Alberto Torres | Page 2

Envision Ford of Oxnard responded

Thank you so much for the great feedback and for recognizing our team! Jose truly sets the standard in service leadership, Ash’s personality absolutely makes the buying process enjoyable, and Albert takes great pride in caring for our customers’ vehicles. We’re lucky to have all three of them on our team. We also appreciate you calling out the phone system challenge. Your feedback is valid, and improving accessibility and communication is something we’re actively working on. Thank you for bringing it to our attention and for your patience in the meantime. We truly value your continued trust and look forward to taking great care of you moving forward. — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind review! We’re happy to hear everyone was helpful and polite, and we truly appreciate the special shout-outs to Jose, Antonio in Parts, and Albert out front. Our team takes pride in working together to deliver a great experience. Thank you for choosing us—we look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re glad to hear our service department has consistently taken good care of your 2020 Aviator in a timely manner—that’s very important to us. We also understand your frustration with the recalls, electronic issues, and the charging cable not yet being replaced. While some items are manufacturer-related, we recognize how inconvenient this has been and appreciate your patience. Your feedback helps highlight where follow-up and communication must continue to improve. If you’d like, we’d be happy to review the status of the charging cable and any outstanding concerns to ensure nothing is missed. Thank you for trusting us with your vehicle—we truly value your business. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the feedback and for giving us another opportunity. We’re glad to hear things are improving and that you’re happy with the customer service so far. Comments like this motivate our team to keep pushing forward and getting better every day. We appreciate your trust and look forward to continuing to take care of you. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience with us! We’re glad to hear that Sam was great to work with and helped turn an informational visit into a successful purchase. Congratulations on your new vehicle, and thank you for choosing us again for your second purchase. We truly appreciate your continued business and look forward to assisting you in the future.

Envision Ford of Oxnard responded

Thank you for sharing your experience. We are truly sorry for the lack of communication and support you described—especially given the stress involved when a vehicle has to be towed in. That silence, uncertainty, and missed follow-through is not acceptable, and we understand how frustrating and disappointing that must have been. You should have been clearly informed about your vehicle’s condition, loaner or rental options, and next steps without having to chase answers. We also regret that your interaction with our service representative did not meet expectations. That is not the level of professionalism or accountability we expect from our team. Your feedback is being taken seriously, and we would like the opportunity to review what happened and see how we can address your concerns appropriately. If you are open to it, please contact dealership management at 805-983-6511 , or you may email nemer@envisionmotors.com so we can follow up directly. Thank you for bringing this to our attention. We value your feedback, and it helps us identify where immediate improvement is needed. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

I’m glad to hear we’ve been able to get your vehicle in for service promptly and that you’ve had a positive experience with our team. We work hard to make scheduling and turnaround times as convenient as possible, and it’s great to know that’s coming through. Thank you for trusting Envision Ford — we appreciate your continued business!

Envision Ford of Oxnard responded

I’m glad to hear Albert has been so helpful and that you trust our team to take great care of your Lincoln. Building that kind of trust means a lot to us, and I’ll be sure to share your kind words with him. Thank you for your loyalty and confidence in Envision — we look forward to serving you again!