Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Alex Hienz
Alex Hienz at Gordie Boucher Ford of Menomonee Falls

Alex Hienz | Page 2

Service Manager

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

Contact Me
4.7
35 Reviews

Dealership Experience

5 yrs, 4 mos

4.7

35 Reviews

Write a Review

35 Reviews of Alex Hienz

February 03, 2025

Dealership Rating
Employee Rating

Gordy Boucher service department does excellent work and when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names More

by davelamberton
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay , Katie Kerby, Craig Knabe, Matt Schiewe

Report | Print
Feb 03, 2025

Gordie Boucher Ford of Menomonee Falls responded

Dave, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

November 24, 2024

Dealership Rating
Employee Rating

Craig is WONDERFUL. He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig More

by shilohmckinney23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Milan Fridl, Errick Clay , Nicholas Baackes, Katie Kerby, Craig Knabe, Matt Schiewe

Report | Print
Nov 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that Craig was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

November 02, 2024

Dealership Rating
Employee Rating

Working with my salesman Joe Jurban and the service staff at Gordie Boucher in Menomonee Falls is a pleasure. The shuttle service they offer during scheduled maintenance is a great feature for someone with l More

by PORLANDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Jubran, Robert Krueger, Milan Fridl, Jeff Samp, Laura Hoeller, Errick Clay , Katie Kerby

Report | Print
Nov 03, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your wonderful review! We are thrilled that Joe and the team had the opportunity to provide you with great service. We thank you for choosing Gordie Boucher Ford of Menomonee Falls! Jeff Samp General Sales Manager 262-225-9010

October 25, 2024

Dealership Rating
Employee Rating

I had several needs that needed to be taken care of. The communication was very good with the text updates. They were able to get me in very timely. Price was also fair. The tire price was quite com More

by david.budzynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Kerby

Report | Print
Oct 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us, David. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

September 02, 2024

Dealership Rating
Employee Rating

I bought my truck in for a oil change and recall. They did the oil change but not the recall. More

by Morgangotit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Krueger, Errick Clay , Katie Kerby

Report | Print
Sep 06, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Hienz Service Manager 262-225-9010

August 18, 2024

Dealership Rating
Employee Rating

Thedealership was fine. The delay was caused by FordMotor Company's delay in deciding if the repair was covered under warranty. More

by pdchaplain8906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Kerby

Report | Print
Aug 18, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls. We look forward to having you as one of our valued customers for many more years to come! Alex Hienz Service Manager 262-225-9010

August 11, 2024

Dealership Rating
Employee Rating

We have always had excellent service. Would highly recommend Gordie Boucher to friends and family. More

by lisadankert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Hassell, Robert Krueger, Charles Pleugers, Jeff Samp, Errick Clay , Katie Kerby, Craig Knabe, Matt Schiewe

Report | Print
Aug 12, 2024

Gordie Boucher Ford of Menomonee Falls responded

Lisa, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come! Alex Hienz Service Manager 262-225-9010

August 05, 2024

Dealership Rating
Employee Rating

Excellent customer service. I was well taken care of. All expectations met, all repairs were completed More

by reddgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 06, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

June 16, 2024

Dealership Rating
Employee Rating

Excellent work completed and thorough explanation of work performed. Received status updates and even offer to deliver vehicle to my home. More

by ALLEN.SALESKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 17, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us, Allen. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

June 04, 2024

Dealership Rating
Employee Rating

They got my car in without a appointment l. and got it back in 4 days. I wish they would have let me know the status of my car. Waiting for a part. I had a rental and needed figure out if I n More

by josterme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers , Katie Kerby, Matt Schiewe

Report | Print
Jun 04, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your feedback. We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

1
2
3
4

Dealership Inventory (311 Vehicles)

used 2022 Ford Bronco Sport car, priced at $23,796
2022 Ford Bronco Sport
used
CARBONIZED GRAY METALLIC exterior
Automatic
Four-wheel Drive
$23,796
View Details
used 2019 Ford F-350 car, priced at $60,279
2019 Ford F-350
used
OXFORD WHITE exterior
Automatic
Four-wheel Drive
$60,279
View Details
new 2026 Ford Bronco Sport car, priced at $36,981
2026 Ford Bronco Sport
new
VELOCITY BLUE METALLIC exterior
Automatic
Four-wheel Drive
$36,981
View Details
used 2024 Ram ProMaster 2500 car, priced at $33,457
2024 Ram ProMaster 2500
used
Bright White Clearcoat exterior
Automatic
Front-wheel Drive
$33,457
View Details
used 2023 Ford F-150 car, priced at $41,276
2023 Ford F-150
used
CARBONIZED GRAY METALLIC exterior
Automatic
Four-wheel Drive
$41,276
View Details
new 2026 Ford Explorer car, priced at $47,891
2026 Ford Explorer
new
RAPID RED MET TINTED CC exterior
Automatic
Four-wheel Drive
$47,891
View Details
View All Inventory