Toyota trucks have changed over the last 10 years, I went
from extremely satisfied, to regretting purchasing this vehicle, I spent thousands of dollars on faulty sensor systems this is turning into a huge is
from extremely satisfied, to regretting purchasing this vehicle, I spent thousands of dollars on faulty sensor systems this is turning into a huge issue the service department is not helping they're just capitalizing on a poor product
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by STEPHEN_ROOKER
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2025 -
Klamath Falls Toyota responded
We're sorry to hear about your experience, Stephen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Jul 02, 2025 -
Klamath Falls Toyota responded
We're sorry to hear about your experience, Stephen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
They were professional and quick to help you.
I have not had any problems with lithia toyota.
I have not had any problems with lithia toyota.
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by Dan
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2025 -
Klamath Falls Toyota responded
Dan, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
The service provided on my 2011 Mercedes GLK 350 was
exceptional. The video reviewing the all points inspection was great. Thanks again for the quick professional service!
exceptional. The video reviewing the all points inspection was great. Thanks again for the quick professional service!
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by randy
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2025 -
Klamath Falls Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Service is great and everyone is pleasant.
They are helpful in explaining what was done during the visit and answering questions
They are helpful in explaining what was done during the visit and answering questions
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by EHEARD2564
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2025 -
Klamath Falls Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Very thorough, courteous, does not take much time for an
oil change and for inspection
oil change and for inspection
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by YARMR
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2025 -
Klamath Falls Toyota responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Service reps make it sound like you need their service
but the mechanics don’t fix anything. I was told my air conditioning unit was an enclosed system but after evacuating and filling they did not find a
but the mechanics don’t fix anything. I was told my air conditioning unit was an enclosed system but after evacuating and filling they did not find a leak. So if system is enclosed where did my Freon go? Why didn’t they fix the leak? I could have added more Freon without a$350 bill.
At my oil change I told them my 12 volt charging units for a cell phone didn’t work, the mechanic that did the oil change said they looked fine and didn’t even check the fuses which the guy at the service desk changed for me. Earlier when I was asking about an appointment for an oil change Francisco said I could have a 30% discount and a week later the service desk didn’t honor it.
Very disappointed in this dealership
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by Torotwister55
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2025 -
Klamath Falls Toyota responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
May 26, 2025 -
Klamath Falls Toyota responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
We have purchased two cars from Klamath Falls Toyota and
each time the process was very fast and enjoyable. We live several hours away, but still make the trip.
each time the process was very fast and enjoyable. We live several hours away, but still make the trip.
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by LILTEX
Verified Customer
Verified Customer
May 21, 2025 -
Klamath Falls Toyota responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Juan Maldonado
General Manager
juanmaldonado@lithia.com
They has great communication, they answered questions
very well. A good group to work with!
very well. A good group to work with!
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by KUMEMOTO
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2025 -
Klamath Falls Toyota responded
Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
I've had great service, quick and thorough.
I had a chipped windshield right before leaving town and they were able to get me in last minute.
I had a chipped windshield right before leaving town and they were able to get me in last minute.
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by LILTEX
Verified Customer
Verified Customer
Service Price Transparency
May 17, 2025 -
Klamath Falls Toyota responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Joe is outstanding.
Excellent customer service The waiting area is very pleasant with great coffee.
Excellent customer service The waiting area is very pleasant with great coffee.
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by LLYNCH0
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2025 -
Klamath Falls Toyota responded
Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com