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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 20

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
953 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

English English

4.8

953 Reviews

Write a Review

953 Reviews of Alex Marcel

November 13, 2024

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Employee Rating

I was satisfied with the service on my car, didn't get the complementary car wash like I did from the dealer where I bought the car when it was serviced there. It was close to my home which is always conv More

by spaul916
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 13, 2024

Honda of Valley Stream responded

We’re glad to hear that the service met your expectations and that our location's convenience worked well for you! We appreciate your feedback on the complimentary car wash and will take it into consideration. Thank you for choosing us, and we look forward to providing you with a smooth, friendly experience again in the future!

November 12, 2024

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Alex Marcel is the real reason why I continue to get both of my cars serviced by Honda of Valley Stream. The man has impeccable knowledge, courtesy and professionalism about himself. Always there to lend a h More

by JOZONE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez , Jerry Lancaster JR

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Nov 13, 2024

Honda of Valley Stream responded

Thank you for sharing your experience! We're thrilled to know that Alex’s expertise and professionalism have earned your loyalty. It's our pleasure to continue providing top-notch service for both of your vehicles, and we look forward to many more positive visits!

November 12, 2024

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My service was very fast my advisor was Marcel I got my car back within an hour he always keeps me updated with my car how long the wait is going to be communication with him is always great the waiting a More

by NATALIE62279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Marcel’s timely updates and excellent communication made your service experience so smooth! It’s great to know you appreciated the comfortable waiting area and complimentary refreshments as well. Thank you for sharing your experience, and we look forward to serving you again!

November 08, 2024

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Unprofessionally delivered the vehicle while the job wasn’t done at all. Waited more than 3 hours just to do a battery replacement and wiper. More

by Md Aynul Islam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 12, 2024

Honda of Valley Stream responded

We are sorry that your experience with us was less than satisfactory. After doing some research, we found that there was a glitch in our internal system that delayed notification of approved work and then delayed the completion of the vehicle. We offer our sincere apologies for the technical difficulties experienced during your visit with us and hope to see you again.

November 08, 2024

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Employee Rating

Excellent customer service demeanor and etiquette! Mr. Marcel and the shop completed my recall/oil change in record time. I will be returning to this dealship purely on those 2 reasons alone. More

by SYLVIAPODE
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Workmanship
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Recommend Dealer
Yes
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Nov 08, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Marcel and the team provided such efficient and courteous service! Completing your recall and oil change quickly while maintaining a professional approach is exactly what we strive for. Thank you for choosing us, and we look forward to your next visit!

November 03, 2024

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Employee Rating

Great service. Resolved issues in a timely manner. Very professional. Would highly recommend anyone to bring their vehicle here for service. More

by jasonruben12
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Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Honda of Valley Stream responded

We’re happy to hear about your positive experience with our service team! Resolving issues promptly and professionally is our goal, and we appreciate your high recommendation. Thank you for trusting us with your vehicle!

November 02, 2024

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Employee Rating

Car was not properly diagnosed. Two weeks after being serviced car stop working. Fluids were not check properly. More

by TERICAVE10
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Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Clara Torres

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Nov 13, 2024

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Based on your username, we are unable to locate you in our systems or find any information on the diagnosis and repairs of your vehicle. Our service manager, Willie Meija, would like you to reach out to him directly so that he may gather more information. His number is 516-812-5302. He looks forward to hearing from you.

October 31, 2024

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Honda of valley stream is the best! ! Will always recommend to the family and friends. More

by yemitobi
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 01, 2024

Honda of Valley Stream responded

Thank you for your enthusiastic feedback! We're delighted to hear that you consider us the best and appreciate your willingness to recommend us to your family and friends. We look forward to continuing to provide you with excellent service!

October 31, 2024

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I wasn't too long waiting for my car to be fixed and this was my second time being there for the same issue. More

by BLUEYEDTIGER212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Singh

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Nov 01, 2024

Honda of Valley Stream responded

Thank you for sharing your experience. We're glad to hear the wait time wasn't too long, although we’re sorry to hear you had to return for the same issue. We appreciate your patience and hope the problem has been fully resolved. Let us know if you need any further assistance!

October 29, 2024

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Employee Rating

Staff are very friendly and accomodating especially clara and the technician. Keep up the good work! More

by JESTER_JOKER135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez , Jerry Lancaster JR

Report | Print
Oct 30, 2024

Honda of Valley Stream responded

Thank you for your feedback! We’re glad to hear that Clara and the technician provided friendly and accommodating service. We’ll pass along your kind words, and we look forward to serving you again!

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