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Aleiah Brown
Aleiah Brown at Russ Darrow Honda

Aleiah Brown | Page 9

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

4.5
143 Reviews
4.5

143 Reviews

Write a Review

143 Reviews of Aleiah Brown

August 30, 2025

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Employee Rating

i was charge for filters i didn’t not needed please reimburse my money or i never come back. More

by migdalia2565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 04, 2025

Russ Darrow Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

August 23, 2025

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Employee Rating

Expedite quickly. Explained everything in detail. My car runs really well. Very flexible with timing of service You need to tell customers up front about the sur More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski, Zach Gresbach

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Aug 23, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

August 22, 2025

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Everything was great. ..price quoted beforehand was accurate and job done in a timely manner. Everyone was courteous and professional, including Karen, the shuttle driver! More

by StmKtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Aug 22, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

August 12, 2025

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My car was serviced in a reasonable amount of time and the issue I was having was repaired under warranty. More

by jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Aug 12, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

August 07, 2025

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Employee Rating

Very hospitable people. They made me a good trad price on my car,for the trade. More

by DAVIDROBINSONREGGAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Cruz

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Aug 08, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

August 05, 2025

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I am extremely disappointed that l was basically charged so much to basically tighten my gas cap! More

by Sandylaughrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 08, 2025

Russ Darrow Honda responded

Sandy, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. George Matthews george.matthews@russdarrow.com

July 24, 2025

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Employee Rating

The dealership was fine. Customer service was terrible. I never received such poor service since I’ve been coming there. More

by R.BLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar , Adriana Perez

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Jul 24, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

July 24, 2025

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Employee Rating

Conveniently located ,patient staff able to answer question knowledgeabout procedures requested and price estimate quickly More

by CARLENAMARIESEAWRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

July 24, 2025

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Employee Rating

Very pleasant people, nice waiting area. Took care of all of my cars fluids. Will go back. More

by RROGERS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

July 23, 2025

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Employee Rating

Was very happy with how fast they were able to service the car. Was not very happy that when was told the total, she left off tax. Also we weren’t given notice upfront that if we paid by credit card there More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

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