Aleksandr Yanouskiy | Page 7

We had a great buying experience at Audi Des Moines. There were a couple of aggravating issues including having the wrong VIN number on our loan papers, registration, etc. which required us to return a There were a couple of aggravating issues including having the wrong VIN number on our loan papers, registration, etc. which required us to return and redo signatures. My other issue is with the memory of my Q5–favorite channels among other things, do not stay saved. I took the car in and basically learned that Audi needs to release an update to fix this issue. More

by DENISE.GLASER Verified Customer Verified Customer

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Rob was very professional throughout the whole process and answered all my questions. Transaction was smooth and easy. No hassling which I appreciated and answered all my questions. Transaction was smooth and easy. No hassling which I appreciated More

by JBERNARD_10 Verified Customer Verified Customer

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My wife purchased a 2013 Malibu 1LT back in July. There is not much positive about the transaction. 1. During price negotiation we said that we needed the extended warranty factored into the monthly There is not much positive about the transaction. 1. During price negotiation we said that we needed the extended warranty factored into the monthly payment. Marco The Sales Person and sales manager ignored it 2. we got to finance and Alexandr did not even want to sell us an extended warranty. He finally did but then told us that we had to come back there for service. 3. Alexandr Asked if we wanted the specialty plates .. we said no because it's an unnecessary cost. 46 days later we get the black specialty plate in the mail at the extra cost. 3. 2 days later the check engine light comes on so we take it to Lithia. And Lithia Service tell her there is nothing they can do except reset the code P2097 4. We then took it to a local GM dealership and they told us that the extended warranty is good at any ASE certified dealership they replaced the injectors, the high pressure line and The Mass Air Flow ( MAF) Sensor after the light came on two more times since then. 5. The same code P2097 came up again today And we'll take it back in to service again this week. **Check The negative reviews. We are not the only customers dealing with apathy with Lithia** Hard to believe they OWN ACURA, VOLKSWAGEN, MERCEDES-BENZ, BMW, SUBARU and MAZDA in Des Moines as well. But it's like nothing was done except for a car wash and then Lithia decided to sell it. More

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This was my second Audi purchased at this dealership. Rob was outstanding to work with. Knowledgeable and professional. Rob was outstanding to work with. Knowledgeable and professional. More

by Lori Verified Customer Verified Customer

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My experience was limited with the dealership itself since this was an internet sale and the dealership said they just started internet sales and it was a bit bumpy. since this was an internet sale and the dealership said they just started internet sales and it was a bit bumpy. More

by MontanaJeep Verified Customer Verified Customer

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The dealership was very clean and the salesman was friendly yet helped me get what i wanted friendly yet helped me get what i wanted More

by REDROCKET044 Verified Customer Verified Customer

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I have had a pretty great experience with Audi Des Moines, with my previous cars, as well as my current one. They are responsive, courteous, and they really care about their customers! Moines, with my previous cars, as well as my current one. They are responsive, courteous, and they really care about their customers! More

by HVilez Verified Customer Verified Customer

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Very fast & friendly service. I really wish the car was properly detailed. Some stains in the headliner. Otherwise, a very good overall experience! I really wish the car was properly detailed. Some stains in the headliner. Otherwise, a very good overall experience! More

by wilcox_bobby Verified Customer Verified Customer

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Everyone worked with me to make a great experience. I got the car I wanted and am happy with my purchase I got the car I wanted and am happy with my purchase More

by SUSAN1KIDD Verified Customer Verified Customer

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Friendly staff good communications and informative. My sales person Elvis was top notch. Looking forward to a relationship with this sales person and dealership. Hope the service department is just as My sales person Elvis was top notch. Looking forward to a relationship with this sales person and dealership. Hope the service department is just as easy to work with. More

by BREWDOG57 Verified Customer Verified Customer

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