Albert Berisha | Page 13

I My service person Micheal was great it was the situation and distraction and of waiting 1 hour to be told of having to pay $735 for a misplaced loaner key , in which Michael helped me get that ref situation and distraction and of waiting 1 hour to be told of having to pay $735 for a misplaced loaner key , in which Michael helped me get that refunded when I did return it 2 days later. The loaner I used I didn’t like but one of the service tech person I told what I didn’t like about the GLA250 was not inherent to model it was most likely a technical mechanical problem on when shifting into gear it took a few seconds to move & when it did it jumps forward due to pressing accelerator the other fault was reverse same issue and it would not let me go any faster than walking speed in reverse. Overall. I’m sorry I let my frustration over $735 key get the best of me. The loaner turns out was just a problem and not design. I have had nothing but great service every time I take my SUV for service and on multiple occasions Micheal has been great making process smooth & easy . More

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On January 28 (Saturday), I had a leaking right rear tire as I was trying to travel to a funeral. I came to the dealership, which was quite busy, and explained to Albert B. the tire problem and the fact tha as I was trying to travel to a funeral. I came to the dealership, which was quite busy, and explained to Albert B. the tire problem and the fact that I needed to attend a funeral which was scheduled to begin in two hours. Albert was terrific; he said the service department would review immediately and either fix the tire within 1 hour or he would arrange for me to get a loaner car so I could attend the funeral. The service department actually replaced the tire and Albert sent me to the funeral within 1 hour of arriving at the dealership. Albert did a great job under difficult time pressure. More

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Professional, thorough, and made sure to take care of us Schneider Limose our service advisor was great. Schneider Limose our service advisor was great. More

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My service advisor was very knowledgeable and professional. 10 out of 10 rating . I would recommend him to anyone professional. 10 out of 10 rating . I would recommend him to anyone More

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Great service, friendly staff Scheneider, Jeremiah and Samira were all great! Service with a smile Samira were all great! Service with a smile More

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Mercedes Benz of Boston continues to provide an exceptional experience when purchasing a used vehicle. After test driving a vehicle that I was initially interested in, I realized that it was not t exceptional experience when purchasing a used vehicle. After test driving a vehicle that I was initially interested in, I realized that it was not the right fit. Salesperson, Eric Ilchenko, assured me he would find me my perfect match. It was clear his goal was to find me a vehicle that met my criteria, rather than pushing me towards any particular make or model. Eric eventually found me exactly what I was interested in purchasing and enlisted the help of Albert Berisha from the Service Department to ensure the vehicle was 100%. Albert personally inspected the vehicle and reviewed its past service history. I credit the General Manager, Jeff Davis, in recruiting and training these outstanding employees that are huge assets to the company. Trust me, this is the 5th vehicle I’ve purchased from this dealership in six years. I wouldn’t consider buying another car without the advice of Eric, Albert, or Jeff. More

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Service from Albert was outstanding. Wonderful to work with and honest. A credit to Chambers Mercedes Benz. Wonderful to work with and honest. A credit to Chambers Mercedes Benz. More

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Excellent service. My 42000 mile car feels new again! (Service B plus new tires). The one thing is: one DAY after getting the new tires I get an ad from MB saying I My 42000 mile car feels new again! (Service B plus new tires). The one thing is: one DAY after getting the new tires I get an ad from MB saying I can get 4 tires for the price of 3. My messsges to Service requesting a refund go unanswered. More

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Courteous and professional from the service advisor to the valets. No exceptions. This is my second MB bought and serviced at this location. Highly recommended the valets. No exceptions. This is my second MB bought and serviced at this location. Highly recommended More

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Jimmy was very efficient and got the job done quickly and kept me informed about how it was going. He has a very kind and friendly demeanor. kept me informed about how it was going. He has a very kind and friendly demeanor. More

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