Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 20

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

December 06, 2024

Dealership Rating
Employee Rating

I dropped my van to replace batteries I paid double the price my genuine Honda battery and additional charge as labor to replace which is double the cost for the battery compared to other batteries in the More

by romyanthraper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 13, 2024

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We are unable to locate you in our systems. Please reach out so that we may discuss this further with you. 516-812-5302

December 03, 2024

Dealership Rating
Employee Rating

She was thorough and kept me updated with my cars’ status She also gave me suggestions about my concerns More

by jacquelinembuggs
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Dec 04, 2024

Honda of Valley Stream responded

Thank you for your feedback! It’s great to hear that you received thorough service and timely updates about your vehicle. We’re glad she provided helpful suggestions to address your concerns. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

November 25, 2024

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Professionals at every level from people checking you in to the service advisor. They did not try to sell anything extra More

by JIVRAJM
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Workmanship
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Recommend Dealer
Yes
Nov 25, 2024

Honda of Valley Stream responded

Thank you for your feedback! We’re delighted to hear that our team provided professional and straightforward service at every step. We look forward to assisting you again in the future!

November 21, 2024

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Alex is always very helpful and knowledgeable, keeps me informed of all repairs and repair times. More

by SDD48
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Recommend Dealer
Yes
Nov 21, 2024

Honda of Valley Stream responded

Thank you for your feedback! We’re thrilled to hear that Alex consistently provides helpful and knowledgeable service. We look forward to continuing to assist you with all your automotive needs!

November 18, 2024

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It was a great experience through great customer service due to Brianna being a great help! More

by ralahmcnair
Service Price Transparency
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Recommend Dealer
Yes
Nov 19, 2024

Honda of Valley Stream responded

Thank you for sharing your experience! We’re thrilled to hear that Brianna’s exceptional assistance made your visit so positive. We look forward to providing you with great service again in the future!

November 16, 2024

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Employee Rating

Professional service, excellent communication throughout the entire service. I loved the new thing when I received the picture of the part that had to be replaced in a message to approve additional service. More

by V. Hostiuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Briyanna Jones

Nov 18, 2024

Honda of Valley Stream responded

Thank you for your fantastic feedback! Your trust means everything to us, and we look forward to serving you again in the future!

November 13, 2024

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Employee Rating

I was satisfied with the service on my car, didn't get the complementary car wash like I did from the dealer where I bought the car when it was serviced there. It was close to my home which is always conv More

by spaul916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Honda of Valley Stream responded

We’re glad to hear that the service met your expectations and that our location's convenience worked well for you! We appreciate your feedback on the complimentary car wash and will take it into consideration. Thank you for choosing us, and we look forward to providing you with a smooth, friendly experience again in the future!

November 12, 2024

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Alex Marcel is the real reason why I continue to get both of my cars serviced by Honda of Valley Stream. The man has impeccable knowledge, courtesy and professionalism about himself. Always there to lend a h More

by JOZONE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Honda of Valley Stream responded

Thank you for sharing your experience! We're thrilled to know that Alex’s expertise and professionalism have earned your loyalty. It's our pleasure to continue providing top-notch service for both of your vehicles, and we look forward to many more positive visits!

November 12, 2024

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Employee Rating

My service was very fast my advisor was Marcel I got my car back within an hour he always keeps me updated with my car how long the wait is going to be communication with him is always great the waiting a More

by NATALIE62279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Marcel’s timely updates and excellent communication made your service experience so smooth! It’s great to know you appreciated the comfortable waiting area and complimentary refreshments as well. Thank you for sharing your experience, and we look forward to serving you again!

November 08, 2024

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Employee Rating

Unprofessionally delivered the vehicle while the job wasn’t done at all. Waited more than 3 hours just to do a battery replacement and wiper. More

by Md Aynul Islam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 12, 2024

Honda of Valley Stream responded

We are sorry that your experience with us was less than satisfactory. After doing some research, we found that there was a glitch in our internal system that delayed notification of approved work and then delayed the completion of the vehicle. We offer our sincere apologies for the technical difficulties experienced during your visit with us and hope to see you again.

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