Alex Garcia
Alex Garcia at Biggers Mitsubishi

Alex Garcia

Service Advisor

Biggers Mitsubishi

1325 E Chicago St
Elgin, IL 60120

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4.6
13 Reviews
4.6

13 Reviews

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13 Reviews of Alex Garcia

November 11, 2026

Dealership Rating
Employee Rating

Not often, do you hear anyone say that they bring their car to the dealership because they know they’ll be taken care of. I can honestly say I trust the people at Biggers to be fair, honest and do quality More

by JanFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto

November 02, 2026

Dealership Rating
Employee Rating

I can’t say much about the dealership itself, but I can definitely speak about the service department. Biggers Mitsubishi is the only place I trust for reliable service. Huge thanks to Michael for alway More

by PIOTRDUDEK
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto

November 02, 2026

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Employee Rating

Alex was friendly and knowledgeable. He explained everything thoroughly about things that needed to be done on my car. My car was done the next day. More

by JODISHOPSALOT
Service Price Transparency
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Recommend Dealer
Yes

October 23, 2026

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I brought my car in for regular maintenance. They explained everything. The turnaround time was fast, and my car was ready right when they promised. I’ll definitely be coming back here More

by mareklozanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2026

Biggers Mitsubishi responded

Thank you for the fantastic 5-star review! We're happy to hear that our Service Department made your maintenance visit quick, easy, and convenient. Providing clear communication, timely service, and delivering on our promises are all important to us. We truly appreciate your trust in Biggers Mitsubishi and are thrilled to know you'll be returning for future service needs. We look forward to seeing you again!

October 18, 2026

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Good service, people worry about your hapiness and try to listen to all your concerns More

by abgeraliz
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rafal Sterkowiec

Oct 23, 2026

Biggers Mitsubishi responded

Thank you for sharing your experience with Biggers Mitsubishi! We are glad to hear our service team made you feel heard and valued. Listening to your concerns and making sure you're comfortable with your service experience are important to us. We appreciate your trust and recommendation and look forward to welcoming you back.

October 12, 2026

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Professionalism, speed ,welcome,hmm 15 words will be too mutch for me guys, just you are perfect. More

by harpaddaniel
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Koller

Oct 13, 2026

Biggers Mitsubishi responded

Thank you for the amazing 5-star review! We love your enthusiasm and truly appreciate your kind words! We're thrilled that our team's professionalism, efficiency, and welcoming atmosphere made such a great impression. Knowing you had such a positive experience means the world to us. Thank you for choosing Biggers—we look forward to seeing you again!

October 09, 2026

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Mike is great and always works with me to help me get the best deal. He listens to my needs and follows up when he says he will. More

by MJULSETH
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto, Jose Perez

Oct 10, 2026

Biggers Mitsubishi responded

Thank you for the wonderful 5-star review! We’re so glad Mike continues to provide you with excellent service by listening to your needs, helping you get the best deal possible, and following through on his promises. We’ll be sure to share your kind words with him. Your continued trust and loyalty mean a great deal to us. Thank you for choosing Biggers—we truly appreciate your business!

September 30, 2026

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Friendly staff and I can always trust Jim with my vehicle recommendations. He’s helped me purchase three cars and four overall within my family. More

by richardmichael27
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Casey

Oct 01, 2026

Biggers Mitsubishi responded

Richard, thank you for your continued trust and loyalty to Biggers Mitsubishi! It’s wonderful to hear that Jim has consistently provided recommendations you can count on and has been there to help with three of your purchases and four vehicles for your family overall. We truly appreciate your business and your kind words about our team. We look forward to helping you and your family for many years to come.

September 10, 2026

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I was provided with quick and excellent service and everyone was very polite and professional. More

by LAV53
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nate Koller

Sep 17, 2026

Biggers Mitsubishi responded

Thank you for the wonderful 5-star review! We’re glad our team provided quick, excellent service while making sure you were treated with courtesy and professionalism throughout your visit. We truly appreciate your kind words and thank you for choosing Biggers. We look forward to serving you again!

August 09, 2026

Dealership Rating
Employee Rating

⭐️ 1 star Absolutely terrible experience. We were told this dealership had a rental available, only to find out that wasn’t actually the case. We were also given one estimate of how long ever More

by MCCRAYJESSICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jennifer Paluch

Aug 10, 2026

Biggers Mitsubishi responded

Hello Jessica, I am sorry to hear about these issues. I will discuss this today with Brian and Ali at our Mitsubishi store. Please accept our apologies and a member of our staff will be contacting you to see how we can regain your trust. Thank you.

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