"Great price and honest salesman"
Alex contacted us and stayed in contact with us during the entire process. He helped us understand the features of our new car. He was friendly and explained things well.
"You Need To Visit this dealership"
- Dave Tattoli
I had done my homework on what vehicle I was going to purchase. My wife and I decided upon the 2018 Subaru Outback Touring. The only real decision I had was between the 2.4I or the 3.6R.
I had been referred to Mitch the General Sales Manager from Heritage Jeep in Parkville where we purchase my wife’s Jeep Grand Cherokee. In chatting with Steve Brown the internet sales manager they both referred us to Mei Kei Hong.
So I setup an appointment with her to come in and drive both. When my wife and I arrived Mei Kei had both vehicles out front and ready to go. I do my homework and research before purchasing a new car. I could tell from the get-go that Mei Kei was not only extremely knowledgeable but was also very professional.
On both test drives both my wife and I drove both cars and she walked through the whole car with us and demonstrated all the safety features of the Outback. I traded in my 2010 Tacoma pickup which I received a fair trade on.
We decided to go with the Outback 3.6R in the Wilderness Green Metallic which they didn’t have. Mitch found the car although we waited a few hours the car arrived at the dealership at 10:00pm and we closed down the dealership that night.
I can’t thank Mei Kei, Steve and Mitch enough for the service that I received. If you are thinking about purchasing a Subaru it’s worth the drive to Heritage Owings Mills.
David & Melissa T
"My experience at Heritage Subaru Owings Mills was terrific!"
It was a great pleasure to work with Mei Kei for my Subaru leasing. Mei Kei is a very nice lady with tremendous care and patience with customers. She answered all my questions and helped compared leasing versus financing options for me. Additionally, I had very satisfactory test driving experience with her, during which processes she explained and showed me key features of Subaru Crosstrek and Outback. Overall, Mei Kei gave me a superb personal experience and I am very confident to recommend her to my friends. I definitely look forward to working with her in the future.
"Great new truck! "
My boyfriend and I recently bought a new truck here it was a smooth process and we had a gr at sales person he was very personable and got us a great deal!
Alex and the Team at Heritage Subaru were easy to work with the efficient in getting us in and out. Most dealers hold you up for hours but they were quick with the process and the customer support was fantastic.
"very knowledgeable and extremely helpful"
- jane 9101
Alex is the type of salesman who goes above and beyond the call of duty in helping a customer to feel comfortable and confident in the car buying process. Alex has the ability to help a customer trust that he will present the best offer possible.
"Wonderful dealership, management and staff."
I rarely leave reviews but my transaction with Heritage Owings Mills has been the best car buying experience thus far. General Manager Shawn was very helpful and personable. Emily was my sales representative and she is so nice. Milton and Mei made sure I was ok as well. The staff treats you like family. Subaru is an excellent brand and the staff at Heritage do a good job making sure you get acclimated to your vehicle. I'm enjoying my new Forester and will come back to Heritage to shop for my daughter's first car.
"Easy and hassle free experience "
My salesmen Alex was friendly, knowledgeable, and helpful. My wife and I are very happy with out experience. I would recommend this dealership to anyone.
"Bought a pre ownedSubaru "
I had a very positive experience purchasing my pre owned Forester. Alex really helped with some special requests, which made purchasing my first car a pleasant and less intimidating experience.
"Above and beyond expectations "
Alex and Santos are truly dedicated to customer satisfaction. I purchased my Crosstrek via the internet and phone conversations. They both addressed all my concerns and followed through with everything we talked about.
I was apprehensive about buying a car this way, but I will trust them completely in the future.