Alex Anaya
Alex Anaya at Toyota of Downtown L.A.
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Alex Anaya | Page 10

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.8
96 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

96 Reviews

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96 Reviews of Alex Anaya

January 13, 2021

Dealership Rating
Employee Rating

I’m disappointed with this dealership because it took too many days to fix my car and now has two problems that it didn’t have before. I took it back and I was told that they couldn’t find them . It still ha More

by adan9610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 22, 2021

Toyota of Downtown L.A. responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. If you would like to discuss this further, don't hesitate to contact us. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Jan 27, 2021

adan9610 responded

Thank you for responding to me , and yes I would like to discuss the issues that my car was left with. I will give you a call tomorrow and explain to you what’s wrong with my car. Thanks .

December 25, 2020

Dealership Rating
Employee Rating

Professional, courteous and bent over backwards to please me and make my purchase a very happy experience. Outstanding customer service and customer satisfaction. Wouldn’t go to any other dealership. More

by ritay09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 29, 2020

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. David Shin - General Sales Manager - dshin@dtlamotors.com

December 03, 2020

Dealership Rating
Employee Rating

Ben Girmay needs a promotion, a raise, and 20 weeks PTO. Also, a longer lunch break, an assistant, and another promotion. It is my strong opinion that such worksmanship should be honored with a plague or fr More

by COLINSOMOGIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Marcos Aguilar , Maria Arroyo, Gary Kamoshida, Ricardo Rodriguez , Francisco Alvarado, Michael Briseno, Lenin Calero, Richard Natividad, Roger Omine, Ben Girmay

Dec 07, 2020

Toyota of Downtown L.A. responded

Thank you for your great review, Colin ! We're glad to have Ben on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

October 02, 2019

Dealership Rating
Employee Rating

Good service This was my second car buying at Toyota and the service was the best. Since I arrived and pick my car to financing. I’m blessed to have gotten the hel More

by JESSICASAGASTUME10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Perez

Oct 02, 2019

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Jessica. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, David Shin - General Sales Manager

September 06, 2019

Dealership Rating
Employee Rating

Good service great team This is the second time that I have worked with Mike. He’s a very effective communicator. The oil change service was efficient and the ride share is a More

by McPears
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Briseno

Sep 08, 2019

Toyota of Downtown L.A. responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Chris Cokonis - Service Manager

November 02, 2018

Dealership Rating
Employee Rating

Excellent Very friendly staffs & my advisor is very accommodating & honest, ambience of the surroundings is very clean & nice. A job well done keep up the good More

by MELICHU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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