Alan Teyssedou
Alan Teyssedou at Kelly Nissan of Woburn
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Alan Teyssedou

Service Manager

Kelly Nissan of Woburn

95 Cedar Street
Woburn, MA 01801

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7 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

21 yrs, 10 mos

Languages Spoken

English English

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7 Reviews

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7 Reviews of Alan Teyssedou

April 17, 2024

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Employee Rating

We purchased our last car from Kelly Woburn and will be avoiding them in the future based on the experience with their service department. They damaged rotors during a brake install, couldn't identify the More

by nunes7452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeriel Diaz

Apr 17, 2024

Kelly Nissan of Woburn responded

Thank you for bringing your recent experience to our attention Nunes7452. We're quite sorry that you had a negative experience with our service department, however, we would appreciate the opportunity to resolve this matter with you. Please reach out to our service manager Alan at (781) 835-3500 so we may assist you in moving forward towards a resolution. Thank you.

Apr 17, 2024

nunes7452 responded

I called earlier and was transferred over to the service department manager who I believe was Alan. Alan told me the only way I could have been refunded is if I brought the car to my trusted mechanic, to only have him diagnose the problem, and bring the car back to Kelly for a third time to actually perform the work. Alan made it very clear he had no intention to refund the faulty brake job. A refund for the brake work would have been the absolute minimum I was expecting, given that they tried to charge me $700 to replace my perfectly good axle and caused me to go without a car for a month.

January 22, 2024

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Employee Rating

The service department is absolutely horrible. AVOID at all costs, they are dishonest and don't stand behind their word or their work. More

by bondnj0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brianna Gerardi

Jan 22, 2024

Kelly Nissan of Woburn responded

We have reviewed are call logs and our database and have nobody in our system with this name and we have not had anyone call that was upset over the past few days. This review is not an accurate review of Kelly Nissan of Woburn, our staff or the outstanding level of services that provide.

October 04, 2023

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Employee Rating

I've bought 3 vans over the years from Kelly Nissan and its been a good experience, but things have changed. I was quoted one number for some service, had one of my drivers drop the van off, when I go to p More

by scott.rosenshein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brianna Gerardi

June 29, 2023

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Employee Rating

They always have time to atleast look at my car to see what's wrong. They might not have the parts so ill have to come back. But if it's in stock I usually get it back quickly. More

by Della53
Service Price Transparency
Recommend Dealer
Yes

June 11, 2020

Dealership Rating
Employee Rating

Alan is friendly and efficient, a definite asset to a busy, successful car dealership. My Nissan Pathfinder had a noise coming from the exterior passenger-side midsection area that only occurred above 6 More

by chris_coughlin2001
Recommend Dealer
Yes

Other Employees Tagged: Phi Phi Hoang , Holliane Pereira

Jun 12, 2020

Kelly Nissan of Woburn responded

Hi Chris! On behalf of Phi Phi, Holliane, and Alan, thank you! We're glad that all three took such great care of you and your Pathfinder. It is great that Alan made sure that the noise coming from your Pathfinder was looked into and was to diagnose the problem. Thanks again, Chris! We really appreciate your support!

November 29, 2019

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Employee Rating

Great dealership. Very attentive and quick work. They keep you updated on how your service is progressing and try to keep you on a good timeline without making you wait to long. Great work. More

by Bt617
Recommend Dealer
Yes
Dec 09, 2019

Kelly Nissan of Woburn responded

Thank you! We are glad that Alan was great to work with and so attentive. It is great that he kept you in the loop the entire time and made sure everything was done in a timely manner.

August 15, 2019

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Employee Rating

I was lied to continually by this person. Patrick Duggan, Service advisor, Kelly Nissan of Woburn is a liar with no conscience. Car has been serviced at Kelly's twice and the problem is worse More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Steve Vitale , Patrick Duggan

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