Alex Folz | Page 18

I have purchased or leased 13 cars from this dealership and every experience has been unparallelled. They are responsive, polite and the service department is in a class bu itself. and every experience has been unparallelled. They are responsive, polite and the service department is in a class bu itself. More

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The Staff members of this dealership relate to the pleasure of purchasing a new vehicle. They were professional, very knowledgeable and willing to work around my schedule. I was going on a trip, sho pleasure of purchasing a new vehicle. They were professional, very knowledgeable and willing to work around my schedule. I was going on a trip, short on time, and the vehicle was at the dealership and ready for pick-up within 2 days. All required paperwork was prepared and ready for my signature upon my arrival to take delivery of my new SUV. I was given thorough instructions on options I was not familiar with by Mr. London. This was my 3rd vehicle from this Dealership, and will continue to purchase from them and recommend to my family and friends. More

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All of the employess I have named were friendly, well-informed, and MOST IMPORTANTLY WILLING TO HELP. Mercedes is a quality product which can sell itself, but without quality employees, the produc well-informed, and MOST IMPORTANTLY WILLING TO HELP. Mercedes is a quality product which can sell itself, but without quality employees, the product sales diminishes. More

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We purchased our first Mercedes from Mike Lavrenchik in 2007 and the entire purchase and subsequent relationship with the dealership has been incredible. We just replaced our SUV with a new Mercedes and th 2007 and the entire purchase and subsequent relationship with the dealership has been incredible. We just replaced our SUV with a new Mercedes and the process was seamless. Everyone involved has been kind and considerate. Any questions I've had with the technology have been answered totally and demonstrated so that I understand. I trust this dealership from sales to service, and everything in between. They deserve to be rated the Best of the Best, because they are! More

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Bought new MB, and sales representative was wonderful. He was friendly, knew the product, new what I wanted. He gave me the price, It was acceptable, and I drove a new car home. I have used Younger for He was friendly, knew the product, new what I wanted. He gave me the price, It was acceptable, and I drove a new car home. I have used Younger for many years; this was done without any pressure whatsoever. Great team, great dealership, and "I'll Be Back" I have bought several cars from Younger, and Justin Harbert, Alex Foltz, Marty Gillions. Adam Himmelwright, Mike Lavrenchik, mechanics,and everyone else. GREAT SERVICE! support@dealerrater.com More

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I love everyone there. they all are very professional, knowledgeable and very friendly. This is my second Benz in 2 years and I can't wait for my 3rd :) knowledgeable and very friendly. This is my second Benz in 2 years and I can't wait for my 3rd :) More

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I have been looking off and on for a good clean low milage used Mercedes for a couple of years. M-B of Hagarstown and Mike Lavrenchik delivered! I also want to commend Robert Buchannon, Steve, Rita, milage used Mercedes for a couple of years. M-B of Hagarstown and Mike Lavrenchik delivered! I also want to commend Robert Buchannon, Steve, Rita, and Alex for their high level of expertise and courtesy. More

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Stephen was very friendly, easy to talk to and very helpful during our purchase. The whole process did not take long at all. We have had our vehicles serviced in this dealership for a long time and helpful during our purchase. The whole process did not take long at all. We have had our vehicles serviced in this dealership for a long time and never had anything unpleasant happen. Alex Foltz has been our service contact. More

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I am very happy and especially appreciate the honesty of Alex. No other company would ever service my vehicle. The work is always the quality I associate with Mercedes. Alex. No other company would ever service my vehicle. The work is always the quality I associate with Mercedes. More

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As usual my experience in scheduling and drop off with Marty Gillons was an excellent experience. He makes it a personal, however, professional experience. However, my experience with Alex the last few t Marty Gillons was an excellent experience. He makes it a personal, however, professional experience. However, my experience with Alex the last few times at service have been challenging. I feel that he ends up making a mistake with not communicating properly the first time and on a timely basis. The new email cost analysis that you were able to provide me to review the estimates of the repairs was very helpful. However, it was not proceeded by a call telling me to look for it - I just came upon it about 1pm in the afternoon when checking my email. Further, within an hour later, I still never had gotten a call to ask me how I would like to proceed with the repairs, I had to call Alex. I was used to Marty calling me fairly early in the day to discuss the needed repairs and to come up with a plan on how we were going to move forward. Now it was after 2pm and all that was done on my car was done to the car so far was the $139 service and I had several more things that needed repairs. When we did speak we agreed to specific repairs at specific costs. The plan was that I was going to pick up the car the next morning on Friday. However, the next morning the car still was not ready. And when I called and asked Alex what was the plan, he said to me, I don't know, what is the plan! Not the sort of response I was looking for or expected. So then we decided that I was going to pick the car up on Saturday from the sales team so that they could finish the work that day. He committed to call me to confirm all the items were done and that the car was ready for pick up before the day was over. Then he didn't call me until 4:45pm and followed it by an email saying he hoped it was okay to keep the car for the weekend as the tires had not yet arrived and the alignment had to wait until the tires were changed. This unfortunately messed up our plans for the use of the car on Monday morning. I had another body shop picking up the car to do the mirror repair that I didn't let MB complete for over $500 less. Now, that had to be canceled. I had emailed Alex a few times since the process had started and he did not respond to those emails, and it was now 10am on Monday and I had not heard from him, so I called again and had to leave a message. When he called me back about a half hour later, he said the car was ready and we discussed the invoice. He seemed to have forgotten the amounts we agreed to the week before. However, he quickly adjusted the invoice when I reminded him. He also provided someone to bring my car to me and pick up the loaner, which at this point I truly appreciated since the dealership is about a 40 minute drive for me. I have told my friends how much I prefer Hagerstown MB and that I go there due to Marty and he amazing service. I know Alex tried to fix things at the end, but I wish that the communication and follow through was a lot more smooth along the way. More

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