Alex Deno | Page 3

Sullivan Buick GMC responded

Ms. Lubich, thank you for your review. We appreciate your patience with the process and want to assure you we are working diligently to get your vehicle back to you. To clarify, the front bumper is required to be removed in order to replace the headlamp. When we took it off we noticed it had some paint issues, which is why we sent it to the body shop to be touched up. Our team has worked hard to keep you in the loop as the repair progresses, but if you have specific feedback about the process, please feel free to reach out to us directly. Thank you again for your trust and your patience. Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your kind words! We appreciate you taking the time to share your experience with us. It's wonderful to hear that our team is taking great care of your family and friends. We look forward to serving you all again in the future! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that Alex provided you with helpful service and that you found our waiting area comfortable. It’s great to know your car was ready as promised. We appreciate your feedback and look forward to seeing you again at Sullivan Buick GMC. Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for sharing your experience with us, Bill! We’re glad to hear that Alex kept you informed throughout the process. We appreciate your understanding regarding the backorder situation and are happy that we could resolve the electrical issue for you. Your satisfaction is important to us, and we look forward to assisting you again at Sullivan Buick GMC. Safe travels! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your kind words, Glad! We truly appreciate your feedback and are glad to hear you had a positive experience with our team. Our staff strives to take care of our customers, whether they have an appointment or not. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you’ve never had a problem here. It’s great to know that Alex provided you with honest, experienced, and no-pressure service. Our team truly appreciates your kind words and looks forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our service manager and advisor at Sullivan Buick GMC. Your recommendation means a lot to us and we look forward to welcoming you back on your next visit. Safe travels! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a quick and pleasant experience with Alex at Sullivan Buick GMC. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your kind words! We're pleased to hear you always have a pleasant experience at Sullivan Buick GMC. Our team takes pride in making our customers feel welcome and valued. We appreciate your recommendation and look forward to assisting you with your automobile needs in the future! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your wonderful review, Ron! We're delighted to hear that we could assist you so efficiently after your unfortunate incident. It's great to know that you were pleased with the tire replacement and trim repair at Sullivan Buick GMC. We wish you a safe and pleasant journey to Phoenix, and we hope to see you again in the future! Safe travels! Sincerely, The Sullivan Buick GMC Team