Alan Royce
Alan Royce at Basney Honda

Alan Royce | Page 4

Service Manager

Basney Honda

3820 Grape Rd
Mishawaka, IN 46545

Contact Me
4.6
115 Reviews

Dealership Experience

7 yrs, 11 mos

Industry Experience

54 yrs, 5 mos

Languages Spoken

English English

4.6

115 Reviews

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115 Reviews of Alan Royce

June 12, 2023

Dealership Rating
Employee Rating

They were friendly and answered my questions. Dropped off the night before and picked up the next day. More

by rjp1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III

June 07, 2023

Dealership Rating
Employee Rating

Service department helped me with an extended warranty item,very helpful! Fixed problem very quickly,thank you! More

by cheevers7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III

Jun 08, 2023

cheevers7 responded

Basney service dept.did a great job

May 13, 2023

Dealership Rating
Employee Rating

When I brought my 2012 Accord in for what I thought would be a routine oil change, I wasn’t quite prepared for $4,000 in expenses. That is, having several problems all at once. However, I am very impressed More

by jpmnd1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III

May 08, 2023

Dealership Rating
Employee Rating

Go to a different dealership. Bought an extended warranty and the service department still hasn't fixed the problem. Had the vehicle there 4 different times for the transmission. More

by gstigerts
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Podlin , Don Perkins III

May 04, 2023

Dealership Rating
Employee Rating

Fantastic service time and time again. Love this place! I have them do service on all of my vehicles. More

by tbaird80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chip Basney, Jay Basney, Austin Aufie , Armontae House, Brian Lynn, Emma Basney

April 25, 2023

Dealership Rating
Employee Rating

Air conditioning compressor when out. Replaced with aftermarket unit. A lot less expensive. Thank you More

by dlr9963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie

April 19, 2023

Dealership Rating
Employee Rating

Excellent work and execution in the most Professional way with Seriousness and kindness let alone speed More

by jcaesar2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Nicolini

April 02, 2023

Dealership Rating
Employee Rating

Great customer service. People who cares is had to find these days. Keep up the good work. More

by abolin73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III

March 23, 2023

Dealership Rating
Employee Rating

Straight to the point on getting the vehicle fixed and ready to get out of there More

by sremmo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Lynn

March 18, 2023

Dealership Rating
Employee Rating

Atrocious service. Attempted to lie and gaslight me about a problem that I knew existed that they caused. After having to hand-hold them and prove the problem to them a More

by CarGuy1563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Austin Aufie , Don Perkins III

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