Aleiah Brown
Aleiah Brown at Russ Darrow Honda

Aleiah Brown

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.4
60 Reviews
4.4

60 Reviews

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60 Reviews of Aleiah Brown

August 12, 2025

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Employee Rating

My car was serviced in a reasonable amount of time and the issue I was having was repaired under warranty. More

by jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Aug 12, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

August 07, 2025

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Very hospitable people. They made me a good trad price on my car,for the trade. More

by DAVIDROBINSONREGGAE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Miguel Cruz

Aug 08, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

August 05, 2025

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I am extremely disappointed that l was basically charged so much to basically tighten my gas cap! More

by Sandylaughrin
Service Price Transparency
Workmanship
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Recommend Dealer
No
Aug 08, 2025

Russ Darrow Honda responded

Sandy, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. George Matthews george.matthews@russdarrow.com

July 24, 2025

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Conveniently located ,patient staff able to answer question knowledgeabout procedures requested and price estimate quickly More

by CARLENAMARIESEAWRIGHT
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Recommend Dealer
Yes
Jul 24, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

July 24, 2025

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The dealership was fine. Customer service was terrible. I never received such poor service since I’ve been coming there. More

by R.BLA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Adriana Perez

Jul 24, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

July 24, 2025

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Employee Rating

Very pleasant people, nice waiting area. Took care of all of my cars fluids. Will go back. More

by RROGERS25
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Workmanship
Service Time
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Recommend Dealer
Yes
Jul 24, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

July 23, 2025

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Was very happy with how fast they were able to service the car. Was not very happy that when was told the total, she left off tax. Also we weren’t given notice upfront that if we paid by credit card there More

by AW
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 24, 2025

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

July 20, 2025

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Positives- Aleiah was professional, friendly and efficient Able to schedule same day Waiting area was clean and comfortable. Negatives- Took much longer than I expected. Salesperson c More

by Lori
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Recommend Dealer
Yes
Jul 21, 2025

Russ Darrow Honda responded

Aleiah, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

July 19, 2025

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Employee Rating

I have been going to Russ Darrow Honda consistently for the last 5 years. My last visit was the most frustrating visit to date. IMy Honda Odyssey has been in the service department getting an oil change. A More

by bschick
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Stein

Jul 23, 2025

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

July 13, 2025

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Employee Rating

I had a trying experience but was well educated by the time the process was finished. Yes I would most definitely recommend them to service your vehicle More

by Judy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 13, 2025

Russ Darrow Honda responded

Thank you, Judy, for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

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