Errick Clay
Errick Clay at Gordie Boucher Ford of Menomonee Falls

Errick Clay

Express Service Advisor

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.9
46 Reviews
4.9

46 Reviews

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46 Reviews of Errick Clay

August 06, 2026

Dealership Rating
Employee Rating

Dealership has been thorough, courteous and not overly aggressive ! Service has been excellent staff always courteous and professional @ More

by masears622
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 06, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing you found our service department thorough and respectful means a lot to our team, and we appreciate your five-star rating. We’re glad your Ford Mustang is in good hands. Jeff Samp General Sales Manager 262-225-9010

August 03, 2026

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Excellent service by the service manager and the service team providing exterior of my vehicle detail cleaning where they knew I was waiting for my vehicle and they provided exceptional customer service tod More

by Calvin.Frazier
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers, Mel Ehnert , Kory lambert

Aug 03, 2026

Gordie Boucher Ford of Menomonee Falls responded

Charles and our service team appreciate you highlighting the care you received today. We’re glad we could complete the exterior detail on your Chevrolet Cruze Limited while you waited. We look forward to assisting with your vehicle care again soon. Jeff Samp General Sales Manager 262-225-9010

July 29, 2026

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Employee Rating

I called to get my truck in ,as it had done some weird things while pulling a trailer loaded with product. I was told I could bring it and leave it as the next appointment wasn't until the folling Tuesday More

by david.williamson
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: The gentleman that heads SERVICE!

Jul 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s great to hear your Ford F-350 was ready ahead of schedule so you could stick to your work plans. Errick and our service team appreciate your kind words and are here whenever you need us again. Jeff Samp General Sales Manager 262-225-9010

July 29, 2026

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I came in to buy tires as an employee and they helped find the right ones. More

by LOEHRL40
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team guided you to the best tire options for your Nissan. Thank you for the 5-star review. Jeff Samp General Sales Manager 262-225-9010

July 22, 2026

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Employee Rating

Tried to charge me 179. 90 for a belt when my water pump replacement. Which was under warranty. Now if you guys wanted me to pay for just a belt when ok but to charge me the More

by engine08retired
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim Cesar

Jul 27, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your feedback. We take all customer concerns seriously and regret that your experience left you feeling this way. Our goal is always to provide clear, transparent pricing for all parts and labor. Your comments will be shared with the team. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Jeff Samp General Sales Manager 262-225-9010

July 17, 2026

Dealership Rating
Employee Rating

Mel, Eric, and Charles are very helpful and knowledgeable in the commercial service division. I have 2 commercial vehicles and am a regular service patron. Jonas in the mobile service division is also a grea More

by Bill Champion
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers, Andy Budd, Mel Ehnert , Jonad Stidham - mobile service technician

Jul 17, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate your continued trust in us for servicing your Ford E350. We’re glad Mel and Charles have offered helpful, knowledgeable support, and that our mobile service team continues to meet your needs efficiently. Your recommendation means a great deal to us. Jeff Samp General Sales Manager 262-225-9010

July 10, 2026

Dealership Rating
Employee Rating

Errick Clay is one of the most upbeat, easy going service advisors that I've ever met. He is most certainly an asset to Boucher's organization. Keep up the good work ;) -Carlee B More

by CARLEE
Recommend Dealer
Yes
Jul 10, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s wonderful to hear Errick’s upbeat approach made your Chevrolet Silverado 1500 service visit enjoyable. We’re pleased he provided such positive support for your needs. Please reach out whenever we can assist with future maintenance. Jeff Samp General Sales Manager 262-225-9010

July 09, 2026

Dealership Rating
Employee Rating

Happy the new building now takes class a motorhomes. Thorough inspection and appreciated the videos. Quick turnaround too. Overall a pleasant experience from start to finish. More

by B Schultz
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 09, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re thrilled our new facility can now accommodate Class A motorhomes and that Errick provided a detailed inspection with informative videos. We’re glad the turnaround was swift and your Ford service went smoothly from start to finish. Thank you for sharing your positive experience. Jeff Samp General Sales Manager 262-225-9010

June 18, 2026

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Employee Rating

Work was done in the time frame discussed and all repairs were thoroughly communicated through the duration of the process More

by Marriott Construction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers

Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad our team completed your Ford repairs within the agreed timeframe and kept you informed throughout the process. Your five-star rating means a lot to us. Thank you for trusting us with your vehicle. Jeff Samp General Sales Manager 262-225-9010

May 23, 2026

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Employee Rating

Great service, quick easy! Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great! More

by SHAWN.HOFSTETTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team could make the service on your Ford F-250 quick and clear, and that the video overview added value to your visit. Thank you for recommending us, and we look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

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