Jennifer Paluch

⭐️ 1 star Absolutely terrible experience. We were told this dealership had a rental available, only to find out that wasn’t actually the case. We were also given one estimate of how long ever We were told this dealership had a rental available, only to find out that wasn’t actually the case. We were also given one estimate of how long everything would take, only to have that time repeatedly change. The worst part was how they handled the situation with our infant. After being told we’d be there for much longer than expected, we simply asked for the car keys so our baby could sit safely and comfortably in the car while we finished paying. They refused to give us the keys. So instead of showing even a little understanding toward a family with an infant who had already been inconvenienced by their inaccurate information, they made us sit there and wait without access to our own vehicle. Things happen and delays happen. What’s unacceptable is lying about having a rental, giving customers inaccurate time estimates, and then refusing a completely reasonable request when an infant is involved. Customer service was nonexistent. I would not recommend this dealership and will not be returning. More

by MCCRAYJESSICA Verified Customer Verified Customer

Report | Print

Dislike the video to explain car service needs. Narrator for video is obnoxious Been having car serviced at Biggers for eight years. This visit by far was totally unlike the good service I norm Narrator for video is obnoxious Been having car serviced at Biggers for eight years. This visit by far was totally unlike the good service I normally get. More

by James Verified Customer Verified Customer

Report | Print

Sold a car as excellent condition with collision marks, bald tires, 35% oil life, and the ac stopped working two days later. Along with temp gauge not working, engine fan blowing non stop, and warning mess bald tires, 35% oil life, and the ac stopped working two days later. Along with temp gauge not working, engine fan blowing non stop, and warning messages came on the screen. Dealership refused to work to remedy the situation. More

by Jessicavtw Verified Customer Verified Customer

Report | Print

Super super super super super super Honest honest honest honest Polite polite polite polite polite honest Polite polite polite polite polite More

by januszsty Verified Customer Verified Customer

Report | Print

When you call to schedule a appointment they get you in fast,and you can count on the technicians to do things right. fast,and you can count on the technicians to do things right. More

by ALANWILLIAMS799 Verified Customer Verified Customer

Report | Print

I've been a Mitsubishi owner for well over 20 years now and recently had to retire my 2006 vehicle. I wholeheartedly believe in the products in which Mitsubishi manufactures and look forward to another rel and recently had to retire my 2006 vehicle. I wholeheartedly believe in the products in which Mitsubishi manufactures and look forward to another reliable 17 years with my new 2023 vehicle. Having known Keith Becker from the Schaumburg location has made my transition to Biggers a fully confident one for me. And the entire Biggers sales team patiently and diligently helped me with my new 2023 vehicle purchase as well. Thank you!! More

by ksfran Verified Customer Verified Customer

Report | Print