Every one their is so friendly and service department
does an excellent job. I would highly recommend Russ Darrow.
does an excellent job. I would highly recommend Russ Darrow.
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by ROSETRIPOLI123
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2025 -
Russ Darrow Honda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
George Matthews
george.matthews@russdarrow.com
Very good.
Professional service. Rowley is awesome, as well as Racheal. I always return. Convenient
Professional service. Rowley is awesome, as well as Racheal. I always return. Convenient
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by MSEVANS988
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2025 -
Russ Darrow Honda responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
George Matthews
george.matthews@russdarrow.com
very poor customer service would not recommend the
service from the person i had so hate i went to her
service from the person i had so hate i went to her
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by sheniqua c
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2025 -
Russ Darrow Honda responded
Sheniqua, we're sorry you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
George Matthews
george.matthews@russdarrow.com
Apr 16, 2025 -
Russ Darrow Honda responded
Sheniqua, we're sorry you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
George Matthews
george.matthews@russdarrow.com
I have been going to Darrow Honda for my Honda service
since 2011 and have never been disappointed. The service attendants always greet me promptly and with a smile. They keep me informed during the servi
since 2011 and have never been disappointed. The service attendants always greet me promptly and with a smile. They keep me informed during the service process and follow up to make sure I understand what was done with my car and any future maintenance it may need. The prices are fair and transparent. I have bought seven Honda's from Darrow during this time period and have appreciated their service department’s commitment to excellence.
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by Luvmyhondas
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2025 -
Russ Darrow Honda responded
Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon!
George Matthews
george.matthews@russdarrow.com
Very friendly and knowledgeable staff.
Process was efficient and I was confident that my car was in capable, caring hands.
Process was efficient and I was confident that my car was in capable, caring hands.
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by caitjacek
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Mar 26, 2025 -
Russ Darrow Honda responded
Thank you, Cait, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
George Matthews
george.matthews@russdarrow.com
The staff is very helpful and takes great care of my
Honda CR V e saw ch time.
Honda CR V e saw ch time.
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by Annie F
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2025 -
Russ Darrow Honda responded
Thank you for your business and this review, Annie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
George Matthews
george.matthews@russdarrow.com
Got me in on a Sunday afternoon for rear brake issue,
reviewed all costs ahead of time, and had me out by close time. Excellent service!
reviewed all costs ahead of time, and had me out by close time. Excellent service!
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by Art S.
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2025 -
Russ Darrow Honda responded
Thank you so much, Art, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
George Matthews
george.matthews@russdarrow.com
The people seem friendly, but the efficiency is garbage.
I've been in for a simple oil change and it ended up taking two hours. I know for a fact that it only takes 10 minutes for an oil change. On another
I've been in for a simple oil change and it ended up taking two hours. I know for a fact that it only takes 10 minutes for an oil change. On another occasion, I had my car in for an oil change and a transmission fluid change and was quoted 3.5 hours. It took a total of 5 hours to complete. When I asked why it took so long, I was told there was only one technican working for ALL the cars. However, I knew this was a lie because I had counted a total of 3 technicians that day walking around. The amount of time it takes to do simple tasks is completely inefficient and unacceptable. Not only that, but they said that I had to pay a $50 "garage fee" that was non-negotiable. I'm sorry, but it does NOT cost $50 to recycle or dispose of parts, especially a few bottles of oil or liquid. Long story short......don't trust a dealership for quality work. They are too expensive and take too long to do anything!
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by nateks0492
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2025 -
Russ Darrow Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
George Matthews
george.matthews@russdarrow.com
Mar 20, 2025 -
nateks0492 responded
Honestly, all you would have to do to make me and other people happy would be to either increase personel in the shop or to be more efficient in the shop. There is no reason why a simple oil and transmission fluid change should take 5 hours. Like I said, I know how long each of those things take. Your shop's efficiency is ridiculous. There's a reason why people don't like dealerships.
Mar 07, 2025 -
Russ Darrow Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
George Matthews
george.matthews@russdarrow.com
Mar 20, 2025 -
nateks0492 responded
Honestly, all you would have to do to make me and other people happy would be to either increase personel in the shop or to be more efficient in the shop. There is no reason why a simple oil and transmission fluid change should take 5 hours. Like I said, I know how long each of those things take. Your shop's efficiency is ridiculous. There's a reason why people don't like dealerships.
Always keep me informed about the status of my vehicle
and explain everything they are doing with good pricing
and explain everything they are doing with good pricing
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by teirney
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2025 -
Russ Darrow Honda responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda.
George Matthews
george.matthews@russdarrow.com
Very pleased with the whole experience, great job, very
informative.i like the idea of the video.
informative.i like the idea of the video.
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by TRBLAGRAVE
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2025 -
Russ Darrow Honda responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Jonathan, Aleiah, and our team know if we can be of further assistance.
George Matthews
george.matthews@russdarrow.com
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