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Alan Royce
119 Reviews
Dealership Experience
8 yrs, 2 mos
Industry Experience
54 yrs, 8 mos
Languages Spoken
English
119 Reviews
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119 Reviews of Alan Royce
August 08, 2023
Excellent service as usual from the entire staff. They always communicate what is needed and discuss the cost before the work begins. I always recommend them for sales and service! They always communicate what is needed and discuss the cost before the work begins. I always recommend them for sales and service! More
by ROGER2
Verified CustomerOther Employees Tagged: Jay Basney, Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III
July 30, 2023
Austin very good service advisor all service advisor good I am always happy with service I am always happy with service More
by Kirit patel
Other Employees Tagged: Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III
July 28, 2023
Completed the work quickly and at the price that was quoted originally. Great work by the Basney Team! quoted originally. Great work by the Basney Team! More
by ricks.jennifer
Other Employees Tagged: Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III
June 23, 2023
Car was appropriately diagnosed and fixed on the same day as the scheduled appointment. However, we experienced miscommunication impacting car pick up and, per our Basney agent, received an incorrect report as the scheduled appointment. However, we experienced miscommunication impacting car pick up and, per our Basney agent, received an incorrect report reflecting additional issues that would require a follow-up service appointment. A request for the correct reports remains unfulfilled. More
by CBT
Other Employees Tagged: Austin Aufie , Armontae House
June 12, 2023
They were friendly and answered my questions. Dropped off the night before and picked up the next day. Dropped off the night before and picked up the next day. More
by rjp1200
Other Employees Tagged: Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III
June 07, 2023
Service department helped me with an extended warranty item,very helpful! Fixed problem very quickly,thank you! item,very helpful! Fixed problem very quickly,thank you! More
by cheevers7
Other Employees Tagged: Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III
May 13, 2023
When I brought my 2012 Accord in for what I thought would be a routine oil change, I wasn’t quite prepared for $4,000 in expenses. That is, having several problems all at once. However, I am very impressed be a routine oil change, I wasn’t quite prepared for $4,000 in expenses. That is, having several problems all at once. However, I am very impressed by Greg Nicolini, and the way and manner in which he handled all of this. More
by jpmnd1959
Other Employees Tagged: Austin Aufie , Armontae House, Brian Lynn, Greg Nicolini, Don Perkins III
May 08, 2023
Go to a different dealership. Bought an extended warranty and the service department still hasn't fixed the problem. Had the vehicle there 4 different times for the transmission. Bought an extended warranty and the service department still hasn't fixed the problem. Had the vehicle there 4 different times for the transmission. Can't drive more than 2 hours without it overheating. More
by gstigerts
Other Employees Tagged: Matt Podlin , Don Perkins III
May 04, 2023
Fantastic service time and time again. Love this place! I have them do service on all of my vehicles. Love this place! I have them do service on all of my vehicles. More
by tbaird80
Other Employees Tagged: Chip Basney, Jay Basney, Austin Aufie , Armontae House, Brian Lynn, Emma Basney
April 25, 2023
Air conditioning compressor when out. Replaced with aftermarket unit. A lot less expensive. Thank you Replaced with aftermarket unit. A lot less expensive. Thank you More
by dlr9963
Other Employees Tagged: Austin Aufie
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