Alan Poon | Page 20

Spotless, very courteous and helpful people. Would have liked quick clean of car interior for the price of service. Would have liked quick clean of car interior for the price of service. More

by ARTELLINDA Verified Customer Verified Customer

Print

Albany Subaru exudes customer service. Staff is outgoing and always listens. My personal contact, Dale Phipps , who personally sold me my Subaru , was absolutely the best —- he gave me opt Staff is outgoing and always listens. My personal contact, Dale Phipps , who personally sold me my Subaru , was absolutely the best —- he gave me options that worked for me, got me the Subaru I always wanted at the best price I found shopping and with more features than I expected to get. He gave me his personal cell number, even followed up after sale and set my first service appointment with Service Director Aaron Peason—-both of these managers exceeded my expectations and did it with respect and attention to detail. I will not go anywhere else for my automotive needs! More

by JOHNNAKA Verified Customer Verified Customer

Print

Service always professional, efficient, and helpful. Alan Poon was particularly good about explaining my appointment and remaining service package. Alan Poon was particularly good about explaining my appointment and remaining service package. More

by lagiaconda1 Verified Customer Verified Customer

Print

One of the best service departments in terms of waiting time, staff courtesy and nice lounge area. time, staff courtesy and nice lounge area. More

by pach3333@aol.com Verified Customer Verified Customer

Print

Wonderful staff and service! My car was serviced while I waited in their comfortable lounge. Easy and quick! My car was serviced while I waited in their comfortable lounge. Easy and quick! More

by laura Verified Customer Verified Customer

Print

Service was great and fast. Super friendly staff and the the communication on email and text is effective. Super friendly staff and the the communication on email and text is effective. More

by sedano.miguel Verified Customer Verified Customer

Print

Very friendly and communicative. They showed me how to keep my windows clean so my windows can roll up. They showed me how to keep my windows clean so my windows can roll up. More

by spencerandmay Verified Customer Verified Customer

Print

Very efficient, great customer service I enjoyed my waiting time in the lounge. I be back again! waiting time in the lounge. I be back again! More

by bg333136 Verified Customer Verified Customer

Print

We love the good people at Albany Subaru. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. However for the first time something does not feel right for us. The battery is dying for second time. And is was explained to me that I need to get an extended warranty. And that the car would need a new battery and a retrofit. If you check our records an software upgrade regarding the battery was missed. We had the car battery die on us 3 times. Twice in our driveway, we have roadside assistance thru our insurance, but the 3rd time we were out and told we would have to wait an 1 1/2 hr,. for help. This has been the only real problem we have had and to us you are passing this problem on to us. In our minds this should be a recall. I have voiced our displeasure to the excellent service rep. that recently helped us. Please get back to us. Ted & Mayona Rucker More

by ALWAYS0 Verified Customer Verified Customer

Print

I always appreciate the peace of mind I get from having the folks at Albany Subaru work on my vehicle. In this case I was a late day drop in with a battery issue and Alan Poon was very helpful in talking t the folks at Albany Subaru work on my vehicle. In this case I was a late day drop in with a battery issue and Alan Poon was very helpful in talking through the options and taking care of my vehicle in a timely manner. Keep up the great work! More

by NUNZIATA510 Verified Customer Verified Customer

Print