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Alex Marcel

Overview Reviews (1014)

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Alex Marcel

Alex Marcel | Page 21

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me

4.8

1,014 Reviews

Overview Reviews (1014)

Dealership Experience

13 yrs, 9 mos

Industry Experience

16 yrs, 4 mos

Languages Spoken

English

4.8

1,014 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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1014 Reviews of Alex Marcel

January 28, 2025

Dealership Rating

Employee Rating

Came in for an oil change. Overall Wow!!! customer service, answered all my questions and concerns. Overall Wow!!! customer service, answered all my questions and concerns. More

by QL_ROBERTS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 29, 2025 -

Honda of Valley Stream responded

Thank you for your review! We're thrilled to hear that the customer service exceeded your expectations. If there's anything else we can assist you with, please don't hesitate to reach out!

January 28, 2025

Dealership Rating

Employee Rating

These service was great. Didn’t have to wait long. Would highly recommend. Great service. Didn’t have to wait long. Would highly recommend. Great service. More

by mdh112378

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

Jan 29, 2025 -

Honda of Valley Stream responded

Thank you for your review! We're glad to hear you had a great experience. Your recommendation means a lot! If there's anything else we can assist you with, please don't hesitate to reach out!

January 27, 2025

Dealership Rating

Employee Rating

Excellent service! Marcel was so attentive and efficient. He helped solve our problem and the work was completed in a timely manner. It was a great experience! Marcel was so attentive and efficient. He helped solve our problem and the work was completed in a timely manner. It was a great experience! More

by PAUL892

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 28, 2025 -

Honda of Valley Stream responded

Thank you for sharing your experience! We're thrilled to hear that Marcel provided attentive and efficient service. If there's anything else we can assist you with, please don’t hesitate to reach out!

January 27, 2025

Dealership Rating

Employee Rating

The service is excellent, no problem with me, good good good good good good good! good good good good good! More

by VERONICA.GOSS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres, Briyanna Jones

Jan 28, 2025 -

Honda of Valley Stream responded

Thank you for sharing your experience! If there's anything else we can assist you with, please don’t hesitate to reach out!

January 20, 2025

Dealership Rating

Employee Rating

I'm very pleased with the service provided by Mr. Alex Marcel. His service is always, respectful, courteous & knowledgeable. Alex Marcel. His service is always, respectful, courteous & knowledgeable. More

by DENNIS KEA

Verified Customer

Recommend Dealer

Yes

Jan 21, 2025 -

Honda of Valley Stream responded

Thank you for your kind words! We're thrilled to hear that Marcel consistently provides you with such excellent and professional service. If there's anything more we can assist you with, please feel free to reach out!

January 20, 2025

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Employee Rating

Job well done. Honda Valley Stream was able to work on my truck and have me back on the road before midday. 👍 Honda Valley Stream was able to work on my truck and have me back on the road before midday. 👍 More

by cedric-hut

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

Jan 23, 2025 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear you received excellent service. If there's anything more we can assist with, please don’t hesitate to reach out!

January 17, 2025

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Employee Rating

This is the best Honda service center I have ever been to! The people are great! to! The people are great! More

by maryscafo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 17, 2025 -

Honda of Valley Stream responded

Thank you for your kind words! We’re thrilled to hear you had such a positive experience and that our team made it stand out. If there’s anything more we can do for you, please don’t hesitate to reach out!

January 17, 2025

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Employee Rating

The lady that checked me in was nice however she told me when my car was finished she would come and let me know. I’ve been to this dealership before and this is what’s always done. After waiting nearly 3 h when my car was finished she would come and let me know. I’ve been to this dealership before and this is what’s always done. After waiting nearly 3 hours I got a text stating my car was ready for pickup. I sat there waiting for a half hour for her to come and get me because that is the protocol. After 30 minutes of waiting I got up and went to the front desk and asked if my car is ready and they told me yes. This was truly displeasing after already waiting for such a long time for my car to be finished. More

by citybutterfly04

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Clara Torres, Briyanna Jones

Jan 17, 2025 -

Honda of Valley Stream responded

Thank you for taking the time to leave us a 5-star review and for bringing this to our attention. We sincerely apologize for the inconvenience and lack of communication during your visit. If there’s anything more we can do to assist you, please don’t hesitate to reach out!

January 16, 2025

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Employee Rating

I was priced an amount to make a new car key and was overcharged never going back there again. They claimed the price went up on January 1 2025. When I was quoted that price they never specified the p overcharged never going back there again. They claimed the price went up on January 1 2025. When I was quoted that price they never specified the price increase I wouldn’t have purchased the key for 152.08 and it only opens the car I can’t drive it with the new key. More

by zoryfran

Verified Customer

Service Price Transparency

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Recommend Dealer

Jan 20, 2025 -

Honda of Valley Stream responded

Hello, Our assistant service manager, Tony Vincente, would love to speak with you more about your experience. Please reach out to him at 516-285-6655, ext. 126. Take care!

January 16, 2025

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Employee Rating

Friendly staff and great service. I would come here again. I also enjoyed the coffee I would come here again. I also enjoyed the coffee More

by MSNATURAL618

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Jan 16, 2025 -

Honda of Valley Stream responded

Thank you for your kind words! We’re glad you enjoyed your service. If there’s anything else we can assist you with, please don’t hesitate to reach out!