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Alex Hienz
Alex Hienz at Gordie Boucher Ford of Menomonee Falls
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Alex Hienz

Service Manager

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

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4.5
27 Reviews

Dealership Experience

4 yrs, 2 mos

4.5

27 Reviews

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27 Reviews of Alex Hienz

February 28, 2025

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Employee Rating

Robert and crew very helpful. I know my repair situation was challenging. Kept me informed. More

by Mjgreulich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Feb 28, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Robert and our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

February 28, 2025

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Employee Rating

This dealership didn’t resolve any of my issues with my vehicle when I picked it up after being there almost 3 weeks never figured out anything and on my drive to bring it to another dealership the vehicle More

by BDIEDERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Pleugers

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Mar 03, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Alex Hienz Service Manager 262-225-9010

February 03, 2025

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Employee Rating

Gordy Boucher service department does excellent work and when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names More

by davelamberton
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Katie Kerby, Craig Knabe, Errick Clay

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Feb 03, 2025

Gordie Boucher Ford of Menomonee Falls responded

Dave, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

November 24, 2024

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Employee Rating

Craig is WONDERFUL. He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig More

by shilohmckinney23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Baackes, Robert Krueger, Matt Schiewe, Charles Pleugers, Milan Fridl, Katie Kerby, Craig Knabe, Errick Clay

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Nov 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that Craig was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

November 02, 2024

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Working with my salesman Joe Jurban and the service staff at Gordie Boucher in Menomonee Falls is a pleasure. The shuttle service they offer during scheduled maintenance is a great feature for someone with l More

by PORLANDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Jubran, Robert Krueger, Milan Fridl, Jeff Samp, Laura Hoeller, Katie Kerby, Errick Clay

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Nov 03, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your wonderful review! We are thrilled that Joe and the team had the opportunity to provide you with great service. We thank you for choosing Gordie Boucher Ford of Menomonee Falls! Jeff Samp General Sales Manager 262-225-9010

October 25, 2024

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Employee Rating

I had several needs that needed to be taken care of. The communication was very good with the text updates. They were able to get me in very timely. Price was also fair. The tire price was quite com More

by david.budzynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Kerby

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Oct 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us, David. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

September 02, 2024

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Employee Rating

I bought my truck in for a oil change and recall. They did the oil change but not the recall. More

by Morgangotit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Krueger, Katie Kerby, Errick Clay

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Sep 06, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Hienz Service Manager 262-225-9010

August 18, 2024

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Employee Rating

Thedealership was fine. The delay was caused by FordMotor Company's delay in deciding if the repair was covered under warranty. More

by pdchaplain8906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Kerby

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Aug 18, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls. We look forward to having you as one of our valued customers for many more years to come! Alex Hienz Service Manager 262-225-9010

August 11, 2024

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Employee Rating

We have always had excellent service. Would highly recommend Gordie Boucher to friends and family. More

by lisadankert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Hassell , Robert Krueger, Matt Schiewe, Charles Pleugers, Jeff Samp, Katie Kerby, Craig Knabe, Errick Clay

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Aug 12, 2024

Gordie Boucher Ford of Menomonee Falls responded

Lisa, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come! Alex Hienz Service Manager 262-225-9010

August 05, 2024

Dealership Rating
Employee Rating

Excellent customer service. I was well taken care of. All expectations met, all repairs were completed More

by reddgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

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