Alan Poon | Page 21

We love the good people at Albany Subaru. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. However for the first time something does not feel right for us. The battery is dying for second time. And is was explained to me that I need to get an extended warranty. And that the car would need a new battery and a retrofit. If you check our records an software upgrade regarding the battery was missed. We had the car battery die on us 3 times. Twice in our driveway, we have roadside assistance thru our insurance, but the 3rd time we were out and told we would have to wait an 1 1/2 hr,. for help. This has been the only real problem we have had and to us you are passing this problem on to us. In our minds this should be a recall. I have voiced our displeasure to the excellent service rep. that recently helped us. Please get back to us. Ted & Mayona Rucker More

by ALWAYS0 Verified Customer Verified Customer

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I always appreciate the peace of mind I get from having the folks at Albany Subaru work on my vehicle. In this case I was a late day drop in with a battery issue and Alan Poon was very helpful in talking t the folks at Albany Subaru work on my vehicle. In this case I was a late day drop in with a battery issue and Alan Poon was very helpful in talking through the options and taking care of my vehicle in a timely manner. Keep up the great work! More

by NUNZIATA510 Verified Customer Verified Customer

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Excellent service from Mr. Poon and the staff. Service performed as promised and on time. Poon and the staff. Service performed as promised and on time. More

by JAMY.FAULHABER Verified Customer Verified Customer

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Friendly & quick service. They discussed the service options with me and notified me promptly when the car was ready. They discussed the service options with me and notified me promptly when the car was ready. More

by thisischrism Verified Customer Verified Customer

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Friendy knowledgeable people. Got work done quickly. Allan poon was great—show us how to adjust dash lights. Got work done quickly. Allan poon was great—show us how to adjust dash lights. More

by mary.schrupp Verified Customer Verified Customer

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Great service and proactive treatment for every request so far. Highly recommend this service center and the personnel. so far. Highly recommend this service center and the personnel. More

by GEOCSI Verified Customer Verified Customer

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They are very friendly and helpful. Very easy process and my car was done early! Very easy process and my car was done early! More

by rmriise Verified Customer Verified Customer

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Comfortable lounge with a great selection of snacks and beverages to sustain you while you wait for the service to be completed. beverages to sustain you while you wait for the service to be completed. More

by SPATLESE1 Verified Customer Verified Customer

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This is the most helpful and best car service place I’ve been to which is why I drive here from San Francisco been to which is why I drive here from San Francisco More

by SHARON.BIRENBAUM Verified Customer Verified Customer

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This place is the best to fix ur Subaru. When you go there the waiting place is comfy. When you go there the waiting place is comfy. More

by LEE5457291 Verified Customer Verified Customer

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