Alan Royce | Page 10

Service Department has integrity issues I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, Austin put the claim in as her hitting a curb and the claim was denied. I spoke with Austin, and he told me my daughter told him she hit a curb which was a lie. She repeatedly corrected him during their conversation that she had hit a pothole. He also stated the same lie to the service manager. Upon me calling the service manager myself, he reiterated the story Austin told him. After going back and forth for over a week, the service manager finally gave me the contact info for the wheel and tire coverage company, and I spoke with them directly. They informed me Austin had submitted the claim as curb damage, looked at the photos and stated "this is obviously not curb damage" and approved the claim. When I spoke with the service manager, he apologized and said he would speak with Austin, and Basney did finally get the wheel and tire replaced. This entire situation is nothing short of ridiculous, and what a hassle to use the extra coverage Basney was so willing to sell. It makes me wonder if this situation would have been handled the same way if I as a male had went in, instead of sending my daughter to deal with Austin. More

by ggoodlink1 Verified Customer Verified Customer

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Wonderful Everyone in the service department treated me with the upmost respect, even the guy that looks like John Gacy without the make up. I look forward to Everyone in the service department treated me with the upmost respect, even the guy that looks like John Gacy without the make up. I look forward to my next visit. More

by bncl1984 Verified Customer Verified Customer

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Was told by salesman brakes were resurfaced. They were not.. Service center was involved to correct an issue on certified Honda purchased 12 hours before issues were found. Was told tech must not have driven car Service center was involved to correct an issue on certified Honda purchased 12 hours before issues were found. Was told tech must not have driven car long enough to find issue... More

by reedautumn11 Verified Customer Verified Customer

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Very good Good job by the service personal And phone call to let me know that my 🚘 was ready for pickup when I’m at work thank goodness Good job by the service personal And phone call to let me know that my 🚘 was ready for pickup when I’m at work thank goodness More

by alfinlibre1517 Verified Customer Verified Customer

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They helped be with other question on my honda and all polit I appreciate them answering my questions and helping me and directing me where I'm supposed to go and everything and I think they did a great job that I appreciate them answering my questions and helping me and directing me where I'm supposed to go and everything and I think they did a great job that's why I gave him the raids More

by rebgaspar Verified Customer Verified Customer

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Great Brandon was great. He got me the best deal he could for the car I purchased. Super great attitude towards his job and the work he does for Basney. Rea Brandon was great. He got me the best deal he could for the car I purchased. Super great attitude towards his job and the work he does for Basney. Really cares about putting people in good cars. More

by kikidisher Verified Customer Verified Customer

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Excellent Went to the dealership for routine oil change. Later in day experienced mid-firing. Went back and diagnosed the problem for free. New plugs solved pr Went to the dealership for routine oil change. Later in day experienced mid-firing. Went back and diagnosed the problem for free. New plugs solved problems. More

by RLWEED Verified Customer Verified Customer

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Service Follow-up for 2010 Chevy Equinox LTZ Basney’s service department is always, timely, professional, eager to answer any questions the customers may have concerning your repairs, and most of Basney’s service department is always, timely, professional, eager to answer any questions the customers may have concerning your repairs, and most of all, friendly and courteous! The Shuttle service is very helpful getting customers home or taken to a desired location of their choice while your vehicle is being repaired. I recommend Basney Honda for all your sales or service needs. My vehicle is now serviced and ready for Winter! It’s nice to have a dealership you can trust! More

by geniuswins Verified Customer Verified Customer

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Poor Service I took my vehicle in for some recall updates. I also asked them to check the alignment as I had it done a couple weeks prior and it still seemed off. I took my vehicle in for some recall updates. I also asked them to check the alignment as I had it done a couple weeks prior and it still seemed off. The original technician never checked it, I called and spoke with the manager Allen who then had someone check it and discovered that is was still not in alignment. I paid for Basney Honda to do another alignment and then took it directly to a tire store for new tires which was maybe half a mile away. After dropping the vehicle off there I get a call and the alignment is still off and needs to be done yet again. I take the receipts back to the manager Allen who starts yelling about his machines could not be wrong and refuses to admit that the work was done poorly. I will never return to this location again. More

by Dontwantone Verified Customer Verified Customer

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Service Brought my Honda Civic in for an oil change and a new battery. Always friendly and great facility. I thought the prices were very fair and work was d Brought my Honda Civic in for an oil change and a new battery. Always friendly and great facility. I thought the prices were very fair and work was done on time as promised. Will always have my car serviced at Basney. More

by chrism888 Verified Customer Verified Customer

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