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Alex Anaya
Alex Anaya at Toyota of Downtown L.A.

Alex Anaya | Page 3

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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3.9
103 Reviews

Languages Spoken

English English

Spanish Spanish

3.9

103 Reviews

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103 Reviews of Alex Anaya

August 12, 2023

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Employee Rating

I have been helped by multiple service employees, but no one like Alex ! He is an exceptional service rep! He finds a solution to all my dilemas and has excellent communication skills, to say I only visit D More

by Morenasoto1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 12, 2023

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Employee Rating

Estoy muy agradecido por el servicio y las ofertas que me ofrecieron. Gracias Jonathan espero poder encontrarlo de nuevamente en mi próxima visita a Toyota Downtown LA. More

by anastaciovasquez227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo, Abraham Alvarado, Melesio Rodriguez, Jose "Fernando" Saavedra , Erick Cordova, Jonathan Lopez Camacho, Leonel Maldonado

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Aug 15, 2023

Toyota of Downtown L.A. responded

Muchas gracias, que tenga un día exelente! Sinceramente, The Toyota of Downtown LA Team

August 02, 2023

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Employee Rating

Good people, always there to help you, but there is room to improve, I will be coming back. More

by toy4r2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Alvarado, Jose "Fernando" Saavedra

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Aug 04, 2023

Toyota of Downtown L.A. responded

We are glad to hear that your visit was an overall positive one. Please contact us to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Toyota of Downtown LA Team

July 29, 2023

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Employee Rating

Alex provided amazing customer service keeping me informed about the service the car was receiving and needing in the near future. More

by elmervasquez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2023

Toyota of Downtown L.A. responded

Thanks for your awesome review! I am very happy to hear that Alex was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 28, 2023

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Alex was very helpful in letting me know what maintenance my car needed and the price. He answers your questions in a very informative manner and in general, just makes you feel comfortable. Getting your car More

by rebeccagalvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Toyota of Downtown L.A. responded

Thank you for writing this amazing review for our team, Rebecca! I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 24, 2023

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Employee Rating

Alex is amazing. He was extremely helpful and answered all my questions. My car was ready when he said that it would be. More

by Ramon V.
Recommend Dealer
Yes
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Jul 26, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Ramon! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 23, 2023

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Employee Rating

This dealership is sketchy on the sales side, but on the service, it's been great. I've been coming here since 2019, and I’ve never encountered an issue with service until recently. For whatever reason, my More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maria Arroyo, Jimmie Saucedo, Jose "Fernando" Saavedra , Carlos Pelayo

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Jul 24, 2023

Toyota of Downtown L.A. responded

Hi Andres, thank you for reaching out, and we appreciate your business! We will share your concerns with our leadership team to ensure a proper investigation and resolution. Please let me know if you would like me to connect you with someone on the sales side in order to discuss any of your other concerns. Thank you, Chris Cokonis

July 23, 2023

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Employee Rating

Thank you Alex for your time a an excellent service, thank you again I'm very pleased. More

by El.alva74@gmail.com
Recommend Dealer
Yes
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Jul 25, 2023

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 21, 2023

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Employee Rating

As always, excellent customer service. Very professional and responsive. He always makes our experience worthwhile. More

by francisco.isidoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2023

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone, Francisco. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Toyota of Downtown LA Team

July 13, 2023

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Employee Rating

Alex was very professional and kind, and explained everything in detail to me. I had a great experience thanks to Alex. More

by sarahwilkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2023

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone, Sarah. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Toyota of Downtown LA Team

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