Alex Garcia

I was provided with quick and excellent service and everyone was very polite and professional. everyone was very polite and professional. More

by LAV53 Verified Customer Verified Customer

Print

⭐️ 1 star Absolutely terrible experience. We were told this dealership had a rental available, only to find out that wasn’t actually the case. We were also given one estimate of how long ever We were told this dealership had a rental available, only to find out that wasn’t actually the case. We were also given one estimate of how long everything would take, only to have that time repeatedly change. The worst part was how they handled the situation with our infant. After being told we’d be there for much longer than expected, we simply asked for the car keys so our baby could sit safely and comfortably in the car while we finished paying. They refused to give us the keys. So instead of showing even a little understanding toward a family with an infant who had already been inconvenienced by their inaccurate information, they made us sit there and wait without access to our own vehicle. Things happen and delays happen. What’s unacceptable is lying about having a rental, giving customers inaccurate time estimates, and then refusing a completely reasonable request when an infant is involved. Customer service was nonexistent. I would not recommend this dealership and will not be returning. More

by MCCRAYJESSICA Verified Customer Verified Customer

Print

I came into their service department after having intermittent issues with my Mitsubishi SUV and worked with Alex Garcia as my service advisor. He was very accommodating and understanding of my time intermittent issues with my Mitsubishi SUV and worked with Alex Garcia as my service advisor. He was very accommodating and understanding of my time and budget constraints that day. When it came to repairs, he explained things to me in a straightforward way as far as what was needed and the mechanics got the work done quickly. Thanks Alex & Biggers service department! More

by b_board Verified Customer Verified Customer

Print

The employees were helpful throughout the process. They followed up in a timely matter and communicated clearly. They followed up in a timely matter and communicated clearly. More

by LV Verified Customer Verified Customer

Print

I have always received outstanding service from Biggers Mitsubishi. I first walked into their showroom in 1999. I wanted to test drive one specific model. They made a copy of my driver's license, pulled th Mitsubishi. I first walked into their showroom in 1999. I wanted to test drive one specific model. They made a copy of my driver's license, pulled the car I wanted to test drive around to the front, and gave me the keys. That was it!, They did not get in with me, which is what I had always been used too. After what I had been through at other dealerships with test drives, I said to myself, even if I don't get this car, I will get something from this dealership. I have only dealt with this dealership since then. Plus I get a birthday card from them (Jim Casey) yearly! More

by mr_boyd Verified Customer Verified Customer

Print