Aleiah Brown | Page 10

Positives- Aleiah was professional, friendly and efficient Able to schedule same day Waiting area was clean and comfortable. Negatives- Took much longer than I expected. Salesperson c efficient Able to schedule same day Waiting area was clean and comfortable. Negatives- Took much longer than I expected. Salesperson came in 3 times looking for people who wanted to "trade in" their vehicles when we were clearly there for service...made me feel awkward. Overall satisfied and would mostly return when needed. Thank you. More

by Lori Verified Customer Verified Customer

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I have been going to Russ Darrow Honda consistently for the last 5 years. My last visit was the most frustrating visit to date. IMy Honda Odyssey has been in the service department getting an oil change. A the last 5 years. My last visit was the most frustrating visit to date. IMy Honda Odyssey has been in the service department getting an oil change. As a normal procedure the tech sends a video of the service being done and mentioned the back brakes were pretty bad at a 2. So instead of getting a call to tell me about it I found out from the video and had to call back myself. As it turns out, the rear rotors were warped, which I am guessing it's from the brake pads being worn so low. This putt my family at risk, especially since my car has been in the shop a few times getting an oil change. Then I end up having to pay over $600 which is ridiculous for the work, that if caught earlier would have only been brake pads They couldn't even fill my tires with air properly. From my tire rotation and will change.All 4 tires were different psi. This dealership is very convenient for me, but this will the last time I take any of my vehicles to them. We were traveling a lot for baseball which I prefaced with the advisor. I called Jon to help after seeing the video and he was great, but some of the others not so much. More

by bschick Verified Customer Verified Customer

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I had a trying experience but was well educated by the time the process was finished. Yes I would most definitely recommend them to service your vehicle time the process was finished. Yes I would most definitely recommend them to service your vehicle More

by Judy Verified Customer Verified Customer

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Quick and fast, all work correctly. Waiting area very clean and snacks, coffee, and tea . Free WiFi. Waiting area very clean and snacks, coffee, and tea . Free WiFi. More

by Bigced14 Verified Customer Verified Customer

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Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable. vehicles. The staff is always personable and reliable. More

by BADENBUEHLER05 Verified Customer Verified Customer

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She was great and informed me of my needs without being to pushy. Very professional I would recommend her to pushy. Very professional I would recommend her More

by DARYLROB37 Verified Customer Verified Customer

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I like the way Russ Darrow has a video so you know what is going on. The staff is friendly and informative. is going on. The staff is friendly and informative. More

by carol-murray Verified Customer Verified Customer

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The manager was very willing to make sure that my concerns was taken care of concerns was taken care of More

by Judy Verified Customer Verified Customer

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Everyone was very friendly and informative. Let me know what needed to be done with my car. Let me know what needed to be done with my car. More

by dobie262 Verified Customer Verified Customer

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Has always been very friendly and informative about my car and what needs to ve done. car and what needs to ve done. More

by dobie262 Verified Customer Verified Customer

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