Errick Clay
Errick Clay at Gordie Boucher Ford of Menomonee Falls

Errick Clay

Express Service Advisor

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.9
50 Reviews
4.9

50 Reviews

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50 Reviews of Errick Clay

October 17, 2026

Dealership Rating
Employee Rating

The car was returned in a timely manner and I received good communication through out the day. More

by redntra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad our service department returned your Ford Bronco promptly and kept you informed throughout the day. Thank you for the five-star rating. Jeff Samp General Sales Manager 262-225-9010

October 17, 2026

Dealership Rating
Employee Rating

Terrific experience. My vehicle was picked up and dropped off which was so convenient. I was able to see the work performed on my vehicle via an E-mailed video. More

by LUANNSEEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing that our pickup and drop-off service felt convenient to you means a lot to our service team. We’re glad the emailed video gave you a clear look at the work performed on your Ford Escape. Your five-star rating and kind remarks mean a great deal to us. Jeff Samp General Sales Manager 262-225-9010

October 02, 2026

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Employee Rating

From start to finish, the team did a great job doing maintenance and much needed repairs on our class A motorhome! More

by robertehoffman55
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adrianna Mayen , Mechanics

Oct 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thorough upkeep and dependable repairs are at the heart of how our service department operates. Hearing that you felt supported from start to finish means a lot to our team. Jeff Samp General Sales Manager 262-225-9010

September 24, 2026

Dealership Rating
Employee Rating

Great service as usual from staff definitely always would go back 100% recommend to friends and family More

by jcpackerfan69
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 24, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad our service team could provide consistently reliable care for your Ford F-150. Knowing you’d recommend us wholeheartedly to friends and family means a lot to our team. Jeff Samp General Sales Manager 262-225-9010

August 06, 2026

Dealership Rating
Employee Rating

Dealership has been thorough, courteous and not overly aggressive ! Service has been excellent staff always courteous and professional @ More

by masears622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing you found our service department thorough and respectful means a lot to our team, and we appreciate your five-star rating. We’re glad your Ford Mustang is in good hands. Jeff Samp General Sales Manager 262-225-9010

August 03, 2026

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Employee Rating

Excellent service by the service manager and the service team providing exterior of my vehicle detail cleaning where they knew I was waiting for my vehicle and they provided exceptional customer service tod More

by Calvin.Frazier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers, Mel Ehnert , Kory lambert

Aug 03, 2026

Gordie Boucher Ford of Menomonee Falls responded

Charles and our service team appreciate you highlighting the care you received today. We’re glad we could complete the exterior detail on your Chevrolet Cruze Limited while you waited. We look forward to assisting with your vehicle care again soon. Jeff Samp General Sales Manager 262-225-9010

July 29, 2026

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Employee Rating

I called to get my truck in ,as it had done some weird things while pulling a trailer loaded with product. I was told I could bring it and leave it as the next appointment wasn't until the folling Tuesday More

by david.williamson
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: The gentleman that heads SERVICE!

Jul 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s great to hear your Ford F-350 was ready ahead of schedule so you could stick to your work plans. Errick and our service team appreciate your kind words and are here whenever you need us again. Jeff Samp General Sales Manager 262-225-9010

July 29, 2026

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Employee Rating

I came in to buy tires as an employee and they helped find the right ones. More

by LOEHRL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team guided you to the best tire options for your Nissan. Thank you for the 5-star review. Jeff Samp General Sales Manager 262-225-9010

July 22, 2026

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Employee Rating

Tried to charge me 179. 90 for a belt when my water pump replacement. Which was under warranty. Now if you guys wanted me to pay for just a belt when ok but to charge me the More

by engine08retired
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim Cesar

Jul 27, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your feedback. We take all customer concerns seriously and regret that your experience left you feeling this way. Our goal is always to provide clear, transparent pricing for all parts and labor. Your comments will be shared with the team. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Jeff Samp General Sales Manager 262-225-9010

July 17, 2026

Dealership Rating
Employee Rating

Mel, Eric, and Charles are very helpful and knowledgeable in the commercial service division. I have 2 commercial vehicles and am a regular service patron. Jonas in the mobile service division is also a grea More

by Bill Champion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers, Andy Budd, Mel Ehnert , Jonad Stidham - mobile service technician

Jul 17, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate your continued trust in us for servicing your Ford E350. We’re glad Mel and Charles have offered helpful, knowledgeable support, and that our mobile service team continues to meet your needs efficiently. Your recommendation means a great deal to us. Jeff Samp General Sales Manager 262-225-9010

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