly Thank you for serving time. Friendly Thank you for serving More

by dhamma2529 Verified Customer Verified Customer

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I am a bit frustrated with this appointment because I told the intake person that it was the left rear tire which had a screw in it. I was there for two hours while the mechanics had been told by the I t told the intake person that it was the left rear tire which had a screw in it. I was there for two hours while the mechanics had been told by the I take person to replace the left front tire and then could not find the leak in it. So they had to test all the tires and eventually realized it was the left rear. So they had to move the tire from the left front to the left rear to make the service correspond to the authorization from Car Doc. It was really frustrating. I kept asking what was taking so long but the rep said it was a “miscommunication “. It was a failure to hear. People are nice, wait room comfortable. But it should not have take. Two hours to replace a tire. Mr Poon should have listened more carefully More

by irishagenratowsky Verified Customer Verified Customer

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You can get an appointment within a day, but you’ll have to leave your vehicle for a couple of hours. The service prices are a little higher than other Subaru service facilities. to leave your vehicle for a couple of hours. The service prices are a little higher than other Subaru service facilities. More

by MARSHAWN.JONES Verified Customer Verified Customer

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The service was done faster than expected and efficiently. Alan Poon was extremely helpful, from filling my vehicle service records to answering my questions and accepting my coupons. efficiently. Alan Poon was extremely helpful, from filling my vehicle service records to answering my questions and accepting my coupons. More

by ARASH86 Verified Customer Verified Customer

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I had no issues with the work but I was dismayed at the expense. Alan Poon was good about answering my questions on the work done. expense. Alan Poon was good about answering my questions on the work done. More

by SPECMAN5 Verified Customer Verified Customer

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I did the express service and it was truly fast and quick. Service advisor is very pleasant. quick. Service advisor is very pleasant. More

by Anna Verified Customer Verified Customer

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Great service! Friendly, helpful, and honest team. Will continue to reccomend Albany Subaru to anyone who wants quality and dependable work Friendly, helpful, and honest team. Will continue to reccomend Albany Subaru to anyone who wants quality and dependable work More

by nasusgs Verified Customer Verified Customer

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