Alex Kaftol
Alex Kaftol at Heritage Toyota Owings Mills
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Alex Kaftol | Page 2

Sales Associate

Heritage Toyota Owings Mills

9801 Reisterstown Rd.
Owings Mills, MD 21117

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4.8
41 Reviews

Thank you for choosing myself and Heritage Toyota Owings Mills for your shopping destination! I am a Toyota Master Certified Sales Consultant and was awarded Toyota Sales Society-Bronze. As your dedicated Toyota resource, I am happy to support my new and previous customers at all times. Thank you again, I look forward to helping you soon!

Dealership Experience

3 yrs, 5 mos

Industry Experience

3 yrs, 5 mos

Specialties & Trainings

Toyota Master Certified New Sales Consultant

Toyota Master Certified Used Sales Consultant

View more specialties & trainings
4.8

41 Reviews

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41 Reviews of Alex Kaftol

November 10, 2022

Dealership Rating
Employee Rating

The dealership made my experience excellent. The salesman, Alexander Kaftol, provided the best service making sure that every step that was taken was done smoothly without any hiccups or errors. More

by bann1127
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Thornton , John Kim

Nov 16, 2022

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

July 29, 2022

Dealership Rating
Employee Rating

We had Alex K. As our salesman for our 2022 Tundra purchase. He was fantastic and extremely helpful and knowledgeable. He took his time and answered all of our ques More

by HamptsTundra
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erika Hodge

Aug 01, 2022

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 24, 2022

Dealership Rating
Employee Rating

Ask for Alex Kaftol to help you! Not only was Alex amazing and patient, but also I noticed his hard work, attentiveness, and calmness. From start to finish, he made the whole process More

by Masor Borowiak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2022

Heritage Toyota Owings Mills responded

Hello Masor, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Owings Mills. We hope you continue to choose us for all your automotive needs! Take care!

June 30, 2022

Dealership Rating
Employee Rating

Contacted & visited the Dealership regarding Factory ordering a car. Dealership refused to show the the total out the door price. Charging over msrp and charging fake fees and Dealer add ons. That custo More

by Gabby234
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 01, 2022

Heritage Toyota Owings Mills responded

Hi Gabby. Thank you for taking the time to review Heritage Toyota Owings Mills. We sincerely apologize for any lack of clear communication you’ve experienced with our dealership. This is not our way of doing business at any of our Heritage stores, as we take great pride in providing honest, reliable, and transparent information to all customers. Our General Manager, John Kim, would like to discuss your experience in more detail and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact John directly at johnkim@mileone.com or 410.753.8298 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your feedback and we hope to hear from you soon.

December 27, 2021

Dealership Rating
Employee Rating

His Customer service is outstanding. He gave an honest recommendation of what car I should get according to my needs. There was a shortage of Toyota corollas because of COVID-19 in August 2021. He brought More

by ayshanasir9372
Customer Service
Friendliness
Price
Recommend Dealer
Yes

September 27, 2021

Dealership Rating
Employee Rating

I went to Heritage looking for a Rav4 Prime. I was introduced to Alex Kaftol to help me. Don't be fooled by Alex's youthful look, like I almost was. Alex was great, a wealth of knowledge, answering al More

by gregmiller13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2021

Heritage Toyota Owings Mills responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Toyota Owings Mills! Thanks for the recommendation, and have an amazing day!

September 04, 2021

Dealership Rating
Employee Rating

Great experience and nive dealer. Alex was excellent, knowledgable and patient. He made the whole expirience great. They made for us the closing very easy. More

by Esmeralda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Brown, John Kim

Sep 08, 2021

Heritage Toyota Owings Mills responded

Hi Esmeralda, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

August 31, 2021

Dealership Rating
Employee Rating

I bought a brand new Toyota Corolla from this dealership. I have a Toyota dealership right by my house, but I chose to drive the extra hour because I heard very good reviews of this location. The reviews wer More

by nilssoni
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kim

Sep 01, 2021

Heritage Toyota Owings Mills responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 29, 2021

Dealership Rating
Employee Rating

I had a seemless experience buying a car from Texas thanks to Alex and the team at Heritage. Thank you! More

by ccooper
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Erika Hodge , John Kim

Aug 31, 2021

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 25, 2021

Dealership Rating
Employee Rating

The dealership was able to help land the right truck for me and point me in the right direction for finding the right truck and what my options were on the financial side of things, as I was purchasing my f More

by andrewriina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2021

Heritage Toyota Owings Mills responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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