Alan Royce | Page 4

Took my 19’ Civic Type R in for a oil change hoping to receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less t receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less than understanding and immediately placed blame on me and other people instead of taking responsibility for what happened. They told me it happened on installation. If the drain plug bolt was stripped when they removed it initially they would have noticed the marring on the bolt along with the significant shavings that were in the oil catch pan when I personally inspected it. If they were to catch a stripped bolt on removal and then inform me that a previous shop or persons had already done the damage I would have been more than willing to complete pay for the repair, however is not the case. This happened on installation which can only mean it was a result of something their tech did. After finding all of this out I was informed of a 3 day shipping delay or a $80 overnight shipping charge along with no courtesy vehicle to return me home from the service advisor and was handed a initial estimate of over $1000. After talk to the service manager Alan, were able to reach a better resolution that still does not leave me satisfied with the level of service you expect from Honda. Overall this was a complete failure on all levels to take accountability for hurting my property and then leaving me with to foot the bill. More

Print

In and out quickly. Really miss the shuttle service. Might use service closer to work without it. Really miss the shuttle service. Might use service closer to work without it. More

by RAFREEL2954 Verified Customer Verified Customer

Print

Aside from the service manager, the Basney team is great. They are professional, helpful and kind. They are professional, helpful and kind. More

by Davidflock1 Verified Customer Verified Customer

Print

I Really like basney Honda the workers are really nice the salesman are really nice. the salesman are really nice. More

by lonniericketts50 Verified Customer Verified Customer

Print

Very pleased with my service visit. Everyone was very friendly and informative. I will return again. Everyone was very friendly and informative. I will return again. More

by foo987 Verified Customer Verified Customer

Print

Excellent service as usual from the entire staff. They always communicate what is needed and discuss the cost before the work begins. I always recommend them for sales and service! They always communicate what is needed and discuss the cost before the work begins. I always recommend them for sales and service! More

by ROGER2 Verified Customer Verified Customer

Print

Austin very good service advisor all service advisor good I am always happy with service I am always happy with service More

by Kirit patel Verified Customer Verified Customer

Print

Completed the work quickly and at the price that was quoted originally. Great work by the Basney Team! quoted originally. Great work by the Basney Team! More

by ricks.jennifer Verified Customer Verified Customer

Print

Car was appropriately diagnosed and fixed on the same day as the scheduled appointment. However, we experienced miscommunication impacting car pick up and, per our Basney agent, received an incorrect report as the scheduled appointment. However, we experienced miscommunication impacting car pick up and, per our Basney agent, received an incorrect report reflecting additional issues that would require a follow-up service appointment. A request for the correct reports remains unfulfilled. More

by CBT Verified Customer Verified Customer

Print

They were friendly and answered my questions. Dropped off the night before and picked up the next day. Dropped off the night before and picked up the next day. More

by rjp1200 Verified Customer Verified Customer

Print