Dealership Experience
6 yrs
Industry Experience
52 yrs, 6 mos
Languages Spoken
English
101 Reviews
Write a Review101 Reviews of Alan Royce
November 11, 2022
The service staff was very nice and professional and my maintenance was done quickly and efficiently. Thank you. maintenance was done quickly and efficiently. Thank you. More
Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Greg Nicolini, Don Perkins III, Savannah Wiseman
October 04, 2022
The service department was quick and efficient with addressing my needs. I’m happy to have found a repair facility that cares about the customer and treats me like family. addressing my needs. I’m happy to have found a repair facility that cares about the customer and treats me like family. More
Other Employees Tagged: Chip Basney, Jay Basney, Ron Lemanski, Austin Aufie , Brian Lynn, Matt Mulstay, Don Perkins III
August 25, 2022
The best auto dealership in the area by far. The Basney team is the best you can get. The Basney team is the best you can get. More
Other Employees Tagged: Chip Basney, Jay Basney, Ron Lemanski, Ken Bloss, Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III
August 24, 2022
Service was excellent! Got a call giving price to fix window within a couple hours. Window was fixed by morning of next day! Very happy! Got a call giving price to fix window within a couple hours. Window was fixed by morning of next day! Very happy! More
Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III
June 05, 2022
The repairs on my car were performed quickly and efficiently! I buy and service all my cars at Basney Honda efficiently! I buy and service all my cars at Basney Honda More
Other Employees Tagged: Austin Aufie, Bob Briney , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III
June 04, 2022
Sales and service handled in a very professional way. I will recommend Basney to my friends and associates. P0 I will recommend Basney to my friends and associates. P0 More
Other Employees Tagged: Chip Basney, Ken Bloss, Bob Briney , Matt Mulstay
April 14, 2022
Because my vehicle was 1200 miles past Honda warranty mileage, I had to pay for repairs when the right steering tie rod failed. Prior to this I had complained several times to the service department abo mileage, I had to pay for repairs when the right steering tie rod failed. Prior to this I had complained several times to the service department about a clunking noise from the front end when driving over small bumps in the road. I was told when I left the vehicle my cost would be $320.00, however when I picked it up it was $479.00. The service manager did not offer Honda warranty assistance phone number, but I did request it. Vehicle does not have the clunking noise after replacement parts were installed, so I'm happy what that. No courtesy wash either. More
Other Employees Tagged: Savannaha, Curtis B.
March 28, 2022
I purchased my CRV new from another dealer, since delivery I've had it in this shop 2 time for a clunking noise from the front end not able to find. The right tie rod broke while my wife was driving delivery I've had it in this shop 2 time for a clunking noise from the front end not able to find. The right tie rod broke while my wife was driving and had it towed to Basney. I explained the vehicle was never in a crash and the clunking noise persisted. Because the vehicle has 37000 I had to pay with no Honda warranty available. The estimate I was told was $320.00, when I picked up the bill was $479.00. The service manager did not offer me the phone number of Honda customer assistance service, I had to ask for it to try to get reimbursed. The vehicle does not have the clunking noise now and it seems good. I'm surprised the vehicle was not given a courtesy wash. More
Other Employees Tagged: Brad Pankow, Savannah