Alex Bourque

Misled and Ignored – 2023 Silverado Duramax Nightmare from Day One I bought a 2023 Chevrolet Silverado 1500 High Country Duramax from Tim’s Truck Capital exactly 20 days ago, and I’ve only had it in m from Day One I bought a 2023 Chevrolet Silverado 1500 High Country Duramax from Tim’s Truck Capital exactly 20 days ago, and I’ve only had it in my possession for 2 days total. The dealership has had the truck ever since. Shortly after buying it, I was told the engine needed to be replaced. After more than a week and a half of waiting, that diagnosis changed - I was then told it was a DPF (Diesel Particulate Filter) issue instead. As of today, the dealership still has the truck, and I have no way of knowing whether the issue has actually been fixed. The biggest problem isn’t just the mechanical failure - it’s the complete lack of communication. I’ve had to call them over and over to get even the most basic updates, because nobody ever reaches out proactively. At first, I declined a loaner because I was told I’d have to drive an hour each way to pick one up - which made no sense when I was already down a vehicle. It took them nearly two full weeks before they finally arranged to deliver a loaner to me, leaving me without transportation for most of that time. To make matters worse, I later discovered that I’d been misled about the truck’s towing capacity. I was told it would be a major upgrade from my previous truck, but after reviewing the specs, it tows almost exactly the same. After going through a trade, financing, and now weeks without the truck I purchased, I’ve gained absolutely nothing but frustration. I haven’t even made my first payment yet, and I already regret this purchase. Between the misinformation, lack of communication, and being without my vehicle for nearly the entire time I’ve owned it, this has been one of the most disappointing dealership experiences I’ve ever had. If you’re considering buying from Tim’s Truck Capital, be cautious. Get every claim about towing or performance in writing, and don’t expect much communication or accountability once they have your money. More

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Attentive to the customer's needs and willing to work to make the deal work. make the deal work. More

by sarsenault820 Verified Customer Verified Customer

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Super helpful and fair, everyone here helped me buy the car of my dreams for an affordable price car of my dreams for an affordable price More

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Unbelievable work by Lenny to get me into a Mazda CX9! He worked with what I needed for me and my family! He worked with what I needed for me and my family! More

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Very helpful and easy to work with. The trade in was fair and the staff were so helpful. I would totally recommend Cody and Laura and the entire crew when looking for a great used car. The trade in was fair and the staff were so helpful. I would totally recommend Cody and Laura and the entire crew when looking for a great used car. Thanks everyone! More

by ANGIE S Verified Customer Verified Customer

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Customer service had a prompt response. They were thorough, attentive and courteous. Quite pleased with our experience They were thorough, attentive and courteous. Quite pleased with our experience More

by pjk_m Verified Customer Verified Customer

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This is the second vehicle we have purchased here. So far we are very happy. All of the guys we dealt with were really laid back and personable. Easy to chat with, no pressure sales approach. So far we are very happy. All of the guys we dealt with were really laid back and personable. Easy to chat with, no pressure sales approach. More

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Great people, helped me make sure of what i was looking for and steered me away from anything that wouldnt have been a good fit for what i needed. Everyone there was professional but personable, honestly a for and steered me away from anything that wouldnt have been a good fit for what i needed. Everyone there was professional but personable, honestly a great dealer and i would recommend them a moments notice. More

by dixonjameel Verified Customer Verified Customer

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Excellent people excellent prices excellent quality - the best dealership experience that I have ever had ! best dealership experience that I have ever had ! More

by keyspond Verified Customer Verified Customer

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Amber was great to deal with. Made it easy and quick. Very communicative and responsive Made it easy and quick. Very communicative and responsive More

by monns95 Verified Customer Verified Customer

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