Alex Hienz | Page 2
Service Manager
Gordie Boucher Ford of Menomonee Falls
N81 W12920 Leon Rd
Menomonee Falls, WI 53051
Dealership Experience
5 yrs, 2 mos
34 Reviews
Write a Review34 Reviews of Alex Hienz
November 24, 2024
Craig is WONDERFUL. He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig More
Other Employees Tagged: Robert Krueger, Charles Pleugers, Milan Fridl, Errick Clay , Nicholas Baackes, Katie Kerby, Craig Knabe, Matt Schiewe
November 02, 2024
Working with my salesman Joe Jurban and the service staff at Gordie Boucher in Menomonee Falls is a pleasure. The shuttle service they offer during scheduled maintenance is a great feature for someone with l at Gordie Boucher in Menomonee Falls is a pleasure. The shuttle service they offer during scheduled maintenance is a great feature for someone with limited access to another vehicle. The Boucher team make car buying and routine maintenance as painless as possible. I have been purchasing vehicles from them for (14) years. Thank you all again. More
Other Employees Tagged: Joe Jubran, Robert Krueger, Milan Fridl, Jeff Samp, Laura Hoeller, Errick Clay , Katie Kerby
October 25, 2024
I had several needs that needed to be taken care of. The communication was very good with the text updates. They were able to get me in very timely. Price was also fair. The tire price was quite com The communication was very good with the text updates. They were able to get me in very timely. Price was also fair. The tire price was quite competitive, I had shopped around quite a bit. More
Other Employees Tagged: Katie Kerby
September 02, 2024
I bought my truck in for a oil change and recall. They did the oil change but not the recall. They did the oil change but not the recall. More
Other Employees Tagged: Robert Krueger, Errick Clay , Katie Kerby
August 18, 2024
Thedealership was fine. The delay was caused by FordMotor Company's delay in deciding if the repair was covered under warranty. The delay was caused by FordMotor Company's delay in deciding if the repair was covered under warranty. More
Other Employees Tagged: Katie Kerby
August 11, 2024
We have always had excellent service. Would highly recommend Gordie Boucher to friends and family. Would highly recommend Gordie Boucher to friends and family. More
Other Employees Tagged: John Hassell, Robert Krueger, Charles Pleugers, Jeff Samp, Errick Clay , Katie Kerby, Craig Knabe, Matt Schiewe
June 04, 2024
They got my car in without a appointment l. and got it back in 4 days. I wish they would have let me know the status of my car. Waiting for a part. I had a rental and needed figure out if I n and got it back in 4 days. I wish they would have let me know the status of my car. Waiting for a part. I had a rental and needed figure out if I needed to extend the rental. More
Other Employees Tagged: Robert Krueger, Charles Pleugers , Katie Kerby, Matt Schiewe
May 24, 2024
It took 3 service appointments to repair and reset my electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of po electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of pouring red wax on my battery. This did not appear on any of the repair videos. The hood of my vehicle was not opened after my last oil change at Boucher. A service mgr who didn’t give me his name said he would speak with the mechanic and contact me the next day. I am still waiting for his phone call. Due to Katie’s belligerent attitude and the lack of customer service Gordie Boucher has lost 2 customers. More
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