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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 21

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

November 08, 2024

Dealership Rating
Employee Rating

Excellent customer service demeanor and etiquette! Mr. Marcel and the shop completed my recall/oil change in record time. I will be returning to this dealship purely on those 2 reasons alone. More

by SYLVIAPODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Marcel and the team provided such efficient and courteous service! Completing your recall and oil change quickly while maintaining a professional approach is exactly what we strive for. Thank you for choosing us, and we look forward to your next visit!

November 03, 2024

Dealership Rating
Employee Rating

Great service. Resolved issues in a timely manner. Very professional. Would highly recommend anyone to bring their vehicle here for service. More

by jasonruben12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Honda of Valley Stream responded

We’re happy to hear about your positive experience with our service team! Resolving issues promptly and professionally is our goal, and we appreciate your high recommendation. Thank you for trusting us with your vehicle!

November 02, 2024

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Employee Rating

Car was not properly diagnosed. Two weeks after being serviced car stop working. Fluids were not check properly. More

by TERICAVE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Clara Torres

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Nov 13, 2024

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Based on your username, we are unable to locate you in our systems or find any information on the diagnosis and repairs of your vehicle. Our service manager, Willie Meija, would like you to reach out to him directly so that he may gather more information. His number is 516-812-5302. He looks forward to hearing from you.

October 31, 2024

Dealership Rating
Employee Rating

Honda of valley stream is the best! ! Will always recommend to the family and friends. More

by yemitobi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2024

Honda of Valley Stream responded

Thank you for your enthusiastic feedback! We're delighted to hear that you consider us the best and appreciate your willingness to recommend us to your family and friends. We look forward to continuing to provide you with excellent service!

October 31, 2024

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Employee Rating

I wasn't too long waiting for my car to be fixed and this was my second time being there for the same issue. More

by BLUEYEDTIGER212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Singh

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Nov 01, 2024

Honda of Valley Stream responded

Thank you for sharing your experience. We're glad to hear the wait time wasn't too long, although we’re sorry to hear you had to return for the same issue. We appreciate your patience and hope the problem has been fully resolved. Let us know if you need any further assistance!

October 29, 2024

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Employee Rating

Staff are very friendly and accomodating especially clara and the technician. Keep up the good work! More

by JESTER_JOKER135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez , Jerry Lancaster JR

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Oct 30, 2024

Honda of Valley Stream responded

Thank you for your feedback! We’re glad to hear that Clara and the technician provided friendly and accommodating service. We’ll pass along your kind words, and we look forward to serving you again!

October 29, 2024

Dealership Rating
Employee Rating

Excellent work service perfect people like location good customer service good 👍 good 😊 person like mecanic More

by jeankell16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Brandon Martinez

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Oct 30, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're thrilled to hear that you enjoyed the excellent service, friendly staff, and convenient location. It’s wonderful to know our team made a positive impression. We look forward to serving you again!

October 29, 2024

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Employee Rating

Always great service. Not at all disappointed. I have been coming here for years and l’m satisfied. More

by innissmarilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Martinez

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Oct 30, 2024

Honda of Valley Stream responded

Thank you for your loyalty and kind words! We're delighted to hear that you've consistently received great service over the years and that we've met your expectations. We look forward to continuing to serve you!

October 27, 2024

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Employee Rating

I was very pleased with the service. It was fast service and very thorough and efficient. Thank you I will recommend to my coworkers More

by millieex2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia

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Oct 28, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that you were pleased with the fast, thorough, and efficient service. Your recommendation to your coworkers means a lot to us. We look forward to serving you again!

October 26, 2024

Dealership Rating
Employee Rating

Took 3. 5 hours to do an oil change, then 30 min to find my car. Took 4 workers to locate my car. More

by mario.d.ortiz
Service Time
Recommend Dealer
No
Report | Print
Oct 30, 2024

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our service manager, Willie Meija, would like you to reach out to him directly so that he may gather more information. His number is 516-812-5302. He looks forward to hearing from you.

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