Aleiah Brown

Russ Darrow Honda has been my go-to dealership for more than 20 years. They are professional and courteous at every encounter. than 20 years. They are professional and courteous at every encounter. More

by PAULETTESJOHNSON Verified Customer Verified Customer

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When I arrived Aleiah didn’t introduce herself but she did point to where I was to go. I went to the service desk and stood there, I was asked by a male if I was being helped. I told him that a woman told did point to where I was to go. I went to the service desk and stood there, I was asked by a male if I was being helped. I told him that a woman told me to come to the desk (I didn’t know Aleiah’s name then). He then said in a condescending way that Aleiah was the person helping me (she hadn’t come in yet from the garage, she’s at my car still). Plus there was NO NAME TAG where Aleiah’s work station was, but everyone else appeared to have one. Someone that worked there stepped up to me while I’m at the service desk and put a business card next to me. I moved it aside. I’m not buying a car from this place again! Look, my car buying experience wasn’t a good one with this car dealership (and even if it was), don’t come to me trying to get money out of me when I’m trying to get my car serviced and get OUT. I’m already paying for OVERPRICED labor. Once my car is finally ready, they didn’t even wash the car! I go back in and relay this to Aleiah and her response is that she told them to… ok? Finally she takes the cat back to get washed. Over $200 spent.. simply do better! Then once I leave I receive a text with fake urgency telling me to call the dealership. This was likely from the person that had no professional decorum when I was at the dealership earlier and left his card next to me. Do better. Beyond ridiculous. More

by NATY0U2O3 Verified Customer Verified Customer

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I have had good experiences with Russ Darrow Honda for many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tire many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tires and brakes etc. They even text me a video showing the work and inspection! More

by GREGSTEFAN Verified Customer Verified Customer

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Exceptional customer service, very helpful, and kind. I came in for an oil change and it took no time. I came in for an oil change and it took no time. More

by BLUXU2007 Verified Customer Verified Customer

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Easy service, very professional, fast and efficent . Gave me options for future services and quoted accurately Gave me options for future services and quoted accurately More

by Christian Damiano Verified Customer Verified Customer

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Good job, very helpful and informative 👍🏽 work was done on time kind and helpful employees. on time kind and helpful employees. More

by TYREEBOOKER81 Verified Customer Verified Customer

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Fast and direct Courtesy with the response concern about vehicle maintenance. Also helpful with answering questions. vehicle maintenance. Also helpful with answering questions. More

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Scheduled a 2:30pm appointment for them to diagnose what why I had a check system storage warning on my 2017 Honda accord. Car didn’t get looked at until 4:30. Was told that I would not be charged the diagn why I had a check system storage warning on my 2017 Honda accord. Car didn’t get looked at until 4:30. Was told that I would not be charged the diagnostic fee if I went ahead with the repairs. The only repair that was needed was the replacement of a brunt out fuse. Which they changed but tried to charge me $231 diagnostic fee. They also tried to charge me $398 to install a window visor. There is literally a 3 minute long video on YouTube that shows you how to do that. So your telling me your charging me $100 a minute for the a job that simple. Absolutely ridiculous place and Aleiah is the worst. More

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Aleiah Brown was great to work with. Had to leave my car overnight. She was off the next day. She still called me that morning to give me updates. Had to knock off a star for the dealer Had to leave my car overnight. She was off the next day. She still called me that morning to give me updates. Had to knock off a star for the dealership. I paid over a grand for routine maintenance, they had the car overnight and still did not wash it. Unbelievable. I should not have had to ask for it to be washed. More

by TOO2TUFF Verified Customer Verified Customer

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Service was great, will return in the future for vehicle maintenance, staff was easy to work with and very professional maintenance, staff was easy to work with and very professional More

by schneiderbrad Verified Customer Verified Customer

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