Alex Clothier | Page 22

My service advisory Alex has always given great service. By phone or in person he handles the job. Thanks again Alex for the great work. By phone or in person he handles the job. Thanks again Alex for the great work. More

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I would like to think you Mercedes for Casey, Dean, Allen and Alex they are so awesome. They listed to what my needs where, knew what I was feeling, had confidence, given me motivating, honesty about Allen and Alex they are so awesome. They listed to what my needs where, knew what I was feeling, had confidence, given me motivating, honesty about the sale and they made it happen. If I can describe them it would be: ability to listen, empathy, confidence, enthusiasm, multitasking skills, honesty, adaptability, communication, passion, persistence, tenacity, charm, imagination, patience, initiative. Above all helpful and I tell others. Thank you very much for your time, patient, consideration and your assistance. I could have not done this with out you. Have a bless day and keep up the good work. More

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Alex does a wonderful job at communicating and advocating for his clients. Always ensures I am taken care of efficiently and w great care ! Thx Alex ! for his clients. Always ensures I am taken care of efficiently and w great care ! Thx Alex ! More

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It is a pleasure in receiving impeccable service from Alex. Alex is thorough & always goes the extra mile. Alex, your the best, appreciate all you do. Alex. Alex is thorough & always goes the extra mile. Alex, your the best, appreciate all you do. More

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The Service team and my Service Advisor, Alex Clothier, provided excellent and professional services to support maintenance of my Benz! I was also provided with a comfortable loaner vehicle that helped to provided excellent and professional services to support maintenance of my Benz! I was also provided with a comfortable loaner vehicle that helped to make my overall service experience efficient and successful. Great job!! More

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I was driving on I-95 N around Laurel, MD. heading to Kutztown University in Pennsylvania when I hit a massive rut/hole in the middle lane causing my left rear tire to go flat and knocking the sensor out Kutztown University in Pennsylvania when I hit a massive rut/hole in the middle lane causing my left rear tire to go flat and knocking the sensor out. I transferred my two teenagers from my vehicle to vehicle #2 that my wife was driving and they continued North while I eventually made it to the Mercedes Service Center in Annapolis. I was very stressed out and that was when I begin to be taken care of by Alex Clothier. He quoted a replacement tire fee with the sensor to be around $485 and the tire was also not in stock until Monday. Alex saw that I only owned my new vehicle for 2 weeks and he felt bad for me. He talked to management and he told me not to worry about the tire because they will cover me with Mercedes Benz Bucks. Alex also put me in a Loaner Mercedes Benz 350GLC SUV and he told me "Not to worry because I was going to Pennsylvania!" I couldn't believe that level of Top Level Service and I was so impressed that I put it on my Facebook page. I did make it safely to Pennsylvania and I picked up my family and brought them back while leaving my old vehicle with my Son in College. I definitely want to thank Alex Clothier for superior service! More

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My review is for my experience at the Service Center. I pulled in, no appointment, but needed a tire replaced. I was directed to Alex. And was so glad for it! From the first moment - he was helpful, gave pulled in, no appointment, but needed a tire replaced. I was directed to Alex. And was so glad for it! From the first moment - he was helpful, gave lots of information, even showed me a couple cars on the lot, as he knew I was in the market for a new one. I feel that I got a great education from him, as well as excellent service. I plan to buy my new automobile from the dealership, and have it service THERE, all thanks to Alex!! More

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Amazing customer service Alex has always gone up and beyond amazing customer service . We have gone to him a few years and trust him completely. Thank you Alex for all you do Alex has always gone up and beyond amazing customer service . We have gone to him a few years and trust him completely. Thank you Alex for all you do . Your the best!! More

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We cannot say enough about Alex’s customer service! He is extremely helpful and professional. He is our go to guy at Mercedes Service Center! extremely helpful and professional. He is our go to guy at Mercedes Service Center! More

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Alex is a wonderful service advisor. He is extremely helpful and attentive and gets the work done fast with excellent customer service. Thank you Alex!!! helpful and attentive and gets the work done fast with excellent customer service. Thank you Alex!!! More

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