Alex Anaya
Alex Anaya at Toyota of Downtown L.A.

Alex Anaya | Page 10

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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3.8
102 Reviews

Languages Spoken

English English

Spanish Spanish

3.8

102 Reviews

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102 Reviews of Alex Anaya

August 09, 2021

Dealership Rating
Employee Rating

Thank you Mr. Anaya for all your help you did an amazing job and was very helpful. Great costumer service More

by Maria Velazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Toyota of Downtown L.A. responded

Hi Maria and thanks for the great feedback! We're very happy that Mr. Anaya was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 01, 2021

Dealership Rating
Employee Rating

I brought my truck in for service and I'm very pleased with the service I received they did a good job. I'm satisfied. More

by EEdgar E Fajardo
Customer Service
Recommend Dealer
Yes
Jul 06, 2021

Toyota of Downtown L.A. responded

Edgar, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 21, 2021

Dealership Rating
Employee Rating

Didn't give me full details and tried to rip me off, also didn't even apply the 1250 cash back offer even after I told them to many times More

by MARIOSIFUENTES2000
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marcos Aguilar, Maria Arroyo , Francisco Alvarado, Michael Briseno, Lenin Calero, John Castro, Jimmy Choi

Jun 04, 2021

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

April 21, 2021

Dealership Rating
Employee Rating

They only think about them, they never comply with what they say in the end they come out with other things. and the payments are ridiculous. More

by SANCHEZ1045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Aman Abraham, Kenny Gutell

Apr 23, 2021

Toyota of Downtown L.A. responded

We’ve received your comments and are reviewing them with our team. Please contact us directly if you’d like to discuss your concerns further Sincerely, the Toyota of Downtown LA Team

April 15, 2021

Dealership Rating
Employee Rating

Everything was executed perfectly. Javier did everything he could to get me what i needed and Jason helped me with the payment and final paperwork. More

by JAKEONANDROID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Toni Hernandez , Francisco Alvarado, Richard Natividad, Ricardo Rodriguez, Javier (sales), Jason (finance)

Apr 19, 2021

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

April 05, 2021

Dealership Rating
Employee Rating

Great Experience.....Will be my Service Advisor for years to come great job... Alex was very helpful . Had my vehicle ready at the time he promised More

by Fandodger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2021

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

January 14, 2021

Dealership Rating
Employee Rating

I’m disappointed with this dealership because it took too many days to fix my car and now has two problems that it didn’t have before. I took it back and I was told that they couldn’t find them . It still ha More

by adan9610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 22, 2021

Toyota of Downtown L.A. responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. If you would like to discuss this further, don't hesitate to contact us. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Jan 27, 2021

adan9610 responded

Thank you for responding to me , and yes I would like to discuss the issues that my car was left with. I will give you a call tomorrow and explain to you what’s wrong with my car. Thanks .

December 25, 2020

Dealership Rating
Employee Rating

Professional, courteous and bent over backwards to please me and make my purchase a very happy experience. Outstanding customer service and customer satisfaction. Wouldn’t go to any other dealership. More

by ritay09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2020

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. David Shin - General Sales Manager - dshin@dtlamotors.com

December 04, 2020

Dealership Rating
Employee Rating

Ben Girmay needs a promotion, a raise, and 20 weeks PTO. Also, a longer lunch break, an assistant, and another promotion. It is my strong opinion that such worksmanship should be honored with a plague or fr More

by COLINSOMOGIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcos Aguilar, Maria Arroyo, Gary Kamoshida , Francisco Alvarado, Michael Briseno, Lenin Calero, Richard Natividad, Roger Omine, Ricardo Rodriguez, Ben Girmay

Dec 07, 2020

Toyota of Downtown L.A. responded

Thank you for your great review, Colin ! We're glad to have Ben on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

October 02, 2019

Dealership Rating
Employee Rating

Good service This was my second car buying at Toyota and the service was the best. Since I arrived and pick my car to financing. I’m blessed to have gotten the hel More

by JESSICASAGASTUME10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Perez

Oct 02, 2019

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Jessica. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, David Shin - General Sales Manager

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